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Service Manager

2 months ago

Minot, United States Kelly Full time
We are now hiring for a Service Manager for our client in Minot, ND 

Salary: $100k+
Hours: 8am-5pm, M-F
Location: Minot, ND 58703
Hire Type: Direct Hire

Position Summary: Manage and direct all day-to-day activities of the service department in the assigned dealership while providing exceptional leadership to the service team members and maintaining customer satisfaction.

Responsibilities
  • Plans, manages, and directs the day-to-day activities of the service department while maintaining a high level of employee morale and maximizing customer satisfaction.
  • Provides leadership to direct reports by delegating and directing tasks, monitoring work performance, and providing timely and relevant feedback.
  • Maintains appropriate staffing levels by recruiting, selecting, orienting, training, and developing service employees.
  • Initiates contact with customers regarding current and future service work discussing topics such as repair status updates, warranty records, product improvements, support programs, service history, etc.
  • Manages, maintains, and trains employees in all safety guidelines and procedures.
  • Conducts customer visits with the goal of growing the service book of business while continuing to grow and enrich customer relationships and key accounts.
  • Identifies and executes strategies to improve departmental processes and procedures, increase efficiencies, maximize profits, and decrease loss.
  • Reviews and approves all completed work orders and quotes ensuring accuracy and completion within a timely manner.
  • Works closely with senior leadership to create, maintain, and analyze the department’s budget with a specific focus on identifying areas of improvement, controlling expenses, and maximizing profitability.
  • Participates in monthly organizational meetings to discuss the overall health, metrics, and goals of the service department.
  • Stays up to date on industry trends and shares information with leadership.
  • Performs additional tasks and duties as assigned.

Qualifications
  • 3-5 years of service management experience required, preferably within the construction equipment sector.
  • Strong understanding of mechanics / high level of mechanical aptitude
  • Aptitude for practical, manual work
  • Able to operate machinery and tools
  • Fantastic leadership skills with the ability to lead and motivate others
  • Knowledge in creating and following budgets
  • Understanding industry terminology and can explain it to others in an effective manner
  • Demonstrate the importance of a healthy culture and being fully committed to championing that cause and living by the company core values
  • Exceptional verbal, written, and interpersonal communication skills.
  • Strong active listening ability
  • Strong analytical, problem-solving, and decision-making skills with a keen eye for identifying and executing solutions.
  • Flexible and able to work in a fast-paced environment
  • Highly effective time management, prioritization, and organization skills
  • High degree of professionalism with regard for confidentiality and commitment to ethical behavior
  • Desire to learn new things and think outside the box
  • Adherence to the company core values, mission, vision, policies, and procedures.
  • Experience with Microsoft Office products including but not limited to Outlook, Word, Excel, etc.

Why Apply?
  • You get to work for a 4th generation family-owned business that values every employee and offers opportunities for growth  
  • Medical, dental, vision, and life/AD&D insurance
  • PTO accrual and 8 company paid holidays
  • 401k with employer match
  • Cell phone, boot, and tool allowance
  • Flex medical and dependent care spending account
  • Extended sick leave and parental leave

Apply now for immediate consideration

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As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.

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About Kelly

Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.

Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.