Ambassador

Company Overview State of Play Hospitality brings the world’s first social darts® experience, Flight Club, to the U.S. Founded in London in 2015, Flight Club combines craft cocktails, elevated eats, and a technology-driven social darts® experience to create a unique entertainment environment. To date, over 7 million people have tried their hand, and over 550 million darts have been thrown. Position Purpose The ambassador position delivers each guest a unique high-quality experience with an engaging personality in an energetic atmosphere. This team is responsible for welcoming guests, quick seating, assistance in setup, answering phones, checking in on events, adding new groups into the reservation software, and introducing gaming. The ambassador plays a critical role from the first warm welcome to the last goodbye, ensuring product knowledge, teamwork, and a fun, positive culture. Job Details Title: Ambassador, Department: Front of House, Position Type: Part Time/Full Time, Reporting To: Floor Manager, FLSA Status: Non‑exempt. Responsibilities Listen to the Customer Greet and respond to all guests with a genuine friendly greeting and goodbye Guide and educate guests on our brand upon entry and as you usher them to their location Host and assist in facilitating any tournament play Build a rapport with guests, be active in assisting, and communicate requests Be Respectful Of Company Resources Ensure bathroom checks are completed and coat check is organized maintain quality conditions of gaming equipment, including sanitation and functionality of all required materials and game technology daily troubleshoot any technical issues in venue, including providing updates on technology and new software rollouts perform routine maintenance on all physical components of the gaming area, including but not limited to replacing dartboards, corks, TVs, cameras, light bulbs, and keeping the area woodwork to company standards throughout the venue ensure all supplies and equipment are properly stocked, organized, and ordered as needed with approval from the General Manager Show Urgency report for all scheduled shifts punctually in proper attire and proper health and hygiene standards accurately enter all guest information into the system and assign proper time to guests answer phones providing accurate availability and send proper information to the sales team accurately know all numbers to tables and gaming areas complete opening, closing, and running duties as assigned each shift follow all health and safety guidelines maintaining proper procedures and reporting any hazardous situation or incident to management Create Positive Energy visit local businesses as assigned to provide swag, treats, etc., and educate them on Flight Club and invite them in learn and maintain knowledge of food, beverage, gaming, and company procedures to standard attend training sessions and team meetings as required per department comply with the company’s rules and procedures along with any reasonable requests as assigned by management during a shift Must Pass Exams Food and Beverage All issued training testing throughout employment Requirements & Minimum Qualifications Current food handlers and alcohol certification maintained through employment Minimum of 2 years’ experience preferably within a high-volume environment Available to work various shift times and days, including weekends and holidays Able to stand and/or walk for long periods of time Ability to lift over 50+ lbs. if necessary Authorized to legally work in the US Equal Opportunity Statement Flight Club is proud to be an equal opportunity employer. It is our policy to provide equal employment opportunities to all qualified applicants and employees without regard to their actual or perceived race, color, religion, sex, sexual orientation, marital or civil union status, age, national origin, disability, pregnancy, childbirth or related medical condition, citizenship, veteran status, genetic information, gender, gender identity or expression, or any other basis prohibited by law. #J-18808-Ljbffr