PHYSICIAN PRACTICE MANAGER II

PHYSICIAN PRACTICE MANAGER II - PHOENIX FAMILY PHYSICIANS Join to apply for the PHYSICIAN PRACTICE MANAGER II - PHOENIX FAMILY PHYSICIANS role at Covenant HealthCare. Overview Physician Practice Manager II manages larger and more complex group outpatient practice and is responsible for ensuring patients receive high-quality care while the practice runs efficiently and effectively. The manager monitors, directs and oversees office daily activities for patient and workforce leadership while maintaining confidentiality and adhering to policies and procedures. The role reports to the Director of Primary Care, works independently, and collaborates with Human Resources for support. Physician Practice Manager II demonstrates excellent customer service in attitude and actions consistent with the Vision, Mission and Values of Covenant Healthcare and the commitment to Extraordinary Care for Every Generation. Responsibilities Patient Leadership Practice oversight and management, including patient scheduling, referrals/authorizations, outpatient diagnostic testing, release of information requests, patient check‑in, insurance verification/eligibility, patient out‑of‑pocket costs, daily cash and bank deposits; and patient customer service support (telephone, vocera, work queue, MyChart). Contribute to developing, enhancing and updating policies and procedures at Covenant HealthCare. Operate with awareness of safety issues under the guidance of the Director; maintain OSHA, MIOSHA, HFAP, Corporate Compliance regulations and legal requirements. Workforce Leadership Employee scheduling, coordinating coverage for vacations, medical leaves, jury duty, and accurate reporting of employees’ payroll time. Ensure proper staffing and work assignments. Hire, train, and mentor staff. Perform corrective action, development plans, and performance appraisals in collaboration with Human Resources. Address employee concerns, build effective relationships, and foster teamwork aligned with Covenant’s Mission, Vision, Values and Strategic Business Plan. Provide overall execution of front‑end physician/surgeon office functions and back‑up support to the clinical team (Medical Assistant, Surgery Scheduler, Biller, Registered Nurse). Mentor staff toward growth and development to enhance job responsibilities and accountability. Lead staff meetings, in‑service programs, and continuing education activities as necessary. Establish and maintain working relationships with all staff of Covenant HealthCare, the medical staff and affiliated agencies. Develop and maintain smooth relationships with ancillary departments within Covenant HealthCare, off‑site clinics (if applicable) and other healthcare organizations. Productivity/Quality Develop, report and monitor staff productivity/efficiency and quality metrics for the Director of Primary Care and/or Covenant Medical Group (CMG) team. Identify and recommend ways to streamline departmental tasks/processes for efficiency. Set and achieve departmental targets/goals and creatively lead work groups to accomplish them. Evaluate new or alternative equipment and supplies; collaborate with asset specialists and sales representatives. Patient Care/Support Provide courteous and professional customer service to patients and visitors across all age groups, assessing, caring for and treating them per age‑appropriate care guidelines. Ensure customer needs are addressed, expectations are met or exceeded. Budget/Revenue Cycle Manage and establish department budget; create cost‑effective work within the practice to meet budget projections. Order supplies within budget constraints. Process accounts payable and reporting for the office. Participate in cost‑control activities through a system of planning and monitoring supplies and equipment utilization. Review and maintain superbill/charge slip accuracy for office and procedure codes. Enter hospital diagnostic and procedure codes, billing modifiers, hospital blocks, and authorizations into the system. Supervise A/R and collections for practices. Collaborate with Central Billing Office on revenue cycle and third‑party payer requirements. Contribute to organization success targets for net operating margin. Provide back‑up support to other CMG sites as needed. Perform all other duties as assigned. Qualifications Education Bachelor’s degree in nursing, healthcare administration, business, or management required. In lieu of a bachelor’s degree, a candidate with ten (10) years of experience in physician practice and three (3) years of recent supervisory or leadership experience, who is committed and willing to obtain a bachelor’s degree within five (5) years upon hire, is acceptable. Experience Three (3) years of recent experience in physician practice required. Three (3) years of recent supervisory or leadership experience required. Computer‑based office practice management experience required. Knowledge/Skills/Abilities Strong working knowledge of existing software systems and proficiency with PC, spreadsheet, electronic billing, scheduling templates, health record, e‑mail/calendar, Microsoft Excel, Word, etc. Strong working knowledge of and ability to apply medical terminology, CPT‑4, HCPCS, and ICD‑9‑CM coding. Demonstrate the ability to problem‑solve and prioritize staff/patient needs independently, efficiently and effectively. Ability to maintain confidential information. Exercise sound judgment in difficult and sensitive situations. Excellent written, oral communication, interpersonal and leadership skills; proven ability to interact positively with staff, motivate, and resolve problems effectively. Working knowledge of Covenant HealthCare and MSO policies and procedures. Working Conditions/Physical Demands This position requires working in a clinical setting as well as an office environment with a daily onsite presence at the assigned practice site. Ability to maintain punctual attendance consistent with ADA, FMLA, and other federal, state, and local standards. Frequent standing, walking, sitting, twisting, reaching, handling, feeling, constant hearing, tasting/smelling, and near vision. Occasional lifting up to 50 lbs. and occasional lifting, carrying, pushing, pulling, climbing, balancing, stooping, kneeling, crouching, and squatting. #J-18808-Ljbffr