Collection Recovery Sr Specialist
4 weeks ago
Description At Citizens, we’re more than a bank. As part of our team, you’re made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally, you will help customers through their financial hardship by offering a wide variety of assistance and options. You will thrive in this role through your extensive training and knowledge in some of the most advanced techniques and tools for your specialized area of the collections/recovery business, including AI, to give customers the most realistic and helpful experience possible. You will work with limited supervision and will be responsible for providing support to junior staff members and peers to support their development and performance on your team. You will be a key player in driving improvements for strategic and tactical collection and recovery metrics, possibly performing special projects or initiatives that leverage colleague experience. Most importantly, you’ll feel valued for who you are and supported to achieve what’s important to you, personally and professionally As a successful member of the Repossession & Liquidation Team you will be asked to meet and exceed department service and quality standards, while maintaining consistent levels of communication with external customers and colleagues regarding account information. You will be responsible for (but not limited to) the following: Primary responsibilities include Acts as a subject matter expert (SME) in a specialized area of collections/recovery business. Assists in driving improvements in strategic and tactical collection and recovery metrics, ensuring adherence to applicable policy and procedure. Completes any and all file/system maintenance required in accordance with policy in order to signify an account is currently engaged in a specialized form of collections. Understands, adheres to and abides by any and all laws, regulations, and bank policy regarding specialty collections. Assists junior or less experienced staff members with escalated concerns or perform peer reviews as required by department management. May be expected to perform special projects or initiatives that leverage colleague experience. This will be as directed by management and senior management. Timely arrangements of repossession assignments and quality controls Complete account maintenance, in accordance with our SLAs. Ability to multi-task and work independently in a fast paced work environment Ability to de-escalate situations and maintain professionalism at all times Maintaining compliance with all banking requirements Timely follow-up with appropriate contacts in regards to claims Timely arrangements of post repossession letters, liquidation processes and quality controls Qualifications, Education, Certifications and/or Other Professional Credentials 1+ Year of Customer Service Experience/Collections experience Excellent verbal, written, and problem solving skills Able to prioritize and manage daily workload Ability to work in a team, fast paced, fun environment Computer proficiency and ability to adapt Self-motivated attitude with a desire to succeed Hours & Work Schedule Hours per Week: 40 Work Schedule: Monday-Friday 8am to 4:45pm Some job boards have started using jobseeker-reported data to estimate salary ranges for roles. If you apply and qualify for this role, a recruiter will discuss accurate pay guidance. Equal Employment Opportunity At Citizens we value diversity, equity and inclusion, and treat everyone with respect and professionalism. Employment decisions are based solely on experience, performance, and ability. Citizens, its parent, subsidiaries, and related companies (Citizens) provide equal employment and advancement opportunities to all colleagues and applicants for employment without regard to age, ancestry, color, citizenship, physical or mental disability, perceived disability or history or record of a disability, ethnicity, gender, gender identity or expression (including transgender individuals who are transitioning, have transitioned, or are perceived to be transitioning to the gender with which they identify), genetic information, genetic characteristic, marital or domestic partner status, victim of domestic violence, family status/parenthood, medical condition, military or veteran status, national origin, pregnancy/childbirth/lactation, colleague’s or a dependent’s reproductive health decision making, race, religion, sex, sexual orientation, or any other category protected by federal, state and/or local laws. Equal Employment and Opportunity Employer Citizens is a brand name of Citizens Bank, N.A. and each of its respective affiliates. Why Work for Us At Citizens, you'll find a customer-centric culture built around helping our customers and giving back to our local communities. When you join our team, you are part of a supportive and collaborative workforce, with access to training and tools to accelerate your potential and maximize your career growth 06/10/2024
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Collection Recovery Sr Specialist
1 month ago
Johnston, United States Citizens Financial Group, Inc. Full timeAt Citizens, were more than a bank. As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer Recovery, Specialist, Banking, Healthcare, Collections, Experience
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Collection Recovery Sr Specialist
4 weeks ago
Johnston, United States Citizens Financial Group, Inc. Full timeAt Citizens, were more than a bank. As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer Recovery, Specialist, Banking, Healthcare
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Collection Recovery Sr Specialist
1 week ago
Johnston, United States Citizens Full timeCitizens Bank - Collection Recovery Senior SpecialistJoin the Citizens team and embark on a rewarding career filled with exciting challenges and chances to grow. As the Collection Recovery Senior Specialist, you'll handle various customer inquiries with a focus on providing top-notch solutions. Your role involves assisting customers facing financial...
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collection recovery specialists
4 weeks ago
Johnston, United States Randstad Full timecollection recovery specialists. johnston , rhode island posted may 10, 2024 job details summary $20 - $21.97 per hour temp to perm bachelor degree category business and financial operations occupations referenceAB_4532546 job details Are you interested in advancing your career with one of the oldest and largest Financial Institutions in the...
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Collection Recovery Sr Specialist
4 weeks ago
Johnston, United States Citizens Full timeDescription At Citizens, were more than a bank. As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Sr Specialist
1 month ago
Johnston, United States Citizens Full timeDescription At Citizens, were more than a bank. As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Sr Specialist
4 weeks ago
Johnston, United States Citizens Financial Group, Inc. Full timeDescription At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Specialists
1 month ago
Johnston, United States Randstad USA Full timeAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Johnston location. As a Collection Recovery Specialist you will be responsible for fielding a...
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Collection Recovery Sr Specialist
4 weeks ago
Johnston, United States Citizens Financial Group, Inc. Full timeDescription At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Sr Specialist
2 weeks ago
Johnston, United States Citizens Full timeDescription At Citizens, were more than a bank. As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Sr Specialist
4 weeks ago
Johnston, United States Citizens Financial Group, Inc. Full timeDescription At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Sr Specialist
4 days ago
Johnston, United States Citizens Full timeDescription At Citizens, were more than a bank. As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Sr Specialist
1 day ago
Johnston, United States Citizens Full timeDescription At Citizens, were more than a bank. As part of our team, youre made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Specialists
1 month ago
Johnston, United States Randstad North America, Inc. Full timeAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Joh Specialist, Recovery, Healthcare, Staffing
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Collection Recovery Specialists
4 weeks ago
Johnston, United States Randstad North America, Inc. Full timeAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Joh Specialist, Recovery, Healthcare, Staffing
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Collection Recovery Specialists
2 months ago
Johnston, United States Randstad North America, Inc. Full timeAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Joh Specialist, Recovery, Healthcare, Staffing
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Collection Recovery Specialists
4 weeks ago
Johnston, United States Randstad North America, Inc. Full timeAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring a Collection Recovery Specialists to join their Joh Specialist, Recovery, Healthcare, Staffing
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Collection Recovery Specialists
2 weeks ago
Johnston, United States Randstad North America, Inc. Full timeAre you interested in advancing your career with one of the oldest and largest Financial Institutions in the United States? Our client is a Fortune 500 Financial Services Company and they are hiring Collection Recovery Specialists to join their Johns Specialist, Recovery, Healthcare, Staffing
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Collection Recovery Sr Specialist
2 days ago
Johnston, United States Citizens Financial Group, Inc. Full timeDescription At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
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Collection Recovery Sr Specialist
15 hours ago
Johnston, United States Citizens Financial Group, Inc. Full timeDescription At Citizens, we're more than a bank. As part of our team, you're made ready for a fulfilling career with exciting new challenges and opportunities to stretch yourself. As the Collection Recovery Senior Specialist, you will field a variety of customer calls and display your passion to deliver high quality solutions for our customers. Additionally,...
