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Sr. IT Operations Admin
4 weeks ago
The Sr. IT Operations Admin will report to the IT Operations Manager in the Technology Department. This role will provide end user technical support on applications built in house on Java and .Net platforms. The Sr. IT Operations Admin will manage the platform for a cohesive, streamlined and quality solution by resolving platform issues, training end users, and assisting with configuration, reporting and dashboards as needed. With a focus on customer service, the Sr. IT Operations Admin incorporates best practices to provide timely resolution of issues to end users, oversight on platform releases, license utilization and manages the day-to-day operations of the enterprise applications.ResponsibilitiesTroubleshoot and solve application and data related issues.Process trouble tickets in a fast-paced environment.Prioritize work to include escalated and production issues.Document and communicate all known support issues, procedures, and processes providing others with the understanding in order to ensure proper support and coverage.Provide end user training as needed.Design reports and dashboards for business management and leaders.Provide evaluation of business process, system process, and industry standards.Evaluate, analyze, and suggest solutions for process improvements and efficiencies.Provide oversight of production systems and follow-up on production issues.Provide weekly status reports to management.Other duties as assigned. #J-18808-Ljbffr
