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Healthcare Call Center Representative

2 months ago

Melville, United States TEKsystems Full time

Description:

Set appointments via inbound/outbound calls from our Call Center. Heavy Call Volume at times

Update patient demographics and pre-register in EPIC, training will be provided

Capture, enter and report data accurately to management

Ensure services are provided in a timely manner

Ensure key performance indicators are met

Report discrepancies and identify areas of improvement to supervisors

Work on special projects and assignments as needed

Skills:

Customer service, Customer service call center, Call center, Customer support, Customer service team, EPIC systems, medical scheduling, patient registration, insurance, patient access, insurance eligibility, electronic health record

This position is fully on-site and depending on experience offers a pay range of $20-$21/hr

Shift: M-F 9am-5pm with a 30 minute lunch

Additional Skills & Qualifications:

Excellent computer and typing skills required

High School degree or equivalent required

Must demonstrate good oral, listening and written communication skills

Ability to multi –task i.e. Manage telephone and computer simultaneously

Ability to work independently or with little supervision

Ability to provide high level of customer service and satisfaction

High attention to detail and excellent organizational skills

Above average ability to analyze, assess and problem solve the needs of the caller

Ability to learn and apply new information/concept in area of responsibility

Must be a team player

Experience Level:

Expert Level

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.