Customer Service
1 month ago
Waterway is now hiring Customer Service - Representatives at our Pepper Pike location As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear path to promotion, as well as perks and bonuses. Be part of a work culture that values you.
The Customer Service - Representative offers and sells car wash services, memberships, and items in the store to meet customer needs and maximize satisfaction. Knowing our services and being able to make recommendations is a basic part of the job. The Customer Service - Associate will assist customers during their visit at the tunnel entrance/pay terminal, gas pumps, or in the store. Based on customer demand, the Customer Service Associate may rotate responsibilities, working inside or outside. If you are comfortable talking to customers, able to build relationships, and have a positive attitude - you would enjoy this job
Compensation: Average $19/hour ($15 base pay + sales bonus)
Location: Waterway Carwash - Bainbridge Location - 7010 Aurora Rd, Aurora, OH 44202
Why Waterway? Perks and Discounts
- Flexible scheduling – Daytime, Evening, and Weekend shifts available.
- Tuition Assistance Program – up to $4,000 a year
- Free Car Washes and Gas Discounts.
- Referral Bonus program.
- Recognized as a Top Workplace multiple years running.
- Advancement, Promotion, & Cross-Training Opportunities.
Experience
- 6 months work experience in customer service, retail, or sales strongly preferred
Additional Requirements
- Current and valid drivers’ license;
- Professional demeanor, behavior, and appearance in accordance with company policy;
- Ability to perform all essential functions safely without endangering oneself or others;
- Ability to comply with local/State health code requirements for soda fountain and food service/sales; and
- Meet local/State minimum age requirements for sale of tobacco and alcohol sales (where applicable).
- Ability to complete all required trainings/certifications required to perform any of the required functions.
- Provide excellent and timely customer service to create a pleasant experience for customers. Pro-actively greet customers entering the convenience store, pay terminal area, or fuel pumps and be responsive to their needs.
- Effectively present and sell car wash services, memberships, and additional purchase options to customers to achieve sales and revenue goals for the location.
- Car Washes – identify customer needs and present complimentary solutions.
- Clean Car Club memberships – identify customer wash frequency and needs, effectively present options and the benefits and value of membership.
- Additional purchase options – enthusiastically offer additional purchase options of retail merchandise or services in the convenience store.
- Maintain a safe, clean and organized environment to ensure a positive visit for every customer including but not limited to:
- Outside areas: gas pump islands, payment terminal, and entrance to tunnel; and,
- Inside areas: counters, merchandize display areas, restrooms, and customer waiting areas.
- Keep convenience store merchandise stocked and organized, displays clean and well presented. Take inventory of merchandise levels as directed by store management.
- Maintain point-of-sale transaction, sales, and cash drawer integrity by following procedures accurately. Effectively use all transaction technology including tablets, payment terminals, and other point-of-sale technology.
- Follow Waterway policies, procedures, guidance, and instructions, including and especially those related to safety.
Other Functions
- Perform various administrative tasks, for example making bank deposits, picking up or delivering supplies from other stores or retailers.
- Perform various transactional functions to meet customer demand and store staffing needs.
- Various other functions as identified and directed by management.
Work Environment/Physical Demands
- Environmental – may work primarily outdoors year-round, and be exposed to wide temperature variations, sunshine, wet weather (rain, snow), humidity, wet surfaces, gasoline and exhaust fumes, machinery and moving parts, and brief exposure to car wash tunnel noise.
- Physical – periods of extended standing, bending, lift and carry up to 50 pounds, drive vehicles, reach above and below shoulder level. Complete tasks at a fast pace, sustain consistent physical effort, sustain continuous and prolonged standing and movement. Work under pressure in a fast-paced environment and maintain a calm and professional disposition in all circumstances.
- Vision and Hearing – Far and near visual acuity, peripheral vision and depth perception. Hear, understand, and distinguish speech from other sounds (e.g., alarms, horns, vehicles, and equipment).
- Language – must be able to fluently speak and understand English when communicating with other team members, managers, and customers for business related purposes.
- Cognitive – perform arithmetic calculations and operate data entry devices.
- Attendance – maintain regular, predictable, and punctual attendance. Work as assigned schedule which may be irregular and include weekends, extended hours, overtime, and holidays.
If an accommodation is needed to participate in the application and interview process, you may request one by contacting our Recruiting Department (Recruiting@waterway.com). Waterway is an equal opportunity employer and does not discriminate against an applicant for employment on the basis of race, color, religion, national origin, ancestry, gender identity, pregnancy, age, disability, sexual orientation, military status, citizenship or immigration status, or legally-protected status.
-
Customer Service
2 months ago
Bainbridge, United States Waterway Carwash Full timeOverview: Waterway is now hiring Customer Service - Representatives at our Pepper Pike location! As a Customer Service - Representative you provide outstanding service to our customers, ensuring that all their needs during a visit are identified and met. In turn, you get to be part of an outstanding work environment. We offer great job flexibility, a clear...
-
Customer Service Representative
4 days ago
Bainbridge, United States Wawa Full timeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Associate at Wawa. As a key member of our retail team, you will be responsible for providing an exceptional shopping experience for all customers.Key Responsibilities:Greet and Engage with Customers: Create a welcoming atmosphere and provide personalized...
-
Customer Service Representative
2 weeks ago
Bainbridge, Pennsylvania, United States Ace Hardware Full timePosition Overview:We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers in our store. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.Community Focus:At Ace Hardware, our commitment to the community is paramount. You will have the opportunity to make a...
-
Customer Service Representative
2 weeks ago
Bainbridge, Pennsylvania, United States Ace Hardware Full timePosition Overview:We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers in our store. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.Community Impact:At Ace Hardware, our independently owned stores prioritize serving our community. You will have the...
