Practice Support Analyst
4 weeks ago
Practice Support Analyst - Application Support, Remote In this role, you will provide technical assistance to the Aledade App users (internal and external users). You will serve as the frontline assistance via chat, by triaging new tickets, and troubleshooting known issues with predefined steps. Primary Duties Assist users via chat to solve technical problems with predefined steps. Triage incomplete tickets. Perform troubleshooting technical issues received via tickets with predefined steps as set forth for the analyst support group. Execute sub-tasks of projects that are a part of the Practice Success workstream while receiving supervision from a senior member of the team. Minimum Qualifications Minimum of two year's experience in troubleshooting Application issues in healthcare settings. Demonstrate basic competency in HL7 SIU and/or ADT, HIPAA X12 837, and CCDA. Demonstrate ability in navigating AWS S3 folders. Demonstrate basic analytical thinking, problem solving, and customer service skills. Demonstrate characteristics of a team player. Demonstrate ability to accept constructive feedback and adapt to a change that lead to positive self-improvements. Associate Degree. Preferred Knowledge, Skills, and Abilities Ability to read/write simple SQL statements or run SQL statements written by other team members. Physical Requirements Sitting for prolonged periods of time. Extensive use of computers and keyboard. Occasional walking and lifting may be required. Aledade, a public benefit corporation, exists to empower the most transformational part of our health care landscape - independent primary care. At Aledade, you will be part of a creative culture that is driven by a passion for tackling complex issues with respect, open-mindedness and a desire to learn. In addition to time off to support work-life balance and enjoyment, we offer the following comprehensive benefits package designed for the overall well-being of our team members: Flexible work schedules and the ability to work remotely are available for many roles. Health, dental and vision insurance paid up to 80% for employees, dependents and domestic partners. Robust time-off plan (21 days of PTO in your first year). Two paid volunteer days and 11 paid holidays. 12 weeks paid parental leave for all new parents. Six weeks paid sabbatical after six years of service. Educational Assistant Program and Clinical Employee Reimbursement Program. 401(k) with up to 4% match. Stock options. And much more
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Practice Support Analyst
4 weeks ago
Rochester, United States Aledade, Inc. Full timePractice Support Analyst - Application Support, Remote In this role, you will provide technical assistance to the Aledade App users (internal and external users). You will serve as the frontline assistance via chat, by triaging new tickets, and troubleshooting known issues with predefined steps. Primary Duties Assist users via chat to solve technical...
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Epic Aura Support Analyst
2 weeks ago
Rochester, NY, United States GeneDx Full timeEpic Aura Support Analyst Provides Level 1 support for Epic-integrated interfaces and associated workflows, serving as the first point of contact for client issues and inquiries. This role is responsible for monitoring, triaging, and coordinating the resolution of interface-related tickets to ensure consistent, timely communication and continuity for both...
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Epic Aura Support Analyst
2 weeks ago
Rochester, NY, United States GeneDx Full timeEpic Aura Support Analyst Provides Level 1 support for Epic-integrated interfaces and associated workflows, serving as the first point of contact for client issues and inquiries. This role is responsible for monitoring, triaging, and coordinating the resolution of interface-related tickets to ensure consistent, timely communication and continuity for both...
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Security Support Analyst
2 weeks ago
Rochester, NY, United States Sentinel Benefits Full timePosition Overview Join our team as a Security Support Analyst, where you will play a vital role in supporting, administering, and troubleshooting security-related customer issues across diverse technologies. Your expertise will help us ensure robust security measures are in place to protect our client systems, networks, and data. This full-time position is...
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Security Support Analyst
7 days ago
Rochester, NY, United States Sentinel Benefits Full timePosition Overview Join our team as a Security Support Analyst, where you will play a vital role in supporting, administering, and troubleshooting security-related customer issues across diverse technologies. Your expertise will help us ensure robust security measures are in place to protect our client systems, networks, and data. This full-time position is...
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Application Support Analyst
2 weeks ago
Rochester, NY, United States Banyan Software Full timeBanyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...
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Application Support Analyst
7 days ago
Rochester, NY, United States Banyan Software Full timeBanyan Software provides the best permanent home for successful enterprise software companies, their employees, and customers. We are on a mission to acquire, build and grow great enterprise software businesses all over the world that have dominant positions in niche vertical markets. In recent years, Banyan was named the #1 fastest-growing private software...
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Business Analyst
3 days ago
Rochester, New York, United States Mayo Career Site US Full timeThe Business Analyst provides analytical and operational support to advance the Department of Surgery's data-driven decision-making and improve clinical and operational performance. This role bridges clinical, operational, and technical perspectives to deliver high-quality analytics products, dashboards, and process improvements that align with departmental...
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Rochester, United States Diverse Lynx Full timeAs400/Rx Claim Production Support Analyst Job Description/Responsibilities/Years of Experience: 6+ years of experience in AS400 + Synon + Rx Claim Strong Synon coding skills Experience in Rx CLAIM PBM application (Adjudication) is strongly preferred. Must have real work experience in the healthcare domain. Should be able to...
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Business Analyst
21 hours ago
Rochester, United States Wellington Steele and Associates Full timeBusiness Analyst Salary range (depending on experience): $70k-$140k Position Summary As a Business Analyst, you will define requirements and manage waterfall/agile frameworks to facilitate complex business needs in accordance with software development life cycle (SDLC) guidelines. Independently execute large projects and lead other analysts in completing...
