Parts Counter Representative

Are you ready to join an industry leader with a strong foundation of success? Kenworth Sales Company was awarded the 2020 Dealer of the Year award and after 80 years of consistent excellence, we are still growing We are looking for a Parts Counter Representative to join ourPasco, WA team. JOB SUMMARY The primary function of the Parts Counter Representative is to handle internal and external customer requests for parts purchases.This is a Night Shift position Monday - Friday 2:30 pm to 11:00 pm $40-$75K total compensation DOE DUTIES AND RESPONSIBILITIES: Assist customers with inquires and parts sales, in person, by phone, in person and electronically. Research customer request and needs where necessary and determine correct part(s) needed. If part(s) are in stock, produce invoices from computer system; if not in stock and customer wants to order, create purchase order and process orders. Review parts requests from the service department and provide quotes for parts requested. Transfer and post all approved parts requested for work orders. Monitor all invoices, will-call pick tickets, and quotes generated to ensure compliance with department guidelines. Resolve disputed invoices and credits. Assist with inventory and core returns to vendors, including pulling, packing, and shipping. Assist in maintenance of retail area, restocking shelves, pricing, organization, overall appearance and maintaining parts bins, i.e., rearranging parts, cleaning, labeling, etc. Delivery of parts to customers as the need arises. Assist with annual parts inventory physical count, to include actual physical counting of parts, tallying of counts, etc. Coordinate with the Service Department to ensure timely availability of parts for internal jobs. Collaborate with inside and outside sales teams to deliver effective solutions to meet customer needs for parts and services. Complete all required job-related training. QUALIFICATIONS: Ability to read, write and comprehend English instructions and information. Bilingual in Spanish and English preferred. High School Diploma or Equivalent. 2 years heavy duty truck parts experience. Mechanical aptitude desirable. Basic computer skills preferred. Ability to operate warehouse forklift and complete formal training program. Understanding of standard office procedures, including filing and correspondence. Knowledge of bills of lading, freight bills, and parts for heavy and medium duty diesel trucks. Excellent organization and communication skills. REPORTING RELATIONSHIPS: The Parts Counter Representative reports directly to the Parts Manager. WORKING CONDITIONS: This position involves both sedentary and other work. For part of the shift, employee will work at a desk in a warehouse setting doing paperwork, telephoning, and filing. For part of the shift, employee will stand, stoop, kneel, crouch, and reach, moving about the dealership facility to communicate with managers, employees, and customers. Lifting of at least 50 lbs. without assistance on a daily basis, as well as heavier loads with forklifts and/or additional assistance will be required. Will be exposed to noise, dust, exhaust fumes, and a variety of other hazardous and nonhazardous materials. Veterans are encouraged to apply About the company: Kenworth Sales Company is a family of companies based in Salt Lake City, Utah of over 38 dealerships in the Intermountian West and Mid-Atlantic regions. An Equal Opportunity employer, Smoke Free/Drug Free Facility. All qualified applicants will receive consideration for employment without regard to the individual's race, color, sex, national origin, religion, age, disability, genetic information, status as a military veteran or any other characteristic protected by applicable law.