Tier III Help Desk Analyst
9 hours ago
Tier III Help Desk AgentKeenLogic isseekingto hire aTier III Help Desk Agentsupporting theUnited States Senateon a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spanssix years beginning March 1, 2026(two base years and fouroptionyears), offering long-term stability and growth. Work will be performedon-site at Senate facilities in Washington, DC, and other approved Senate locations asrequired. This is a full-time position offering Fortune 500-level health/dental/vision, PTO, 401k, and Life Insurance. Tier III Help Desk Agents act as senior technical escalation resources, resolving complex and high-impact issues that require deep technicalexpertiseand independent judgment. Qualifications Must be able to pass a Senate background check and must be eligible for Senate Office building access 8+ years of IT support experience Strong customer service skills One of the following certifications: ITIL, Security+, HP, Apple, Microsoft Duties and Responsibilities Serves as the highest-level technical escalation point for complex software, hardware, and network issues that cannot be resolved by Tier I or Tier II support Applies extensive technical knowledge andexpertiseto diagnose, analyze, and resolve advanced or non-routine issues across multiple systems Performs deep technical analysis and exercises independent judgment in resolving issues, making recommendations, and determiningappropriate correctiveactions Uses automated information systems, system logs, and diagnostic tools to analyze complex situations andidentifyroot causes Reviews and manages highly escalated service requests, prioritizing actions based on impact, urgency, and operational requirements Leads troubleshooting efforts that require coordination across multiple technical teams, including systems engineering, infrastructure, and vendor support Identifiessystemic or recurring issues and contributes to long-term corrective actions, problem management, and service improvement initiatives Providesexpert-level guidance, consultation, and technical recommendations to Tier I and Tier II staff Conducts advanced technical research using vendor documentation, system architecture references, and internal knowledge bases to support ongoing programs and complex requests Supports users by providing advanced technicalassistanceand specialized training on supported systems asrequired Assistswith planning and supporting system upgrades, deployments, migrations, and major incident response efforts Develops, reviews, and approves technical documentation, troubleshooting procedures, and knowledge base articles Ensures solutionscomply withsecurity policies, configuration standards, and operational requirements Maintains situational awareness of enterprise-wide issues, outages, and changes and communicates technical status to stakeholders #J-18808-Ljbffr
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Tier III Help Desk Analyst
2 weeks ago
Washington, United States KeenLogic Full timeTier III Help Desk Agent KeenLogic isseekingto hire aTier III Help Desk Agentsupporting theUnited States Senateon a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spanssix years beginning March 1, 2026(two base years and fouroptionyears), offering...
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Tier III Help Desk Analyst
7 days ago
Washington, United States KeenLogic Full timeTier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years),...
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Tier III Help Desk Analyst
15 hours ago
Washington, United States KeenLogic Full timeTier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years),...
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Tier III Help Desk Analyst
1 day ago
Washington, Washington, D.C., United States KeenLogic Full timeTier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and...
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Tier III Help Desk Analyst
1 week ago
Washington D.C., United States KeenLogic Full timeJob DescriptionJob DescriptionTier III Help Desk Agent KeenLogic is seeking to hire a Tier III Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1,...
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Tier II Help Desk Analyst
11 hours ago
Washington, United States KeenLogic Full timeTier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years),...
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Tier II Help Desk Analyst
7 days ago
Washington, United States KeenLogic Full timeTier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and four option years),...
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Tier II Help Desk Analyst
2 weeks ago
Washington, United States KeenLogic Full timeTier II Help Desk Agent KeenLogic is seeking to hire a Tier II Help Desk Agent supporting the United States Senate on a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spans six years beginning March 1, 2026 (two base years and...
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Tier II Help Desk Analyst
2 weeks ago
Washington, United States KeenLogic Full timeTier II Help Desk Agent KeenLogic isseekingto hire aTier II Help Desk Agentsupporting theUnited States Senateon a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spanssix years beginning March 1, 2026(two base years and fouroptionyears), offering...
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Tier II Help Desk Analyst
13 hours ago
Washington, United States KeenLogic Full timeTier II Help Desk AgentKeenLogic isseekingto hire aTier II Help Desk Agentsupporting theUnited States Senateon a multi-year Information Technology Support program, providing essential IT services to ensure continuity of operations across Senate offices. This contract spanssix years beginning March 1, 2026(two base years and fouroptionyears), offering...
