Arthrex | Field Service Technician II
4 weeks ago
Arthrex Benefits
Medical, Dental and Vision Insurance
Company-Provided Life Insurance
Voluntary Life Insurance
Flexible Spending Account (FSA)
Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
Matching 401(k) Retirement Plan
Annual Bonus
Wellness Incentive Program
Free, Onsite Medical Clinics
Free Lunch
Tuition Reimbursement Program
Trip of a Lifetime
Paid Parental Leave
Paid Time Off
Volunteer PTO
Employee Assistance Provider (EAP)
Please note, most benefits are for regular, full time employees.
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other status protected by law.
Arthrex Inc. is hiring a Field Service Technician II (Remote – Central Region) to complete on-site troubleshooting, installation, validation, maintenance, and service repair needs on designated equipment and under minimal supervision. Join our talented team at a global medical device company focused on Helping Surgeons Treat Their Patients Better™.
Work as a member of local team to provide efficient on-site and remote service to all accounts within the assigned area (includes delegating tasks and performing administrative duties) Effectively communicate and partner with teammates and colleagues Maintain regular, frequent communication with customers to ensure resolution and proper follow-up, leading to customer satisfaction. Partner with the customer and recommend value-added services that will help the customer run their business more efficiently. Keep up to date on administrative responsibilities such as maintaining customer and Arthrex service records, ordering repair parts, and returning defective parts. Escalate at risk customers to the appropriate Arthrex team in a timely manner, and work closely with internal partners and the customer to define and implement corrective action plans. Focus on customer needs and satisfaction, while building on and enhancing the relationship with the customer to ultimately strengthen business partnerships. Collaborate with Arthrex team to develop and deliver technical training to Technical Support team members. Collaborate with Arthrex Implementation team to support software implementations at customer sites. Up to 80% travel required.Education and Experience:
- High School Diploma or equivalent required
- Bachelor's degree in technical field preferred
- 3 years of relevant experience required, medical device experience preferred
- Experience interfacing with both internal team members and external customers as part of a solution-based service process
- Experience diagnosing and repairing mechanical, electromechanical, and/or electronic equipment.
Knowledge and Skill Requirements/Specialized Courses and/or Training:
- Strong time management and organization skills and ability to juggle multiple responsibilities.
- Must have and maintain a valid Driver’s License
Machine, Tools, and/or Equipment Skills: PC’s, Microsoft Office Suite
Reasoning Ability: Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.
Language and Communication Skills: Ability to comprehend and apply language skills to the degree required to perform the job based upon the job requirements listed above. Ability to write and record data and information as required by procedures.
Arthrex 2024 Benefits
- Medical, Dental and Vision Insurance
- Company-Provided Life Insurance
- Voluntary Life Insurance
- Flexible Spending Account (FSA)
- Supplemental Insurance Plans (Accident, Cancer, Hospital, Critical Illness)
- Matching 401(k) Retirement Plan
- Annual Bonus
- Wellness Incentive Program
- Free Onsite Medical Clinics
- Free Onsite Lunch
- Tuition Reimbursement Program
- Trip of a Lifetime
- Paid Parental Leave
- Paid Time Off
- Volunteer PTO
- Employee Assistance Provider (EAP)
All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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