Principal Process Manager

Principal Process Manager (Global Payment Network) Apply for the Principal Process Manager (Global Payment Network) role at Capital One. At Capital One, we’re building a leading information-based technology company. We think big and do big things. We were the first company to develop and offer mass customization and personalization of credit card products, and we have been innovating relentlessly ever since. Today we are a high-tech company, a scientific laboratory, and a nationally recognized brand all in one. Our innovations impact tens of millions of consumers but we have the passion and heart of a small startup. We intend to disrupt the technology market with the software tools that we built to power our own successful digital transformation. Role Overview As a Principal Associate Process Manager supporting Capital One Reliability Engineering, you will help manage and support the resilience testing process. You will document, monitor and control critical process points as defined by technical requirements, and associated policies and standards. You will educate and gain buy‑in from key stakeholders concerning the utilization of process to ensure appropriate execution each and every time. You may also lead or engage in critical departmental or cross‑functional initiatives and projects. Key Responsibilities Document, monitor, and control critical process points as defined by technical requirements and associated policies and standards. Educate stakeholders and gain their buy‑in concerning process utilization to ensure consistent execution. Lead or engage in critical departmental or cross‑functional initiatives and projects. Effectively communicate and influence partners across multiple functional areas and organizational levels. Drive and motivate others to deliver consistent execution and identify, document, and implement process improvement opportunities. Navigate regulatory requirements and manage process controls to maintain a well‑managed process. Analyze data, identify trends, and provide resilience program‑ and plan‑level reporting and documentation to inform, educate, and influence stakeholders. Ensure alignment of technology capabilities with documented policies, standards, and procedures. Apply quality and content standards through collaboration with technology teams, including exercise facilitation, results documentation, reporting, and development/delivery of training and educational materials. Establish and communicate metrics‑based reporting regarding resilience testing activities, including success criteria, lessons learned, defined KPIs/KRIs, and continuous improvement opportunities. Identify opportunities to streamline, automate, and enhance data management practices, processes, controls, and validations. Develop and maintain formal process documentation, including procedures and process flow diagrams. Work with team members to develop robust risk management processes. Analyze data and influence others to proactively identify data risks and trends. Consultation and representation of well‑managed processes, customer experience, and risk management for new initiatives. Partner with Product, Technology, and Intent Owners to achieve desired outcomes or improvements by clarifying needs and providing appropriate solutions. Collect data and information to provide transparency to senior leadership on the health of the process. Identify and implement process improvements. Track and resolve process breakdowns, issues and risk events. Create and validate processes. Design and produce metrics used to measure efficiency and effectiveness. Drive process improvements aligned with desired customer outcomes. Basic Qualifications High School Diploma, GED, or equivalent certification. At least 3 years of Process or Risk Management experience. At least 1 year of Continual Improvement experience. Preferred Qualifications Bachelor’s Degree. 4+ years of Process Management experience. 2+ years of Resilience or Disaster Recovery planning. 2+ years of Testing experience. 1+ years of Project Management experience. 1+ years of experience working with Product and Technology teams. Verification At this time, Capital One will not sponsor a new applicant for employment authorization, or offer any immigration related support for this position. Compensation Chicago, IL: $93,400 - $106,600 for Principal Process Manager. McLean, VA: $102,700 - $117,200 for Principal Process Manager. Riverwoods, IL: $93,400 - $106,600 for Principal Process Manager. Other Details This role is expected to accept applications for a minimum of 5 business days. No agencies please. EEO Statement Capital One is an equal opportunity employer committed to non‑discrimination in compliance with applicable federal, state, and local laws. We promote a drug‑free workplace. Capital One will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws. Accommodations If you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at RecruitingAccommodation@capitalone.com. All information you provide will be kept confidential and will be used only to provide needed reasonable accommodations. Recruiting Contact For technical support or questions about Capital One's recruiting process, please send an email to Careers@capitalone.com. #J-18808-Ljbffr