Assistant Store Manager

Assistant Store Manager Titlemax, Kansas City, MO. As an Assistant Store Manager (ASM), you’ll support our customers through real financial needs while gaining hands‑on experience running a store. You’ll develop your leadership skills in real‑time by driving account management, customer outreach, and risk management. It’s performance‑driven, people‑first, and packed with growth potential. If you’re ready to build your confidence, learn the business, and move up quickly with a company that invests in your future, you just found your next step. Compensation Hourly wage: $15.50 per hour. Benefits & Perks Paid on‑the‑job training and a comprehensive new hire program. Access to a robust learning management system, full of e‑learning modules to help boost your professional and personal development. Cross brand training that enables you to move into opportunities at any one of our eleven brands across the country. Enrollment in a key holder program designed to establish and enhance leadership potential for promotion. Performance‑based career advancement. Educational reimbursement program. Multiple coverage choices for medical insurance, all include telemedicine and medical spending account options (HSA/FSA). Traditional 401(k) and Roth 401(k) retirement plan with a generous company match program. Company‑sponsored life and AD&D insurance. Basic and enhanced voluntary benefits so you may choose the right coverage at the right price for you and your family. Plans include dental, vision, short‑term and long‑term disability plans, supplemental life and AD&D insurance, accident, critical illness, hospital indemnity, ID theft protection, legal services program, and pet insurance. Free access to mental health resources, life coaching, and more for you and your family members through our Employee Assistance Program. Free access to exclusive discounts from nationwide and local retailers through our Discount Marketplace. Paid time off that grows with you, starting with 12 days in your first year. Benefits subject to change; eligibility, terms and conditions apply. Essential Duties And Responsibilities Maximize customer success by offering financial services that fit their needs. Assess risk of financial transactions, evaluate and accurately process loan/pawn applications, check cashing transactions and ancillary products. Complete daily call campaigns to market services, build new business, and nurture customer relationships to further brand recognition and loyalty. Oversee account management and recovery processes, including collection calls, while maintaining a focus on customer service to prevent loss and charge‑off accounts. Maintain customer information in the point of sale (POS) system with accuracy and integrity. Provide support, coaching, and development to Customer Service Representatives to ensure adherence to quality standards and safety procedures. Perform duties outside of the office, including on‑site vehicle appraisals, store errands, and external marketing. Work to meet company performance standards by leveraging business‑to‑business partnership opportunities, obtaining referrals, and participating in and hosting in‑store and community events. Maintain office security protocols and conduct proper opening and closing procedures, including management of vault and cash drawer. Help ensure a work environment that upholds compliance with company policies and procedures, local, state, and federal laws and regulations. Help conduct store audits, create reports, and compile financial data. Monitor and maintain internal and external store appearance and cleanliness, addressing basic facility needs and scheduling maintenance services. Work efficiently in a rapidly changing, fast‑paced environment and handle multiple challenging tasks with ease to meet individual and team performance standards. Conduct additional tasks as directed by leadership. Maintain a full‑time schedule with regular, in‑person attendance, including weekends, at least 40 hours per week. Store hours, schedules, and minimum hours may change; speak with recruiter. Qualifications And Skills High school diploma or equivalent. Minimum one year’s experience in customer service, sales, or retail. At least 3 months of supervisory, key holder, or relevant leadership experience. Excellent verbal and written communication skills. Proficiency in using phones, POS system, Microsoft Office, and other computer systems. Must be at least 18 years of age (19 in Alabama). Valid driver's license, auto insurance, and personal vehicle (mileage compensated). Background check required. Ability to meet physical demands: standing up to 90% of the time; moving and transporting up to 25 pounds; operating mechanical controls such as a keyboard. Preferred Qualifications And Skills Management experience in retail, convenience store, grocery, finance, service, or related industries. Experience in check cashing, document verification, money order processing. Bilingual (English/Spanish) is a plus and may be required for certain locations. Workplace Awards & Recognition Military Friendly Employer and Military Friendly Spouse Employer for four consecutive years. Top Employer for Hispanic and Latinos by HLPA in 2023, 2024, and 2025. Named one of America’s Greatest Workplace in Financial Services 2025 by Newsweek. Our Purpose The Community Choice Financial® Family of Brands (“CCF” or the “Company”) is one of the largest consumer specialty finance organizations in the U.S. We provide our customers, Team Members, and communities the power of choice with over 10 brands represented in more than 1,500 brick‑and‑mortar stores serving 24 states and online product offerings in 20 states. The Company is committed to providing an inclusive workplace free of discrimination based on race, color, religion, sex, age, national origin, military status, disability, pregnancy, sexual orientation, gender identity or expression, genetic information or any other characteristic protected by applicable law. Candidates of all backgrounds are encouraged to apply. CCFI Companies, LLC is an equal‑opportunity employer. The information contained herein is not intended to be an all‑inclusive list of the duties and responsibilities of the job, nor is it intended to be an all‑inclusive list of the skills and abilities required to do the job. The Company may, at its discretion, revise the job description at any time, and additional functions and requirements may be assigned by supervisors as deemed appropriate. Requirements, skills, and abilities included have been determined to illustrate the minimal standards required to successfully perform the position. Important: The Community Choice Financial® Family of Brands will never ask you for banking or other payment information at any point during the interview or hiring process, nor will we conduct an interview via text message. Any official email correspondence will come from the domains @ccfi.com. In‑store positions are in person only. Seniority level Mid‑Senior level Employment type Full‑time Job function Sales and Business Development Referrals increase your chances of interviewing at Community Choice Financial Family of Brands by 2x #J-18808-Ljbffr