Lending Market Leader

1 week ago

Walnut Creek, United States Bank of America Full time

Lending Market Leader – Walnut Creek, CA At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection. We do this by driving Responsible Growth and delivering for our clients, teammates, communities and shareholders every day. This job is responsible for managing a team of financial-center based specialists and driving enterprise initiatives and strategies focused on customer experience and relationships, digital capabilities, and operational excellence. Responsibilities Oversee and hold specialists accountable for deepening client relationships by following established client relationship care processes, building partnerships across the organization, and adhering to regulatory, securities and supervision laws, policies, and procedures. Prepare and participate in management and team routines, conduct market visits, and ensure specialists deepen their customer relationships by following established relationship care processes and regulatory procedures. Develop and execute enterprise and customer-driven market strategies to drive operational excellence, enhance the customer experience and relationships, and promote digital capabilities. Demonstrate a commitment to professional ethics and incorporate relevant regulatory due diligence, focusing on responsible growth and adhering with the risk tolerance framework. Build partnerships across the bank, integrate and drive strategic management activities, and develop specialists to deliver a client relationship oriented culture. Managerial Responsibilities Opportunity & Inclusion Champion: Model an inclusive environment for employees and clients, aligned to company Great Place to Work goals. Manager of Process & Data: Demonstrate deep process knowledge, operational excellence and innovation through a focus on simplicity, data-based decision making, and continuous improvement. Enterprise Advocate & Communicator: Communicate enterprise decisions, purpose, and results, and connect to team strategy, priorities and contributions. Risk Manager: Ensure proper risk discipline, controls and culture are in place to identify, elevate and debate issues. People Manager & Coach: Provide inspection, coaching and feedback to motivate, differentiate and improve performance. Financial Steward: Actively manage expenses and budgets in alignment with objectives, making sound financial decisions. Enterprise Talent Leader: Assess talent and build bench strength for roles across the organization. Driver of Business Outcomes: Deliver results by effectively prioritizing, inspecting and appropriately delegating team work. Skills Coaching Customer and Client Focus Result Orientation Risk Management Sales Performance Management Business Acumen Decision Making Hiring and OnboardingInclusive Leadership Issue Management Adaptability Collaboration Drives Engagement Relationship Building Talent Development Requirements Minimum Education Requirement: High School Diploma / GED / Secondary School or equivalent. Position is subject to SAFE Act registration requirements. Employees engaged in residential loan mortgage originations must register with the federal registry system and remain in good standing. Failure to maintain SAFE Act registration may result in disciplinary action up to and including termination. Shift: 1st shift (United States of America). Hours per Week: 40. #J-18808-Ljbffr

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