ALTA IT Services, LLC | Configuration Manager | aiea, hi

2 days ago

aiea, United States ALTA IT Services, LLC Full time

Configuration Management Analyst

SECRET CLEARANCE

Onsite - Pearl Harbor



Responsibilities:

• Provides configuration management support to assigned projects.

• Manages the local Definitive Media Library and processes requests to change the authorized product list (APL).

• Processes service request and change request tickets using ServiceNow or similar ticketing tool.

• Provides guidance and work leadership to configuration team members.

• Completes monthly Configuration Management audits.

• Builds and designs dashboards and reports in response to customer for information (RFIs) using Excel, Access, Tableau and ServiceNow.

• Ensures configuration identification by reviewing design release documents for completeness, proper authorizations, and system updates. Updates existing configuration databases.

• Develops configuration and data management documentation based on program requirements.

• Identifies requirements and coordinates the development and implementation of computer-based configuration/data management systems and related support activities.

• Provides guidance and training to managers, site leads, engineers, systems, and network administrators regarding configuration management procedures.

• Applies comprehensive knowledge of ITIL principles, methods, techniques, and best practices to configuration management.

• Serves as local Subject Matter Expert (SME) for Configuration Management, Baseline Management for supporting external requests, data calls, and Contract Deliverables (CDRL) reporting to the Program Office.

• Ensure all internal configuration management processes and procedures have been followed.

• Participates in special projects as required.


Required Qualifications:

• 3+ years of Configuration Management experience required.

• 5+ years of industry experience.

• BA/BS


Preferred Qualifications:

• ITIL V4 Foundation or possess equivalent higher certifications.

• Experience supporting multinational customers preferred.

• Ideal candidate will have experience in:

o Utilizing Tableau, JIRA, ServiceNow, SCSM, Access or other tools used to manage and control daily work and process improvement initiatives.

o Using Pivot tables in Excel

• Additional specific certifications may be required, depending on job assignment.

• Comprehensive knowledge of the principles, methods, and techniques used in configuration management support.

• Comprehensive knowledge of and familiarity with configuration management software applications.

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