Night Auditor

2 months ago

Petoskey, United States Hotel Investment Services Full time
Night Auditor Job Description

The Night Auditor assists our guests with their overnight requests and balances accounts from the day shift. Night Auditor responsibilities include checking in guests, handling their requests and taking reservations. The Night Auditor also reconciles all accounts and processes the day's financial activities. Ultimately, you will provide excellent customer service to guests and keep the front desk and accounting operations running smoothly.

Responsibilities
  • Perform after-hours and early morning check-in and check-out tasks
  • Manage online and phone reservations, upselling additional facilities and services when appropriate
  • Inform customers about payment methods and verify their credit card data
  • Register guests, collecting necessary information, such as contact details and exact dates of their stay
  • Welcome guests upon their arrival and assign rooms
  • Respond to guests' complaints in a timely and professional manner
  • Ensure customer satisfaction by scheduling wake-up-calls and providing guests services where needed
  • Coordinate with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
  • Confirm group reservations and arrange personalized services for VIP customers and event attendees
  • Provide information about our hotel, such as available rooms, rates and amenities
  • Maintain updated records of bookings and payments
  • Audit daily and nightly reports
  • Balance the cash drawer and log receipts
  • Investigate and resolve out-of-balance accounts
  • Keep accurate financial records and ledgers
  • Ensure the overnight safety and security of the hotel
  • Prepare for the next business day, including restocking supplies, and other duties as assigned
Skills
  • Work experience as a Night Auditor, Front Desk Agent, Receptionist or similar role
  • Experience with hotel reservation software, such as Infor or RoomKeyPMS preferred
  • Understanding of how travel planning websites such as Booking.com and TripAdvisor operate
  • Strong customer service and problem-solving skills
  • Knowledge of safety and security procedures
  • Excellent communication and organizational skills
  • Availability to work overnight
Benefits (Full time employees only)
  • Medical, dental, vision, life and short-term disability insurance
  • 401k with match
  • Dining and lodging discounts
  • Paid Time Off
  • Holiday Pay

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