Guest Services Agent

5 days ago

St Charles, United States Q Center Full time
Q Center is looking for a Full Time Guest Services Agent to join our team   Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a customer-focused environment that allows our guests to have the most positive experience at Q Center.   The schedule for this position varies, and includes days, afternoons, evenings, throughout the week and weekend. Starting rate for this position is $18.00/hour.   Benefits
  • Paid time off
  • 401(K) with employer match
  • Holiday Pay
  • Medical, Dental and Vision Insurance with Wellness Credits
  • Employee Assistance Program
  • Basic Life, AD&D 
  • Disability Benefits
  • Employee Meals
Education & Experience
  • High School diploma or equivalent and/or experience in a related field required.
  • Proficient in Microsoft Office applications to include Word, Excel and Power Point required.
  • Experience using Multi-Functional Printer preferred.
  • Customer service experience required.
  • Strong communication skills both written and verbal.
Physical Requirements
  • Flexible and long hours sometimes required.
  • Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
  • Ability to stand during entire shift.
Fundamental Requirements
  • Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees.
  • Greet and welcome all guests approaching the Front Desk in accordance with Q Center standards.
  • Understand proper operation of the Call Center operation and ensure that all standards are met.
  • Answer guest inquiries about services, facilities and hours of operation in a timely manner.
  • Ensure following of correct process of package delivery, mail and messages to guest rooms as well as meeting rooms.
  • Perform and complete Front Desk assigned duties; cross train in other areas of the front office as needed.
  • Answer inquiries from guests regarding restaurants, transportation, entertainment, etc.
  • Follow all cash handling and credit policies; collect payment and make changes for guests.
  • Be aware of all rates, packages and special activities as listed in specific document of each category.
  • Be familiar with all in-house groups; most notably VIP guests and their needs.
  • Be aware of closed out and restricted dates.
  • Obtain all necessary information when creating a room reservation by understanding the guidelines given for each specific scenario.
  • Be familiar with hospitality terminology.
  • Have knowledge of emergency procedures and assist as needed.
  • Handle check-ins and checkouts in a friendly, efficient and courteous manner.
  • Use proper two-way radio etiquette at all times when communicating with other employees.
  • Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system.
  • Balance and prepare individual paperwork for closing of shift according to Q Center standards.
  • Maintain a clean work area.
  • Assist guests with safe deposit boxes.
  • Ensure overall guest satisfaction and safety is achieved.
The Q Center: Q Center is more than a conference center – it’s an experience With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure – food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn’t just for business meetings and conferences – our multi-talented team and event space makes us one of the Midwest’s premier special event venues   We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law.  EEO is the Law    Supplement Notice     Pay Transparency   If you require a reasonable accommodation to complete an application, please email your request to careers@qcenter.com and provide the job title to which you are applying.

  • Guest Services Agent

    5 days ago

    St Charles, United States Q Full time

    Q Center is looking for a Full Time Guest Services Agent to join our team! Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a customer-focused environment that allows our...

  • Guest Services Agent

    6 days ago

    St Charles, United States Q Full time

    Q Center is looking for a Full Time Guest Services Agent to join our team! Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a customer-focused environment that allows our...

  • Guest Services Agent

    4 weeks ago

    Saint Charles, United States Q - Center Full time

    Job DescriptionJob DescriptionQ Center is looking for a Full Time Guest Services Agent to join our team! Job SummaryThe Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a...

  • Guest Services Representative

    3 weeks ago

    Lake Charles, Louisiana, United States Golden Nugget Hotels & Casinos Full time

    Position Overview:Golden Nugget Hotels & Casinos - Front Desk AgentA Front Desk Agent plays a crucial role in providing a warm welcome and exceptional service to guests at the Golden Nugget hotel and casino.Key Responsibilities:Deliver outstanding, courteous, and professional service in every interaction with guests, visitors, vendors, and...

  • Ticket/Guest Service Agent

    6 days ago

    St Petersburg, United States City Experiences - Hornblower Corporation Full time

    The Guest Service Agent is responsible for providing consistent, personalized service to our guests with the ultimate goal of achieving total guest satisfaction and creating a "WOW" experience. This position shall greet guests, sell and collect ticke Guest Service, Agent, Ticket, Customer Service, Guest, General Manager, Retail

  • Guest Service Agent

    1 month ago

    St Louis, United States Drury Hotels Full time

    Starting pay $17 - $19 per hour and up based on experience. We are looking for anyone with a warm and friendly manner in relating to and interacting with the public.Property Location:2 South 4th Street - St. Louis, Missouri 63102You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are...

  • Guest Service Agent

    2 months ago

    St Ann, United States Drury Hotels Company, LLC Full time

    Property Location: 10810 Pear Tree Lane - St. Louis, Missouri 63074 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...

  • Guest Service Agent

    4 months ago

    St Peters, United States Drury Hotels Company, LLC Full time

    Pay is $17.50 per hour! Quarterly Bonus! 90-Day Raise! Family-Sized Benefits! Property Location: 170 Mid Rivers Mall Circle - St. Peters, Missouri 63376 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for...

