ASSISTANT DIRECTOR, CUSTODIAL SERVICES, Facilities Management

ASSISTANT DIRECTOR, CUSTODIAL SERVICES, Facilities Management & Planning, Custodial Location: BOSTON, MA, United States Job Type: Full-Time/Regular Salary Grade: Grade 48 ($80,000.00 - $98,000.00) The main purpose of the Assistant Director of Custodial Operations is to ensure all Boston University Campus buildings are kept in a clean, sanitary, functioning, and safe condition for the benefit and use of the University Community by directing the technical and administrative aspects of the Custodial Operations Department. This includes staffing, training, equipment, and supplies. The role requires daily direction of half the Custodial department (which consists of two Assistant Directors, seventeen Custodial Area Managers, eight Assistant Area Managers, and approximately 470 custodial staff). The Assistant Director also covers for the other Assistant Director upon absences. This position is a critical interface with Residence Life, Housing, Athletics, Events and Conferences, and Dining Services. The Assistant Director manages personnel evaluations, staffing, equipment, and processes, collaborates with University stakeholders, coordinates special events, and directs responses to campus emergencies. Specific Job Functions Manage the utilization of supplies and equipment in coordination with Custodial Area Managers. Review products and equipment to determine appropriate selection to increase productivity. Develop systems to test and recommend appropriate new cleaning supplies and/or methods to make the custodial operation more efficient. Participate in hiring, promotions and disciplinary issues in a union environment. Develop training programs for new employees. Review existing staffing levels and schedules for maximum productivity. Assign projects to Area Managers and Assistant Area Managers and review results to improve supervision of custodial staff. Provide staffing analyses for new or renovated facilities, including recommendations for equipment. Monitor all special events and work with Custodial Operations, Shared Services managers, Events & Conferences staff, student organizations, and outside contractors to meet needs. Perform Performance Management and Monitoring of Area Managers to ensure tasks are completed satisfactorily and timely. Serve as departmental liaison with academic department heads, following up on areas of concern to ensure customer satisfaction. Establish standards, schedules, assignments, staffing levels, and training for the buildings group. Execute setup in support of annual University-related activities and special events. Interact regularly with campus departments such as Housing, Residence Life, BUPD, Athletics, etc. Inspects campus facilities to ensure all buildings are kept clean, sanitary, functional, and safe. Coordinate work with Trade Managers and Project teams. Monitor and enter FSRs to track building facility needs (repairs, damages, clogged toilets, etc.) and ensure closeout upon completion. This list is not all-inclusive; the Assistant Director will oversee and/or complete all tasks assigned by the Director. Required Skills Bachelor’s degree preferred with 10 years of custodial management experience, preferably with union staff. Experience will be considered in lieu of a degree. Exceptional professional and effective communication and customer relations skills in written and oral forms, and proficiency with computer systems for reporting and analytics. Proficiency in automated Work Order systems and MS Office (especially Excel & PowerPoint) required. Demonstrated experience estimating event support costs for custodial needs. Detail oriented, organized, able to manage multiple events and work under tight deadlines while interacting with various departments. Physically capable of touring a wide variety of facilities, requiring climbing stairs and ladders, entering mechanical rooms, lab and clinic areas, and being outside in weather extremes. Ability to lift up to fifty (50) pounds. Respond to emergency situations 24x7x365 (e.g., floods, storms) as needed. Maintain a professional appearance and example with work ethic, attendance and adherence to Boston University policies and procedures, and hold direct reports accountable. Proof of eligibility to work in the United States. Valid Massachusetts driver’s license. We are an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, natural or protective hairstyle, religion, sex, age, national origin, physical or mental disability, sexual orientation, gender identity, genetic information, military service, pregnancy or pregnancy-related condition, or because of marital, parental, or veteran status. We are a VEVRAA Federal Contractor. #J-18808-Ljbffr