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Desktop Support Technician
4 weeks ago
2 days ago Be among the first 25 applicants At CompucomStaffing, youre more than just a number. Our employee relationship managers support you throughout your engagement, providing career guidance and reemployment assistance. Our client is currently seeking a qualified Desktop Support Technician to join their team onsite in McAllen, TX supporting the 3rd shift and provide end-user support. This tech will work the hours of 8:00?PM to 4:30?AM, Sunday evening to Friday morning. Duties And Responsibilities Troubleshoots, images, wipes, configures, orders, and ships out laptop computers, iPads, and mobile phones (iOS and Android) Performs computer hardware, software, and mobile phone troubleshooting. Orders and replaces computer parts as needed. Follows and / or documents troubleshooting processes. Maintains, upgrades, replaces, identifies, and analyzes defective hardware or software. Works well independently as well as within a team. Represents company in a professional and businesslike manner and communicates effectively with customers and associates. Skills And Qualifications Must have 3+ years of Desktop Support and Customer Service experience. A+ certification is a plus but not required. Must feel comfortable jumping in and being the first to work on a complex issue; driven to work on complex IT issues never encountered before. Shows initiative and has go-getter attitude. Exceptional technical troubleshooting skills will need to be able to get up to speed quickly. Must be self-motivated and enjoy working in a fast-paced, ever-changing work environment. Must be comfortable with constant change; strong desire to learn; does well in fast paced environment. ServiceNow experience not required but a plus. Windows 10 and Mac OS experience. Experience in an enterprise environment is a plus. Wage Range The rate for this position is between $17.25 - $25.30 per hour. Factors which may affect starting pay within this range may include geography/market, skills, education, experience and other qualifications of the successful candidate. Benefits The Company offers a comprehensive benefit package that you can elect into including but not limited to the following benefits, subject to applicable eligibility requirements: medical insurance, dental insurance, vision insurance, life insurance, AD&D insurance, disability plans, Employee Assistance Program, paid holidays (up to 6 days annually), paid time off (minimum of 10 days annually), paid parental leave (minimum of 10 days annually), 401(k), FSA/HSA pre-tax benefits. W2 only, no Corp to Corp. We are unable to sponsor H-1B visas at this time. CompucomStaffing CompucomStaffing, a division of CompuCom Systems, Inc., is an Equal Opportunity Employer. We provide IT staffing services and solutions to Fortune 1000 companies as well as small and medium businesses. For more information, visit www.compucom.com. Seniority level Mid?Senior level Employment type Full-time Job function Information Technology #J-18808-Ljbffr
