Senior QA Engineer

Senior QA Engineer Location: US / Remote - With Offices in NY Type: Full-Time US Citizens Only Job Overview Elevate the standard of quality across web, mobile, and messaging‑based experiences used by enterprise teams, shape and execute testing strategy, and drive accountability for quality in every release. Develop comprehensive QA strategy: Own QA strategies for web, mobile, and messaging channels from design through release, ensuring integration with enterprise systems. Design and implement test plans: Execute both manual and automated tests covering functionality, performance, and security. Responsibilities Develop and own a comprehensive QA strategy for features built for web, mobile, and messaging channels (SMS, Teams, Slack) from design through release. Design, implement, and execute test plans, automated and manual, covering functionality, performance, accessibility, usability, and security. Partner with product, design and engineering teams to embed testability early in the development process and ensure quality is built in, not bolted on. Establish and track meaningful quality metrics (e.g., defect trends, test coverage, production incidents) and use insights to drive continuous improvement. Lead tool‑selection, framework evolution, and process innovation to optimize testing workflows, increase velocity without sacrificing quality. Champion quality across the product – bug discovery, root‑cause analysis, red‑teaming AI features, synthetic data tests – and ensure our platform delivers at enterprise scale. Our Stack Ruby on Rails, Vue.js, AWS, Sentry, PostgreSQL, Sidekiq, Redis, GraphQL Qualifications We're seeking a seasoned QA professional who thrives in high‑growth, startup environments, is comfortable with complex systems, and has a strong track record of quality leadership in a rapid‑moving product context. 5+ years of QA or software engineering experience, ideally in a startup or early stage company where you helped build and scale products for enterprise use. Demonstrated experience testing modern web, mobile, and/or messaging‑based applications – you understand integrations, front‑end/back‑end interaction, and enterprise requirements. Skilled in both manual and automated testing: you know how to write test scripts, select appropriate tools, and manage test automation strategy. Strong analytical mindset: you use data and observability to identify root causes, measure impact of quality improvements, and drive decision‑making. Excellent communication and collaboration skills: you work across functions (product, design, engineering, customer success) to deliver a high‑quality user experience. Bonus: Experience testing or validating AI‑first features, including red‑teaming, synthetic data, evaluation pipelines and emerging QA approaches for AI. Must‑Have Requirements 5+ years of experience in QA or software engineering, ideally within a startup or high‑growth environment. Proven track record testing modern web, mobile or messaging applications (integrations, performance, accessibility, security). Strong proficiency in both manual and automated testing techniques and relevant tools/frameworks. Excellent communication skills: able to collaborate with product, design and engineering, and articulate quality concerns to technical and non‑technical stakeholders. Must be authorized to work in the U.S. without future visa sponsorship. Benefits 401k Retirement Health Insurance Vision Insurance Dental Insurance US Citizens Only Screening Questions Bonus: Familiarity with accessibility (a11y), performance testing, and enterprise deployment environments. #J-18808-Ljbffr