Supervisor, Patient Access

OverviewPosition Summary The Patient Access Supervisor is a supervisory position, which under the direction of the Assistant Director of Patient Access or assigned manager, is responsible for the monitoring, training and appointment auditing process to improve service delivery outcomes. The Patient Access Supervisor is responsible for the successful implementation of policy, ongoing management, and process improvement, integrates, develops policy, and overall success of the patient access functions.ResponsibilitiesAdheres to WPH Performance Standards, Policies and BehaviorsAssists with supervising daily office operations and staffAssists Manager/Administrator in developing and implementing short- and long-term work plans and objectives for clerical functions.Enforce guidelines and best practice workflows for prioritizing work activities, evaluating the effectiveness and modifying workflow as necessary.Ensures that office is staffed appropriately.Assists in hiring, orientation, development, and evaluation of staff.Establishes and maintains an efficient and responsive patient flow system.Oversees and approves office supply inventory, and that offices are opened and closed according to procedures.Support patient experience initiatives as well as interact with patients or others on customer service issues.Initiates and ensures all staff participates as a member of the patient care team, participates in daily huddles and attend regular scheduled practice team meetings.Understands and adheres to the WPH Performance Standards, Policies & BehaviorsEnsures that all staff are trained and evaluated on their knowledge of and adherence to compliance policies and procedures specific to their jobsPerforms all other related duties as assignedEducation & ExperienceHigh School Diploma is required.Bachelor's degree preferred, preferably with coursework in healthcare administration.Minimum three years of administrative experience, including one year of management experience in healthcare. Basic Medical Terminology, Electronic Scheduling and Electronic Medical Record experience required.Core CompetenciesDemonstrates a flexible attitude and ability to respond to a rapidly changing and demanding environment.Exhibits sound management skills and ability to work with physicians, staff, vendors and management team.Exhibits courteous, cooperative and professional attitude at all times.Motivated, enthusiastic, proactive and positive personality.Attention to detail and deadlines necessaryWorks cooperatively as a member of the teamFlexible, organized and able to set prioritiesPhysical/Mental Demands & Work EnvironmentRequires continuous communication with patients, staff and visitors of all educational levels.Requires frequent use of computers and other office equipment. Must be able to rapidly assess and respond to situational needs of patients, staff and visitors.Must be able to adapt to a high stress environment with frequent interruptions.May be exposed to chemicals necessary to perform required tasks. Any hazardous chemicals the employee may be exposed to are listed in the hospital’s SDS (Safety Data Sheet) data base and may be accessed through the hospital’s Intranet site (Employee Tools/SDS Access). A copy of the SDS data base can also be found at each site and at the hospital switchboard.Primary Population ServedAll patient populationsThe responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of White Plains Hospital.Seniority levelMid-Senior levelEmployment typeFull-timeJob functionHealth Care ProviderIndustriesHospitals and Health Care #J-18808-Ljbffr