Practice Support Assistant II

3 weeks ago

Boston, United States Atrius Health Full time

Practice Support Assistant II – Atrius Health, Boston MA (Post Office Square), Full Time. Summary Under direct supervision, this role assists clinicians with routine clinical procedures and tests in the exam room, advises patients on preparation and testing required for exams, and ensures all pre‑visit work necessary for exams is completed. The incumbent maintains test results in the electronic medical record (EMR), delivers excellent customer service, strengthens the patient–clinician relationship through timely and informative interactions, and improves clinical operations and efficiencies by providing an efficient flow of patients. Responsibilities Assist clinicians with routine clinical procedures and tests. Advise patients on exam preparation and required tests. Ensure completion of all pre‑visit work and availability of lab and other test results in the EMR. Deliver excellent customer service and strengthen patient/clinician relationships. Improve clinical operations and efficiencies by facilitating the efficient flow of patients. Provide clinical and clerical support related to patient care; may provide direct clinical support to assigned clinicians. Education / Licenses / Certifications Minimum one year of clinical or customer service experience in a setting defined by the department. A bachelor's degree may substitute for experience. Computer proficiency with word processing and spreadsheet programs required. EMR experience or aptitude to master the EMR is required. Experience Minimum one year of clinical or customer service experience (or a bachelor's degree). Prior experience with electronic medical records; computer proficiency in word processing and spreadsheets is essential. Skills Professional communication skills. Strong interpersonal, customer service, time‑management, and organizational skills. Quick thinker able to relate to all levels of staff and patients. Ability to prioritize work throughout the day in a busy environment. Pay & Benefits Hourly range: $21.77–$31.11, based on full‑time employment and factors such as local labor markets, education, work experience, certifications, etc. Atrius Health complies with all applicable minimum wage laws. Up to 8% company retirement contribution. Generous paid time off and 10 paid holidays. Paid professional development. Comprehensive health and welfare benefit package. Equal Employment Opportunity Statement Atrius Health is committed to a policy of non‑discrimination and equal employment opportunity. Applicants will receive consideration for employment without regard to race, national origin, gender, age, color, sex, religion, disability, veteran status, sexual orientation, gender identity and expression, or any other characteristic protected by local, state, or federal laws, rules, or regulations. Organization Internal Medicine Primary Location Boston, MA – Post Office Square Schedule Varied Monday–Friday Job Type Full Time Job Function Administrative #J-18808-Ljbffr

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