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Housekeeper - Embassy Suites

4 months ago

Grand Rapids, United States Suburban Inns Full time
Embassy Suites Grand Rapids Downtown is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry

* Housekeeping Shifts: 1st

* Housekeeping Wage: Starts at $16.00/hour based on experience PLUS $2.00/hour extra for hours worked on the weekend **weekend hours are considered Friday at 3 pm until Sunday at 11:59 pm**

* Position can be used as a paid internship

Housekeeping Benefits Include:
  • Hotel and restaurant discounts
  • Earned Paid Time Off for ALL Team Members
  • Insurance (health, vision, dental, life) for full time Team Members
  • Flexible schedules (dependent on position)
  • Holiday Pay
  • 8 hours of paid volunteer time per year (must be accredited)
  • Advancement opportunities
  • 100% paid maternity/paternity or adoption leave for those who qualify for FMLA
  • Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations)
Housekeeping Position Summary:

Responsible for the cleaning and overall appearance of guest rooms, hallways, and public areas while following Suburban Inns' Core Values and IHG standards as well as going above and beyond to ensure that guests are 100% satisfied.

Housekeeping Essential Functions:
  • Report to work in uniform presented professionally, neat, and clean
  • Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued
  • Anticipate and meet the needs and expectations of our guests, then go one step further
  • Communicate regularly with the Executive or Assistant Executive Housekeeper to ensure all early outs, late check outs, etc. are taken care of accordingly
  • Stock housekeeping carts with supplies and amenities needed throughout the shift
  • Clean rooms according to Suburban Inns and IHG standards
  • Scrub floor, shower, bathtub, sink, and toilet in bathroom
  • Remove all used guest amenities, linens, and garbage
  • Restock amenities (i.e., coffee, soap, shampoo, etc.)
  • Make beds while checking for damaged or stained linen at the same time
  • Dust and clean room furniture, decorations, appliances, and structural surfaces (i.e., wall fixtures, windowsills, vents, etc.)
  • Vacuum entire bedroom and hallway outside the door to the room
  • Complete extra tasks assigned (hallways, storage, extra items)
  • Return any room service trays to the break room
  • Return roll-aways and cribs with fresh linen to the appropriate storage rooms
  • Bring all dirty laundry to the laundry room
  • Sort dirty laundry according to type, while looking for stained linen at the same time and keeping those separate
  • Inspect rooms for safety and report any maintenance issues to the Executive or Assistant Executive Housekeeper
  • Report any special room issues (i.e., damage, smoke, pets, etc.) to the Executive or Assistant Executive Housekeeper
  • Report all missing or broken items and lost and found items to the Executive or Assistant Executive Housekeeper
  • Communicate to the Executive or Assistant Executive Housekeeper when rooms are cleaned
  • Ensure that all standards set by Suburban Inns and IHG are being followed at all times, while also maintaining a minimum of two rooms complete per hour
  • Assist in keeping all storage rooms organized
  • Maintain a positive attitude throughout the shift, and keep Team Member morale high
  • Exhibit regular and recurrent attendance records
  • Other duties as requested by management

Housekeeping Uniform and Appearance Guidelines:

Uniform: Uniform and name tag provided. Close-toed, non-slip shoes are the responsibility of the Team Member.

Appearance: All facial piercings must be approved by management. Gauges in ears are not allowed on anyone who's primary job function is interacting with guests. Hair must be kept well-groomed. All tattoos that are not covered by a work uniform must be approved in writing by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic, or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position's supervisor