Operations Engineering Program Manager, AppleCare

Operations Engineering Program Manager, AppleCare (NPI Operations, Supply Chain Mgmt, Product Operations, Service Operations) San Francisco Bay Area, California, United States Operations and Supply Chain Imagine what you could do here. At Apple, new ideas have a way of becoming extraordinary products, services, and customer experiences very quickly. Bring passion and dedication to your job and there's no telling what you could accomplish. The people here at Apple don’t just craft products - they build the kind of wonder that’s revolutionized entire industries. It’s the diversity of those people and their ideas that inspires the innovation that runs through everything we do, from amazing technology to industry-leading environmental efforts. Join Apple and help us leave the world better than we found it Join this dynamic role in the WW Service Operations organization. In this role you will lead discrete projects related to operational strategy, planning, execution and launch for hardware products. Description The Operations Engineering Program Manager is responsible for managing business and technical aspects of product readiness ultimately owning the launch. The Operations Engineering Program Manager is responsible for managing business and technical aspects of refurb product readiness along with leading strategic supply chain programs across geographies. This role is complex in that it requires a strong blend of both technical knowledge and eye for business covering a wide variety of deliverables spanning across multiple iOS products. Responsibilities Independently develop and manage all aspects of project including: scope, timelines, and deliverables; communication and organizational alignment; risk management, Success definition and measurement; Issue resolution. Primary representative for AppleCare to other organizations (Product Design, Product Operations, Logistics, Environmental Supply Chain Initiatives, Retail, Business Development & Legal) to realize opportunities in the areas of refurbishment, trade-in initiatives, business-to-business initiatives, supply chain design, warehouse/OEM operational efficiency and system improvements. Work closely with the internal planning and readiness teams to ensure appropriate synchronization of new product launch efforts with business team (Marketing/SDM/Sales) Overall responsibility to ensure all aspects of iOS refurb program launches and continuous improvement Develop and present compelling business cases and implement solutions that improve quality and cost using data analytics by leveraging data analytics to drive evidence-based decision-making. Understand key cost drivers and recommend options between competing strategies based on effective cost/benefit analysis. Use business and supply chain knowledge to analyze competing options. Assess, analyze, consolidate, and communicate risk and status clearly and succinctly to management, raising key issues and presenting options for resolution to the cross-functional executive team. Minimum Qualifications B.S. degree in related field plus 7 years of related experience, or advanced degree plus 5 years of related experience. Engineering degree and MBA is desirable Work experience as a project/program manager in any one or more of the following areas: New Products Introduction, Supply Chain Management, Product Operations or Service Operations Strong analytical skills required (cost benefit, return on investment analysis) Strong Excel skills, Skilled in analyzing data, generating insights, and driving data-informed decisions Proven experience leading supply chain business project Design/process mapping capability Ability to effectively work with cross functional teams to understand requirements and convert them to executable project plans Comfortable working in a fast-paced, collaborative environment Excellent presentation, written and verbal communication skills, with demonstrated experience presenting at all levels Strong leadership capabilities Additional requirements include the ability to think strategically and execute tactically, a persistent attention to detail, and a high level of comfort working with numbers Preferred Qualifications Experience in any one of the following: NPI Operations, Global supply management, Service Operations for hardware product launches Demonstrated experience in building business cases New Supply Chain design for hardware products across geographies Advanced Data Analytics with AI/ML experience At Apple, base pay is one part of our total compensation package and is determined within a range. This provides the opportunity to progress as you grow and develop within a role. The base pay range for this role is between $157,200 and $281,900, and your base pay will depend on your skills, qualifications, experience, and location. Apple employees also have the opportunity to become an Apple shareholder through participation in Apple’s discretionary employee stock programs. Apple employees are eligible for discretionary restricted stock unit awards, and can purchase Apple stock at a discount if voluntarily participating in Apple’s Employee Stock Purchase Plan. You’ll also receive benefits including: Comprehensive medical and dental coverage, retirement benefits, a range of discounted products and free services, and for formal education related to advancing your career at Apple, reimbursement for certain educational expenses — including tuition. Additionally, this role might be eligible for discretionary bonuses or commission payments as well as relocation. Learn more about Apple Benefits. Note: Apple benefit, compensation and employee stock programs are subject to eligibility requirements and other terms of the applicable plan or program. Apple is an equal opportunity employer that is committed to inclusion and diversity. We seek to promote equal opportunity for all applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about your EEO rights as an applicant . Apple accepts applications to this posting on an ongoing basis. #J-18808-Ljbffr