Customer Supply Analyst

1 week ago

Mukwonago, United States AptarGroup Full time
WHO ARE WE?

At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world.

Every day, Aptar creates "a-ha moments" for its customers and their consumers and patients by continually bringing innovations to market that convert non-dispensing packaging into breakthrough product-dispensing systems, including those that give people more effective ways to put on their favorite fragrance, kids the opportunity to pour ketchup without making a mess and patients connected technologies that help them more easily adhere to treatment.

We have manufacturing facilities in North America, Europe, Asia and South America and over 13,000 dedicated employees in 18 different countries.

YOU SHOULD WORK HERE BECAUSE WE
• Attract and develop high performing people.
• Promote a diverse and inclusive work environment.
• Allow for failure by allowing people to make mistakes through an open and trusting environment.
• Invest in the development of employees through local, regional and global career opportunities.
• Contribute to the communities where we reside.

WHAT'S NEW WITH APTAR

We have an exciting position open in Mukwonago, WI: Customer Supply Analyst (Hybrid between onsite in Mukwonago and remote)

Provides customer service to B2B customers in order to increase client satisfaction and portfolio growth. The position is responsible for the management and coordination of all aspects of assigned accounts including, but not limited to, new projects, order process, inventory levels and reporting. The Customer Supply Analyst works closely with the Customer, Sales, Management, and Internal Personnel to ensure a high level of performance and customer satisfaction and is expected to make recommendations and implement process improvements.

  • Develop knowledge of customer's buying patterns and work with customer to understand the cause when there are variances o the trend. Share this insight with the business to better plan resources and improve service.
  • This position owns the order management process for assigned accounts. This includes assuring accurate order detail and pricing, timely order confirmations, as well as providing status updates to the Customer. Prepare correspondence and fulfill customer needs to ensure customer satisfaction.
  • Coordinate with the Quality Engineering team to resolve customer complaints. Using A3 problem-solving techniques, identify root cause and corrective actions as needed.
  • Identify and recommend alternative product line solutions for existing and potential customers. Engage internal resources when needed, such as marketing or planning.
  • Participate in cost savings recommendations and CVM (customer value management) analysis.
  • Build collaborative relationships with assigned customers and foster continued growth.
  • Responsible to resolve customer inquiries with a sense of urgency. Coordinates internal resources to assist in problem resolution. Escalates visibility within the organization when needed.
  • Seeks opportunities to improve service. This may include areas such as order management, and forecast methods. Coordinate with internal resources to propose solutions and to implement.
  • Represents the voice of the customer within our business.
  • Measure and communicate Aptar performance. In cases where the customer provides a scorecard, actively work to reconcile and resolve discrepancies.
  • Enhance customer relationship through in-person interactions.
  • Prepare and present information about key accounts at internal business reviews.
  • Support internal initiatives such as alternate resin, material changes, pallet changes and various projects.
  • Partner with Account Managers on customer activities, sharing insight gained through service.
  • Supports customer product launches. Activities may include gathering specification details, coordinating color match and sampling.
  • Work together with Finance to resolve invoice discrepancies when needed.
  • Maintain accurate system data to support service levels.
  • Serves as backup within the department as needed.
  • All other duties as assigned.
WHAT YOU WILL BRING ON THE JOURNEY

Education:
  • Bachelor's Degree in a business-related field such as Business Management, Communications, Finance, Operations, or Supply Chain Management.
Experiences:
    • 3-5 years in Customer Service Must possess experience working with SAP
Skills:
    • Knowledge of SAP or other ERP systems.
    • Proficiency in Microsoft Office Products (Word, Outlook, Excel Intermediate level and PowerPoint).
    • Must be detail-oriented, a team player and proficient in both verbal and written communication.


WHAT WE OFFER
• An exciting, diverse and value based working environment.
• Award-winning corporate university offering personal development and training opportunities.
• Competitive base salary and performance-based bonus plan.
• Contribute to the communities where we reside.
• An outstanding benefits package, which includes 401(k), vacation, medical, dental, vision, maternity/paternity leave, life insurance for you and optional for your dependents, LTD, STD, flex spending, pet care, auto & home, critical illness, and a wellness program.

BE YOU. BE APTAR.

Aptar is an equal opportunity employer. We believe that a diverse workforce is key to our success. We welcome applications from all members of society irrespective of age, sex, disability, sexual orientation, race, religion or belief.

  • Customer Supply Analyst

    3 weeks ago

    Mukwonago, United States AptarGroup Full time

    WHO ARE WE? At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world. Every day, Aptar creates "a-ha moments" for its customers and their consumers and patients by...

  • Customer Supply Analyst

    3 weeks ago

    Mukwonago, Wisconsin, United States AptarGroup Full time

    About the RoleWe are seeking a highly skilled Customer Supply Analyst to join our team at AptarGroup. As a key member of our customer service team, you will be responsible for providing exceptional service to our B2B customers, increasing client satisfaction and portfolio growth. Your primary focus will be on managing and coordinating all aspects of assigned...

