Holiday Inn Express Walnut Creek

4 weeks ago

Walnut Creek, United States Aimbridge Hospitality Full time

Holiday Inn Express Walnut Creek - Front Desk Supervisor Join to apply for the Holiday Inn Express Walnut Creek - Front Desk Supervisor role at Aimbridge Hospitality Aimbridge Hospitality provided pay range: $21.00/hr - $21.00/hr About Us As the Front Desk Supervisor, you will support our hotel in providing exceptional service to our guests. Your role will involve ensuring every guest feels welcomed and valued during their stay and lead a team to follow that same standard of service excellence. Key Skills/Responsibilities Guest Interaction: Greet guests with a friendly and helpful attitude, making sure check-ins and check-outs are smooth and pleasant experiences. Obtain all necessary information when taking reservations and monitor VIP and special guest requests. Operational Oversight: Track logs and reports to ensure all processes are followed. Ensure logging and delivery of all messages, packages, and mail in a timely and professional manner. Financial Responsibilities: Stay informed about rates, packages, and promotions, and help maximize room revenue. Team Leadership: Foster good communication and teamwork among staff members, assist in training new associates. Problem Solving: Address guest concerns effectively and handle workplace issues efficiently and proactively. Compliance and Standards: Lead by example and follow all standards and regulations to encourage safe and efficient hotel operations. Technical Skills: Enter, track, and report information in the brand systems. Education & Experience At least 2 to 3 years of progressive experience in a hotel or related field required. High School diploma or equivalent required; college coursework in a related field helpful. Previous supervisory experience preferred. Must have a valid drivers license. Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid. Benefits After an initial waiting period, those hired into full-time positions are eligible for a competitive benefits package that includes: Now offering Daily Pay Ask your Recruiter for more details Medical, Dental, and Vision Coverage Short-Term and Long-Term Disability Income Term Life and AD&D Insurance Paid Time Off Employee Assistance Program 401k Retirement Plan Property Information Conveniently located just off of I-680, the Holiday Inn Express Walnut Creek hotel welcomes visitors to the beautiful East Bay area. The hotel's location near San Francisco provides easy access to city businesses and attractions, and it lets guests experience the charming beauty that surrounds our hotel's facility. Aimbridge Hospitality is an Equal Opportunity Employer and welcomes applications from diverse candidates. #J-18808-Ljbffr

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