Assistant General Manager

1 week ago


Miami, United States Courtyard by Marriott MiamiCoral Gables Full time
Essential Functions

  • Assists in the selection, supervision, development, appraisal, counseling, and disciplinary action of associates as necessary.
  • Oversees the operation of the Front Desk, Housekeeping and Engineering departments by setting the objectives, measuring performance and supervising the department
  • Achieves desired customer service goals by monitoring the service provided and developing and implementing strategies to achieve desired service levels.
  • Ensures that all new associates receive a through orientation and on-going technical training.
  • Increases efficiency of operations by analyzing procedures and practices and implementing alternative strategies as required.
  • Implements the approved budget; monitor revenues and costs on a daily basis and take corrective action when necessary.
  • Controls costs by adhering to standards of operations for forecasting, budgeting, scheduling, payroll control, and other expenses.
  • Monitors service and teamwork on a regular basis and counsels associates as needed
  • Meets and exceeds the expectations of the associates by utilizing leadership skills and motivation techniques in order to maximize associate's productivity and satisfaction of direct reports.
  • Develops and implements strategies to achieve Employee Satisfaction Index goals.
  • Communicates with other managers and associates to provide smooth working relations between departments
  • Determines and communicates standards of performance to associates. Evaluates associate performance on a regular basis and recommends salary increases as appropriate.
  • Develops associates to maximize potential and prepare for future promotional opportunities by conducting counseling sessions, determining developmental needs and allowing these needs to be met.
  • Ensures that disciplinary action is taken as required utilizing consistency, fairness and respect within framework of established AURO guidelines.
  • Ensures that all associates follow safety rules and emergency procedures; takes corrective action where required to improve safety of work areas.
  • Assists the General Manager; directs or cooperates with other managerial personnel as required or requested.
  • Experience in F&B demonstrating a strong understanding of health & safety regulations along with service excellence is preferred


Experience/Education

College degree in hospitality or business management preferred; 2-3 years of hotel management experience or equivalent combination of education and experience required.

Auro Hotels is an Equal Employment Opportunity and E-Verify employer. All applicants are subject to a background and substance abuse screening prior to any offer of employment.

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