Donor Services Associate

2 months ago

Madison, United States InterVarsity Christian Fellowship Full time
Donor Services Associate

Work Location:
Madison, WI - National Office

Schedule:
Part time

To advance the purpose of InterVarsity, this position will work on a highly interdependent team environment to administer prompt and accurate processing of donations; providing first-class customer service to our donors and staff.

This is an on-call seasonal position that averages 16-20 hours per week when needed, which includes calendar year-end, fiscal year-end, and fill-in for vacations and leaves.

MAJOR RESPONSIBILITIES

Provide support for Donation Services:

Donation Processes:
  • Open and review mail received; verify correspondence contains the necessary information
  • Prepare and scan checks for deposit
  • Perform data entry of donations into the database
  • Work closely with team members to meet established receipting standards
  • Help with gifts that require additional/special handling
  • Assist team members with their opening/keying tasks as needed
  • Prepare batches for filing
  • Handle donor interactions and processing of wires, IRA, matching gifts, United Way funds, Canadian donations, IFES transfers, IVP Royalties, Board and Volunteer receipts, and foreign funds
  • Process stock and property gifts
  • Prepare corrections (fixes) to donations already processed
  • Maintain portal access (PTRs) for all staff/accounts
  • Print and distribute receipts to donors and various teams
  • Handle all receipts that need additional attention (Specials)
  • Handle donor communication regarding incomplete checks
  • Ensure accurate maintenance of donor names and addresses within the data base
  • Prepare and mail packets for new donors
  • Assist with month-end / year-end processes
  • Keep supplies up-to-date for team
  • Other duties as assigned

Customer Service
  • Provide first-class customer service to our donors and staff
  • Handle all calls to InterVarsity's toll-free line
  • Respond promptly to customer inquiries via email in a courteous and timely manner
  • Complete research to respond to donor questions

QUALIFICATIONS/KNOWLEDGE/SKILLS/ABILITIES
  • 3 years' experience with calculator, data entry, and clerical work
  • Accounting/bookkeeping experience desirable
  • Familiarity with handling financial information
  • Strong customer service skills
  • Comfortable working with web-based systems/tools
  • Annually affirm InterVarsity's Statement of Faith
  • Ability to work in a "team" environment; helping/relying on others, putting others' needs before own needs
  • Ability to cross-train with team members
  • Excellent organizational skills
  • Extra-ordinary attention to detail
  • Moderate knowledge of Excel and Microsoft Word (mail merge)
  • High degree of office administrative skill
  • High reasoning and critical thinking ability, which includes defining problems, drawing valid conclusions
  • Ability to prioritize and manage multiple priorities at a time
  • Ability to be resourceful with limited standard processes
  • Ability to take charge of tasks and work independently at various times
  • Ability to work under the pressure of deadlines
  • Ability to follow written procedures
  • Ability to maintain donor/staff information confidentiality.

Pay Range: $14.55 - $19.40 per hour

Benefits:

We offer a competitive benefits package, including health care and retirement savings with a match. Eligibility is based on employee type and hours worked. Benefits include the following:
  • 403(b) Retirement Savings Plan
  • 403(b) matching contributions
  • Dental insurance
  • Employee assistance program
  • Employee discounts
  • Flexible work schedule
  • Flexible spending accounts
  • Health insurance
  • Health savings account
  • Life insurance
  • Paid time off
  • Parental leave
  • Professional development assistance
  • Vision insurance

Equal Employment Opportunity:

InterVarsity Christian Fellowship/USA is both an equal opportunity employer and a faith-based religious organization. We conduct hiring without regard to race, color, ancestry, national origin, citizenship, age, sex, marital status, parental status, membership in any labor organization, political ideology, or disability of an otherwise qualified individual. The status of InterVarsity Christian Fellowship/USA as an equal opportunity employer does not prevent the organization from hiring staff based on their religious beliefs so that all staff share the same religious commitment. Pursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e 1(a)) InterVarsity Christian Fellowship/USA has the right to, and does, hire only candidates who agree with InterVarsity's Statement of Agreement: Purpose and Doctrinal Basis because InterVarsity believes that each and every staff plays a vital role in advancing InterVarsity's mission and purposes.

  • Donor Services Associate

    1 week ago

    Madison, United States InterVarsity Press Full time

    Thank you for your interest in working for InterVarsity! By using this site, including creating an account and/or submitting an application, you agree to InterVarsity's Privacy Policy and Terms of Use.If you are a current InterVarsity employee or Provisional Appointee, do not create an account or apply to a job here. Please log into Workday directly and...

  • Donor Screening Coordinator

    2 weeks ago

    Madison, Wisconsin, United States Biolife Plasma Services Full time

    **Job Summary:**We are seeking a highly skilled Donor Screening Coordinator to join our team at BioLife Plasma Services in Madison, WI. As a Donor Screening Coordinator, you will play a critical role in ensuring the safety and well-being of our donors, while providing exceptional customer service and support.Your key responsibilities will include:Greeting...

  • Plasma Donor Screener

    4 weeks ago

    Madison, Wisconsin, United States Biolife Plasma Services Full time

    **About the Role:**">We are seeking a skilled Plasma Donor Screener to join our team at BioLife Plasma Services in Madison, WI.As a Plasma Donor Screener, you will be responsible for greeting and focusing on our donors, ensuring their safety and well-being throughout the donation process. You will also screen new and repeat donors, take and record donor...

  • Donor Screener and Phlebotomist

    2 weeks ago

    Madison, Wisconsin, United States Biolife Plasma Services Full time

    Job SummaryWe are seeking a skilled and compassionate Donor Screener and Phlebotomist to join our team at Biolife Plasma Services in Madison, WI.In this role, you will be responsible for screening new and repeat donors, taking and recording donor vital signs, and maintaining accurate records. You will also collect plasma from donors and perform other related...

