Director, Servicing

Director, Servicing & Vendor Oversight at Qcells North America This position is offered by Qcells North America. Your actual compensation will be based on experience, skills, and performance—consult with our recruiter for details. Base pay range $135,000.00/yr - $170,000.00/yr Position Description The Director of Servicing and Vendor Oversight will lead end‑to‑end servicing operations, including servicer strategy, vendor performance, delinquency management, and loss mitigation. This role provides executive‑level oversight of servicing vendors and business process outsourcing partners, ensuring adherence to SLAs, KPIs, compliance standards, and overall portfolio health. The Director will develop and implement servicing strategies that optimize borrower experience, minimize delinquencies and losses, and ensure regulatory and contractual compliance. This position is based out of one of our offices in Irvine, CA; San Francisco, CA; Santa Clara, CA; or Teaneck, NJ, with an in‑office schedule set at the direct manager’s discretion in accordance with company policies and procedures. Responsibilities Ensure servicing practices align with investor, and financier requirements. Lead overall servicing and vendor oversight strategy, including servicers, collections, loss mitigation, and default management of vendors. Drive delinquency management programs and implement strategies to reduce portfolio delinquency and charge‑offs. Oversee development and execution of loss mitigation programs, ensuring alignment with regulatory requirements and company objectives. Lead scorecard creation, monitoring, and continual improvement for all servicing and vendor performance. Establish and enforce SLAs, KPIs, and performance objectives; hold vendors accountable for results. Lead audit and oversight routines, including call monitoring, complaint analysis, and quality assurance reviews. Analyze servicing data to identify trends, risks, and improvement opportunities across early‑stage collections, default, and recovery processes. Partner cross‑functionally with Capital Markets, Legal, Risk, and Compliance to ensure servicing strategy aligns with investors and regulatory expectations. Develop and refine vendor governance frameworks to ensure transparency, compliance, and optimal performance. Serve as the primary escalation point for servicing issues, ensuring timely resolution and continuous process improvement. Collaborate with technology and product teams to enhance servicing systems and reporting capabilities. Provide executive‑level reporting and insights on servicing performance, vendor efficiency, and delinquency trends. Lead initiatives to improve borrower engagement, retention, and customer satisfaction. Required Qualifications Bachelor’s degree in finance, economics, business or related fields with a minimum of 12+ years of professional experience, including at least 10+ years in financial servicing, 7+ years in vendor oversight/management, and 4+ years in the renewable solar industry. Deep understanding of servicing and collections, strategy and compliance in the renewable solar industry. Unwavering attention to detail with strong organizational, problem‑solving, and analytical skills. Excellent leadership, team development, people management and influencing skills at a senior level, including leading and managing large teams. Excellent written and verbal communication skills and ability to manage relationships with internal and external stakeholders. Proficient knowledge of Microsoft Office Suite, particularly Excel. Ability to quickly adapt to change in a rapidly growing industry. Ability to utilize data to drive strategy. Preferred Qualifications Familiarity with origination and servicing software and systems. Understanding of Solar lending products. Advanced knowledge of Microsoft Office Suite, particularly Excel. Ability to travel (15%) when needed. Physical, Mental & Environmental Demands Essentials for the role include the following mobility, strength, dexterity, and agility requirements. These are normally expected to perform regular job duties and may be accommodated with reasonable adjustments. Mobility: Standing 20% of time; Sitting 70% of time; Walking 10% of time. Strength: Pulling up to 10 lbs; Pushing up to 10 lbs; Carrying up to 10 lbs; Lifting up to 10 lbs. Dexterity: Typing (Frequent), Handling (Frequent), Reaching (Frequent). Agility: Turning (Frequent), Twisting (Frequent), Bending (Occasional), Crouching (Occasional), Balancing (Never), Climbing (Never), Crawling (Never), Kneeling (Never). Seniority Level Director Employment Type Full‑time Job Function Other Industries Renewable Energy Semiconductor Manufacturing The salary range is required by the California Pay Transparency Act and may differ depending on the location of those candidates hired nationwide. Actual compensation is influenced by a wide array of factors including but not limited to skill set, education, licenses and certifications, essential job duties and requirements, and necessary experience relative to the job’s minimum qualifications. #J-18808-Ljbffr