Assistant to General Manager

Full-Time | Leadership | New Jersey RegionOrangetheory Fitness is seeking a high-energy, operations-driven Assistant to General Manager (AGM) to support and elevate performance across multiple studios in our region. This role is ideal for someone who thrives in a fast-paced environment, loves coaching and developing teams, and is passionate about delivering excellence in Sales, Customer Service, and Cleanliness—the three pillars that drive our success.The AGM works closely with the General Manager to ensure all studios operate with consistency, efficiency, and an exceptional member experience. Every shift should meaningfully support at least one of our core focus areas, with a strong emphasis on operations, processes, leadership development, and sales execution.Key Responsibilities:Sales LeadershipBuild strong rapport with members, coaches, sales teams, and studio managers.Lead and coordinate studio sales drivers, outreach events, and internal promotions.Support sales execution through company-required outreach programs.Assist with front desk coverage as needed.Partner with leadership to run weekly sales initiatives (including “Manic Monday”), closeouts, and high-energy sales pushes.Post weekly sales numbers for each studio.Support efforts to keep studio attrition below 5% through low-usage calls, new join calls, and member engagement.Assist Regional Manager in achieving a 50% Premier membership mix across all studios.Submit end-of-shift summaries noting next-day opportunities and updates for staff.Conduct weekly process audits for all studios (new join reports, PandaDocs, leads lists, etc.).Verify previous day’s sales opportunities and follow-upsConfirm late cancel charges were processedEnsure account alerts is updatedProvide coaching or retraining as needed based on audit findingsCustomer Service & Member ExperienceSending clear shift summary emails using provided templates.Manage daily tasks through the assigned to-do application.Support planning, scheduling, and execution of member-facing events each month.Partner with leadership on decline recovery and collections processing.Collaborate with each studio to ensure engaging, consistent social media content and member interaction.Identify 1–2 staff members per studio to support posting and engagement.Cleanliness & Facility StandardsComplete daily walkthroughs of each studio; document observations in shift summaries.Ensure deep cleans occur weekly and participate where possible.Confirm all equipment, maintenance needs, and technical systems are functioning properly.Support studios in maintaining clean, organized offices, storage areas, and back-of-house spaces.Operations & Process ManagementMaintain direct, open, and honest communication with the Regional Manager and Owners.Partner on RMA procedures and equipment processes.Assist with interviewing, hiring, onboarding, and training for Sales Associates and Front Desk team members.Provide ongoing coaching, performance development, accountability conversations, and positive reinforcement to all staff members.Ensure monthly newsletters are completed and sent on time.Support the creation of a high-energy culture through contests, incentives, and team recognition.Identify creative team members at each studio to support Splat TV, Canva projects, and monthly studio initiatives.Complete monthly commission reports for payroll.Assist with planning, preparing, and helping lead team meetings.Manage monthly promotional planning and studio events so they are ready before the 1st of each month.Pull weekly reports (late cancels, leads, missed guests, etc.)—typically on Sunday evenings—and assign projects for all three studios.Maintain and update Opportunities Google Sheets for the region.QualificationsPrior experience in fitness, hospitality, retail leadership, or multi-unit operations strongly preferred.Strong sales ability and experience driving team performance.Excellent communication, coaching, and conflict-resolution skills.Strong attention to detail and comfort with fast-paced, multi-location operations.Ability to manage competing priorities with organization and urgency.Passion for providing an exceptional member experience.Flexible schedule; must be available for weekends, evenings, and events as needed. #J-18808-Ljbffr