  • Plasma Donor Screener

    2 weeks ago

    Madison, Wisconsin, United States Biolife Plasma Services Full time

    About UsBioLife Plasma Services is a leading provider of plasma-based therapies, committed to delivering high-quality products and exceptional customer service.Our Mission:To provide life-changing medicines that improve patient outcomes, while fostering a culture of innovation, teamwork, and excellence.Why Join Our Team?As a Customer Service Representative...

  • Donor Center Phlebotomist

    1 week ago

    Madison, United States The American National Red Cross Full time

    Donor Center PhlebotomistApply locations Madison, WI time type Full time posted on Posted 3 Days Ago job requisition id RC77979Join us—Where your Career is a Force for Good!Job Description:We provide Paid-Training – no prior medical experience required! Phlebotomy experience preferred.Why Choose Us?As one of the nation’s premier humanitarian...

  • Medical Donor Coordinator

    4 weeks ago

    Madison, Wisconsin, United States UW Health Full time

    Job Title: Medical Donor CoordinatorLocation: Madison, WIEstimated Salary: $75,000 - $100,000 per yearJob Description:The Medical Donor Coordinator plays a critical role in the organ procurement process, working closely with critical care teams to manage donor patients and optimize organ utilization.Responsibilities:Critical Care Donor Management:...

  • Medical Donor Engagement Specialist

    3 weeks ago

    Madison, Wisconsin, United States American Red Cross Full time

    OverviewThe American Red Cross is a humanitarian organization that provides emergency assistance, disaster relief, and blood donation services. As a Blood Collection Staff member, you will play a vital role in supporting the lifesaving mission of the organization.SalaryWe offer a competitive salary starting at $20.32 per hour for entry-level positions, with...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Biolife Plasma Services Full time

    Job OverviewWe are seeking a highly motivated and detail-oriented Customer Service Representative to join our team at Biolife Plasma Services in Madison, WI.In this role, you will be responsible for answering phones, greeting donors, and ensuring the safety of donors and staff. You will also screen new and repeat donors, take and record donor vital signs,...

  • Customer Service Representative

    2 weeks ago

    Madison, Wisconsin, United States Biolife Plasma Services Full time

    Job DescriptionWe are seeking a highly motivated and compassionate Customer Service Representative to join our team at BioLife Plasma Services in Madison, WI.About the Role:The ideal candidate will have excellent communication and interpersonal skills, with the ability to work effectively in a fast-paced environment. As a Customer Service Representative, you...

  • Medical Customer Service

    7 months ago

    Madison, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Organ Donor Management and Placement Expert

    4 days ago

    Madison, Wisconsin, United States UW Health Full time

    **Job Overview**We are looking for a seasoned professional to fill the role of Organ Procurement Coordinator. The successful candidate will have a Bachelor's Degree in a healthcare-related field and 6 months of clinical experience in surgical, critical care, emergency services, or O.R. expertise.This position requires strong organizational and communication...

  • Critical Care Donor Manager

    5 days ago

    Madison, Wisconsin, United States University of Wisconsin Hospitals and Clinics Authority Full time

    Job Description:We are seeking a highly skilled and compassionate individual to join our team as a Critical Care Donor Manager. In this role, you will work closely with healthcare professionals to coordinate organ procurement and donation activities, develop and maintain relationships with hospitals and healthcare providers, and participate in quality...

  • Retail Store Associate

    2 weeks ago

    Madison, United States Goodwill Industries of Middle Tennessee, Inc. Full time

    Job Location Rivergate Job Summary: The Retail Store Associate will provide customer service to donors and customers in daily operations of the store in an effort to reach preset sales goals. Properly prepare donated items for retail sale. Serving customers and donors is a priority. Job Description Essential Functions Sales Keep store well stocked,...

  • Donation Service Coordinator

    1 hour ago

    Madison, Wisconsin, United States Goodwill Industries of South Central Wisconsin Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Donation Attendant to join our team at Goodwill of South Central Wisconsin.As a Donation Attendant, you will play a critical role in maximizing store profitability by providing exceptional donor service, maintaining accurate donation records, and ensuring efficient material handling...

  • Customer Service Representative for Plasma Donations

    4 weeks ago

    Madison, Wisconsin, United States Takeda Pharmaceutical Company Ltd Full time

    Job ResponsibilitiesAs a Customer Service Representative for Plasma Donations, you will report to the Plasma Center Manager and perform as a receptionist engaging with our donors and performing administrative tasks to support plasma center operations. Key responsibilities include answering phones and greeting all visitors to the facility, assisting donors...

  • Medical Screener

    3 months ago

    Madison, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...

  • Maintenance Services Associate

    3 weeks ago

    Madison, Wisconsin, United States Tamarack Trails Community Services Association, Inc. Full time

    Job Summary:As a Maintenance Services Associate with Tamarack Trails Association, you will play a crucial role in maintaining the overall condition and aesthetic appeal of our community's properties. We seek a skilled professional with a strong background in building and grounds maintenance to fill this position.Main Duties and Responsibilities:Ensure the...

  • Medical Customer Service

    2 months ago

    Madison, United States Takeda Pharmaceutical Company Ltd Full time

    By clicking the "Apply" button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takeda's Privacy Notice and Terms of Use. I further attest that all information I submit in my employment application is true to the best of my knowledge. Job...

  • Front Desk Receptionist

    6 months ago

    Madison, United States Biolife Plasma Services Full time

    By clicking the Apply button, I understand that my employment application process with Takeda will commence and that the information I provide in my application will be processed in line with Takedas Privacy Notice and Terms of Use . I further attest that all information I submit in my employment application is true to the best of my knowledge. **Job...