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Motor Service Engineer

1 month ago

Duluth, United States WEG Full time

WEG Electric Corp. Has an excellent opportunity for a Motor Service Engineer for our Duluth GA location. You will provide technical support for all WEG products via phone calls and e-mails. This position also reviews and processes warranty claims and coordination with third party vendors.

Primary Responsibilities

  • Receive incoming calls, and emails
  • Receive and log warranty claims.
  • Answer technical calls from customers/end users
  • Communicate issues with internal customers (including quality, engineering, sales, etc.)
  • Be an area expert for external/internal customers
  • Analyze warranty claims data and determine its accuracy by failure and warranty period requesting additional information, as needed.
  • Issue credit to original purchaser or service shop.
  • Prepare bill back charges to factory, as needed; issues RGA's as needed.
  • Develops and prepares warranty reports for management, as needed.
  • Track product failures for quality control purposes.
  • Recommend parts to customers, as appropriate.
  • Arrange third party assistance, as appropriate.
  • Maintain warranty repair log.
  • Consistently mentors and trains junior team member
Education
  • High School or GED
  • Bachelor's degree in electrical engineering or equivalent is highly preferred.
Knowledge/Training
  • Strong Electrical Motors knowledge.
  • Ability to read and interpret technical drawings and information, technical job specifications are required.
  • Working knowledge of industrial applications.
  • Department procedures.
  • Robust product and troubleshooting knowledge.
Experience
  • 3+ years of prior experience in a service technical support role.