(USA) Store Manager

OverviewPosition Summary…What you’ll doUpholds the Companys Open Door Policy by meeting with Associates, listening to concerns, researching issues, reviewing Company policies and procedures, and providing resolutions for Associates. This includes proactively seeking out Associate comments and concerns by meeting with Associates in their work areas. Initiates, directs, and participates in community outreach programs and encourages and supports Associates and managers in serving as good members of the community. This includes establishing and maintaining relationships with key individuals or groups in the community as the representative for the Company, presenting the Company’s perspective to external organizations following media guidelines, and championing Company-sponsored programs, events, and sustainability efforts to Associates, Customers, and the local community to emphasize the Facility as part of the community. Drives the financial performance of the Facility by ensuring sales and profit goals are achieved, including leading the management team in controlling expenses indexed to sales, developing and implementing plans to correct deficiencies in financial performance, overseeing budget creation, and participating in analyzing economic trends and community needs for budget forecasting. Models, enforces, and provides direction to hourly Associates and managers on proper Customer service approaches and techniques to ensure Customer needs, complaints, and issues are resolved within Company guidelines and standards. Directs the management team in facility operations and communicates with management and hourly associates about facility operations, merchandising, and company direction. Drives sales in the Facility by ensuring effective merchandise presentation, accurate and competitive pricing, proper signing, in-stock and inventory levels, budgeting and forecasting sales, and assessing economic trends and community needs. Ensures the success of the Academy training environment and store standards by meeting the store requirements defined in the Academy Store standards and SOPs, creating an engaging environment within the Academy Store with a high-performance culture, integrating Academy associates in leadership and store meetings and activities that support associate engagement. Advises Academy staff on training curriculum content, engages trainees during store assignments (e.g., job shadowing), acts as a culture champion, engages customers within the Academy training format, and maintains a high level of customer service within the facility as a visible operations champion in the Academy program, including welcoming new trainee groups and speaking on relevant business experience. Acts as an Academy advocate across supported markets and participates in talent planning and succession planning within the supported markets. Drives the execution of multiple business plans and projects by identifying customer and operational needs, developing and communicating business plans and priorities, removing barriers, providing resources, identifying performance standards, measuring progress, and adjusting performance; developing contingency plans and supporting continuous learning. Provides supervision and development opportunities for associates by selecting, training, mentoring, assigning duties, building a team-based work environment, establishing performance expectations, conducting regular performance evaluations, providing recognition and rewards, coaching for success and improvement, and promoting a belonging mindset in the workplace. #J-18808-Ljbffr