Quality Business Analyst

3 weeks ago

Stamford, United States Insight Global Full time

Job Description Insight Global is hiring for a Call Quality Analyst to sit 4 days a week onsite for a large, telecommunication company. This person would be joining the Digital Service Transformation Team within the Customer Operations Organization. This call quality Analyst will be joining a team comprised of program managers, business analysts, and other project managers. This group is working on a new program launch that will encompass multiple phases. The goal of this group is offering "next best decision/action" to customers by incorporating the artificial intelligence tool. This call quality analyst will contribute in the training of AI/ML models which will help in increasing revenue for the company and saving subscribers. The pay rate is 45/hr. Responsibilities Ability to create reports based off call information – proficiency in using and analyzing large data sets in Excel. Ability to summarize findings Experience using PowerPoint Nice to Have Skills & Experience Telecommunication Experience Previous experience within a call center Seniority level Mid-Senior level Employment type Contract Job function Quality Assurance Telecommunications Benefits Medical insurance Vision insurance 401(k) #J-18808-Ljbffr

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