  • Customer Supply Chain Coordinator

    2 weeks ago

    Mukwonago, Wisconsin, United States AptarGroup Full time

    About the Role:AptarGroup is seeking a skilled Customer Supply Chain Coordinator to join our team. As a key member of our supply chain team, you will be responsible for managing and coordinating all aspects of assigned accounts, including new projects, order process, inventory levels, and reporting.Key Responsibilities:Provide customer service to B2B...

  • Maintenance Associate Overnight Position

    2 weeks ago

    Mukwonago, Wisconsin, United States Walmart Full time

    Job Summary:As a Janitorial Associate with Walmart, you will play a vital role in ensuring our stores provide a clean and safe environment for our customers. You will be responsible for maintaining the cleanliness of the store, from the parking lot to the restrooms and receiving area. This includes sweeping, mopping, and cleaning surfaces, as well as...

  • Delivery Associate

    3 weeks ago

    Mukwonago, Wisconsin, United States Domino's Franchise Full time

    About the RoleWe are seeking a skilled Delivery Driver to join our team at Domino's Franchise. As a key member of our store team, you will be responsible for delivering pizzas and providing exceptional customer service to our valued customers.Key ResponsibilitiesOperate all equipment safely and efficientlyStock ingredients and supplies in a timely...

  • E-Bike Division Manager

    3 weeks ago

    Mukwonago, Wisconsin, United States FUELL INC Full time

    E-Bike Division ManagerJoin FUELL INC as an E-Bike Division Manager and take on the challenge of leading the e-bike division team. As a key member of our operations team, you will be responsible for managing and overseeing the e-bike division personnel, from design to delivery. Your expertise in product development and operations will be crucial in ensuring...

  • Restaurant Shift Manager

    2 weeks ago

    Mukwonago, Wisconsin, United States ARBY'S - 8639 Full time

    Job Summary:As a Shift Manager at ARBY'S - 8639, you will be responsible for overseeing the daily operations of our restaurant, ensuring that our customers receive exceptional service and that our team members are equipped to provide it. This role requires strong leadership skills, attention to detail, and the ability to multitask in a fast-paced...

  • Pharmacy Technician Assistant

    2 months ago

    Mukwonago, Wisconsin, United States Walmart Full time

    Job SummaryWe are seeking a highly skilled Pharmacy Technician in Training to join our team at Walmart Supercenter #1571. As a Pharmacy Technician, you will play a vital role in ensuring the accuracy and efficiency of our pharmacy operations.Key ResponsibilitiesProcess prescriptions and maintain accurate recordsProvide exceptional customer service and...

  • Assistant General Manager

    4 weeks ago

    Mukwonago, Wisconsin, United States Culver's Full time

    About Culver'sCulver's is a family-owned restaurant chain that has been serving high-quality food since 1984. Our mission is to provide exceptional customer service and delicious food to our guests.Job DescriptionWe are seeking an experienced Assistant General Manager to join our team. As an AGM, you will be responsible for assisting the General Manager in...

  • Sales Intern

    1 month ago

    Mukwonago, United States Aptar Full time

    WHO ARE WE? At Aptar, we use insights, design, engineering and science to create innovative packaging technologies that build brand value for our customers, and, in turn, make a meaningful difference in the lives, looks, health and homes of people around the world. Every day, Aptar creates “a-ha moments” for its customers and their consumers and...

  • District Merchandising Supervisor

    4 weeks ago

    Mukwonago, WI, United States Tractor Supply Company Full time

    Overall Job SummaryThis position is responsible for managing all operational and team member aspects of a traveling 7-person district Field Activity Support Team (FAST) whose duties include executing planograms and physical inventories, as well as providing support for merchandise and fixture assembly, and the maintenance of all signage.  Primary duties...

  • Housekeeper Hospital

    7 days ago

    Mukwonago, United States ProHealth Care Full time

    JOB REQUIREMENTS: We Are Hiring: Housekeeper - Mukwonago Hospital - (Full Time) - PM/ Nights - 6:30pm - 3am Begin your story at ProHealth Care in Environmental Services. Enjoy ourvideo seriesfeaturing our own employees sharing why they choose ProHealth Care and what they enjoy about working here. Compensation: From \$18.00/hr (increases with experience) +...

  • Housekeeper Hospital

    7 days ago

    Mukwonago, United States ProHealth Care Full time

    JOB REQUIREMENTS: We Are Hiring: Housekeeper - Mukwonago Hospital - (Full Time) - PM/ Nights - 6:30pm - 3am Begin your story at ProHealth Care in Environmental Services. Enjoy ourvideo seriesfeaturing our own employees sharing why they choose ProHealth Care and what they enjoy about working here. Compensation: From \$18.00/hr (increases with experience) +...