Club Director

Live Your Passion. Add Your Magic.

At Montage International, we are doing something different, something exciting and it takes passionate people to bring our vision to life. We have built a culture that leads with the important notion we live by every day; do what you love. If this resonates with you, we look forward to receiving your application.

We welcome applicants with disabilities and provide reasonable accommodations as needed to our applicants. Please discuss with our hiring managers during our selection processes.

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Club Director

SUMMARY

The Club Director will provide complete oversight of the Club and the responsibilities within the club including but not limited to: Member communications, Member event Programming, Member reservation logistics, Club Marketing, Club app and member platform, New Member acquisitions, adherence to rules and regulations, contract management, Member Service standards and Club-wide Housekeeping.

ESSENTIAL FUNCTIONS

• Responsible for hiring, training, and managing assigned Associates for the highest level of service.
• regarding recruiting, staffing, performance reviews, terminating associates, etc.
• Oversee the budget For The Natirar Club to ensure that costs are maintained within budgetary guidelines.
• Oversee the day-to-day operation of the Club.
• Oversee the day-to-day operation of Member Service standards.
• Development and coordination of all written communication for Members; weekly, monthly, and annually, including seasonal member club event calendar.
• Management of club marketing and programming.
• Inventory management including; ongoing preventative maintenance, owner billing and inventory logistics.
• Management and overall development of club app and member platform.
• Coordinate onsite Front Desk/concierge services club attendants, pool attendants and club staff including training, leading, coaching, and inspiring Front Desk/Concierge team of Associates.
• Cultivate and uphold integral relationships with members based on trust and extensive knowledge of their individual backgrounds, preferences, and desires.
• Full and unrestricted member sales support including; providing VIP services for perspective members, being the liaison between Membership Director Sales efforts and all Club Operations departments, Management and maintenance of all member areas, and engaging perspective members with full knowledge of member rules and processes.
• Draft, develop and manage annual Club budget and marketing plan processes.
• Act as liaison between Membership Sales, the Club, and members to ensure seamless communication related to member handover protocols.
• Work closely with Pendry leaders to ensure Natirar Club is a significant selling point
• Support of the Club Vision, Mission and Values; including effective leadership, excellent customer service skills, and supervision of overall Membership Services integrity and standards.
• Requirements are representative of minimum levels of knowledge, skills and/or abilities. To perform this job successfully, the incumbent will possess the abilities or aptitudes to perform each duty proficiently.
• Staff discipline including coaching, oral warnings, written warnings, suspension, and termination, and all appropriate documentation.
• Maintain regular communication with Human Resources
• Perform other duties as required

QUALIFICATIONS

• Bachelor's Degree preferred.
• High School Diploma or equivalent, and at least five years' experience in a luxury hotel or club environment.
• Excellent communication and organizational skills.
• Excellent computer skills using Microsoft Office (Word, Excel, PowerPoint, Publisher, Outlook).
• Exceptional team leadership skills
• Valid driver's license
• Must be detail oriented and organized with ability to multi-task
• High degree of language and writing aptitude
• Flexibility of hours and willingness to work more than 40 hours per week, including holidays and weekends on a regular basis.
• Able to recruit, lead and motivate people.
• Club or hospitality management experience
• Exceptional interpersonal skills and ability to communicate and relate to people from diverse backgrounds and cultures, including Associates, vendors, applicants, and members/guests.
• Self-starter; able to carry out diverse duties with minimal supervision.
• Enjoys thinking of new ideas; is creative and resourceful.
• Must be highly professional and able to respect confidentiality.
• Knowledge of hotel, resort and/or club operations.

PHYSICAL DEMANDS

Most work tasks are performed indoors. Position requires walking, standing, and giving direction most of the working day; must be able to stand and exert well-paced mobility for up to 4 hours in length. Must be able to bend, stoop, squat and stretch to fulfill cleaning tasks. Must be able to lift up to 15 lbs. on a regular and continuing basis. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening and hearing ability and visual acuity. Talking and hearing occur continuously in the process of communicating with guests, supervisors and subordinates.

In the United States we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.

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