-
Customer Service Representative
7 days ago
Bainbridge, Pennsylvania, United States Ace Hardware Full timePosition Overview:We are looking for enthusiastic, approachable, and supportive individuals to greet and assist customers in our store. While prior experience in hardware is beneficial, it is not mandatory as we offer comprehensive training.Community Impact:At Ace Hardware, our independently owned stores prioritize serving our community. You will have the...
-
Customer Service Sales Associate
2 weeks ago
Bainbridge, United States Petittigardencenter Full timeSales Associate (Indoor and Outdoor - Part Time and Full Time)Job Category: Petitti RetailWe are seeking enthusiastic and customer-focused individuals to become part of our team as Sales Associates. If you possess a love for horticulture and excel in delivering outstanding customer experiences, this role is ideal for you.Key Responsibilities:Possess a solid...
-
Customer Service Associate
2 months ago
Bainbridge Island, United States Walgreens Full timeModels and delivers a distinctive and delightful customer experience. Registers sales on assigned cash register, provides customers with courteous, fair, friendly, and efficient checkout service. Customer Experience Engages customers and patients by greeting them and offering assistance with products and services. Resolves customer issues and answers...
-
Customer Service Associate
1 week ago
Bainbridge Island, Washington, United States Ace Hardware Full timeJoin Our Team at Ace Hardware!We are currently seeking a dedicated and enthusiastic Customer Service Associate to enhance our retail operations. This is a permanent full-time role, and candidates must be at least 18 years old.About Us:Ace Hardware is an independently owned and operated store that emphasizes community engagement and outstanding customer...
-
Customer Service Rep(05773)
4 weeks ago
Bainbridge, United States Domino's Pizza LLC Full timeAbility to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to add, subtract, multiply, and divide accurately and quickly (may Customer Service, Service, Restaurant, Retail
-
Customer Service and D2C Specialist
3 months ago
Bainbridge Island, United States Ignik Outdoors Inc Full timeJob DescriptionJob DescriptionDescription:We’re hiringIgnik Outdoors is looking for a Customer Service and D2C Specialist to provide stellar support to our consumers. This position will work closely with teammates across departments and contribute to the ongoing improvements of our business processes. The ideal candidate will be fluent in both high-touch...
-
Customer Support Specialist
7 days ago
Bainbridge, United States Domino's Franchise Full timeBecome a Part of Our Dynamic TeamWe are seeking an enthusiastic individual to join our organization as a Customer Service Representative. If you possess a strong commitment to customer satisfaction and thrive in a lively work atmosphere, we would love to hear from you.Key Responsibilities:Demonstrate the ability to understand and deliver clear...
-
Customer Service Representative
4 days ago
Bainbridge Island, Washington, United States Town & Country Markets, Inc. Full timeAbout UsTown & Country Markets, Inc. is a family-owned company that prides itself on building authentic relationships with customers and employees alike. We strive to create a welcoming environment where everyone feels valued and respected.Job SummaryWe are seeking a highly motivated and customer-focused individual to join our team as a Food Service Clerk....
-
Customer Support Associate, Flexible Hours
7 days ago
Bainbridge, United States Circle K Stores, Inc. Full timePosition OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer engagement and support efforts. This role is essential in ensuring customer satisfaction and maintaining the quality of service that our brand is known for.Key ResponsibilitiesProvide exceptional customer service and support to all customers.Assist customers...
-
Customer Support Associate, Flexible Hours
2 weeks ago
Bainbridge, United States Circle K Stores, Inc. Full timePosition OverviewAs a Customer Support Associate, you will play a crucial role in ensuring customer satisfaction and enhancing the overall shopping experience. Your responsibilities will include:Flexible Availability: Adapting to various shifts and days to meet the needs of our customers.Customer Interaction: Engaging with customers to provide assistance and...
-
Customer Service Rep(05773)
1 day ago
Bainbridge, United States Domino's Franchise Full timeJob Description Job Description Job Description Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct change. Verbal,...
-
Customer Service Rep(05773)
2 weeks ago
Bainbridge, United States Domino's Franchise Full timeJob DescriptionJob DescriptionJob DescriptionAbility to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct change. Verbal,...
-
Customer Service Rep(05773)
4 months ago
Bainbridge, United States Domino's Pizza LLC Full timeCompany DescriptionJob Description Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct change. Verbal, writing, and...
-
Customer Support Specialist, Flexible Hours
2 weeks ago
Bainbridge, United States Circle K Stores, Inc. Full timePosition OverviewWe are seeking a dedicated Customer Service Representative to enhance our customer experience. This role is vital in ensuring customer satisfaction and providing assistance in a retail environment.Key ResponsibilitiesProvide exceptional customer service to all patrons.Assist customers with inquiries and resolve issues effectively.Maintain a...
-
Client Service Representative
7 days ago
Bainbridge, United States Domino's Franchise Full timeBecome Part of Our TeamWe are seeking a dedicated individual to join our organization as a Customer Service Representative. If you possess a strong commitment to customer satisfaction and thrive in a dynamic setting, we would love to hear from you.Key Responsibilities:Ability to understand and deliver clear instructions.Exceptional verbal and written...
-
HVAC and Plumbing Service Assistant
4 days ago
Bainbridge, United States Coopers Plumbing & Air Full timeJob OverviewCooper's Plumbing & Air is a reputable company in the Home Service Industry, seeking a skilled and motivated individual to join our team as an HVAC and Plumbing Intern.Key ResponsibilitiesAssist in the installation, repair, and maintenance of plumbing and HVAC systems in residential environments.Provide exceptional customer service, ensuring a...