  • Guest Service Agent

    2 months ago

    St Louis, United States Drury Hotels Company, LLC Full time

    Property Location: 201 South 20th Street - St. Louis, Missouri 63103 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are and what you do makes a difference at Drury Hotels. There's a place for you here today and tomorrow. WHAT YOU CAN EXPECT FROM US So. Much. More. Just as our...

  • Guest Services Representative

    2 weeks ago

    St Petersburg, United States The Moxy St. Petersburg Full time

    Front Desk AgentLocation: St. Petersburg, FLAt Moxy St Petersburg Downtown, we are seeking dedicated individuals to fill the role of Front Desk Agent. This position is essential in delivering exceptional service and creating memorable experiences for our guests. As a part of our vibrant team, you will play a crucial role in the overall guest experience.Key...

  • Guest Service Agent

    4 weeks ago

    St Louis, United States Drury Hotels Full time

    Starting pay $17 - $19 per hour and up based on experience. We are looking for anyone with a warm and friendly manner in relating to and interacting with the public. Property Location: 2 South 4th Street - St. Louis, Missouri 63102 You belong at Drury Hotels. Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who...

  • Guest Service Agent

    1 month ago

    St. Louis, United States Drury Hotels Full time

    Starting pay $17 - $19 per hour and up based on experience. We are looking for anyone with a warm and friendly manner in relating to and interacting with the public.Property Location:2 South 4th Street - St. Louis, Missouri 63102You belong at Drury Hotels.Getting a job is just the beginning. Finding a place where you belong is what truly matters. Who you are...

  • Guest Services Representative

    3 weeks ago

    Lake Charles, Louisiana, United States Golden Nugget Hotels & Casinos Full time

    Position Overview:The Golden Nugget Hotels & Casinos is seeking a dedicated Front Desk Agent to provide exceptional service to our esteemed guests.Key Responsibilities:Deliver outstanding, courteous, and professional service to all guests, visitors, vendors, and colleagues.Facilitate the registration process for incoming guests by completing necessary...

  • Guest Services Representative

    3 weeks ago

    Lake Charles, Louisiana, United States Golden Nugget Hotels & Casinos Full time

    Position Overview:The Golden Nugget Hotels & Casinos is seeking a dedicated Front Desk Agent to provide exceptional service to our guests.Key Responsibilities:Deliver outstanding, courteous, and professional service to all guests, visitors, vendors, and colleagues.Facilitate the check-in process for arriving guests by completing necessary documentation and...

  • Guest Services Coordinator

    2 weeks ago

    St Louis, Missouri, United States River City Full time

    Join River City Casino & Hotel as a Front Desk Agent: At River City Casino & Hotel, we are redefining the entertainment landscape. We are in search of enthusiastic individuals who thrive in a dynamic environment. As a part of our team, you will engage with a diverse group of colleagues who share a passion for delivering exceptional guest experiences. What We...

  • Guest Service Representative

    4 days ago

    St Paul, United States TPI Hospitality Full time

    Courtyard by Marriott, Roseville, MN Full-Time or Part-Time/ Salary: $15/hr to 17/hr Shifts: 7 am to 3 pm & 3 pm to 11 pm (Alternating days) (Weekends Required) We're looking for a positive and professional hotel front desk agent to deliver an except Guest Service, Representative, Guest, Service, Hospitality, Retail, Hotel

  • Lead Guest Services Representative

    3 weeks ago

    St Louis, Missouri, United States Compass Group Equity Partners Full time

    Position Overview:As a Senior Guest Services Agent, you will play a crucial role in ensuring a seamless experience for our guests. Your responsibilities will include managing guest check-ins and check-outs, addressing guest inquiries, and promoting hotel services and amenities.Key Responsibilities:1. Supervise and guide Guest Service Agents to ensure high...

  • Guest Services Representative

    3 weeks ago

    St Petersburg, United States Davidson Hospitality Group Full time

    Position: Front Desk AgentCompany: Davidson Hospitality GroupOverview: We are seeking a dedicated individual who thrives in a customer-focused environment.Customer Engagement: You will play a key role in ensuring guests feel welcomed and valued.Exceptional Service: Your enthusiasm and energy will contribute to memorable experiences for our visitors.Welcoming...

  • Guest Services Representative

    7 days ago

    Saint Charles, Missouri, United States Q Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional, attentive, and courteous service to all guests during check-in, throughout their stay, and at checkout. This role will work collaboratively with other service teams to maintain a customer-focused environment that allows our guests to have a positive experience at Q Center.Key...

  • Guest Services Representative

    7 days ago

    Saint Charles, Missouri, United States Q Full time

    Job SummaryThe Guest Services Agent is responsible for providing exceptional, attentive, and courteous service to all guests during check-in, throughout their stay, and at checkout. This role will work collaboratively with other service teams to maintain a customer-focused environment that allows our guests to have a positive experience at Q Center.Key...