Leader – Transformation Management Office

In 50+ years, Gap, Inc. has expanded and diversified. We acquired brands and new customers. And while we moved forward, the rest of the world did, too. That leaves us hungry to do more, to keep evolving and innovating. To do this, we have to stay clear-eyed about our opportunities, and where we need to leapfrog our competition. The Transformation Management Office (TMO) operationally enables key strategic priorities across brands and functions, supporting initiatives that reinvigorate our brands, strengthen our platforms, instill financial and operational rigor and energize our culture. The TMO supports leaders across the organization to:

1. Build product-to-market capabilities to consistently deliver culturally relevant product that resonates with our target customers;
2. Drive topline and margin expansion;
3. Embed continuous improvement into the Gap Inc culture and ways of working;
4. Ensure accountability across delivery of transformation outcomes.

The TMO assists leaders across the organization to build strategic roadmaps, create financial plans, and track/deliver value. The rigor and discipline brought by the TMO is critical to the broader success of the company. Organizationally, the TMO reports to the Chief Supply Chain & Transformation Officer and works directly with leaders across just about every brand and functional area, including Merchandising, Inventory Management, Production, Finance, Product Management, Technology, Marketing, Store Operations, Human Resources and many more. As a part of the TMO, you will partner with these leaders to operationalize initiatives, track progress against roadmaps, and drive capability build and financial impact. The Senior Director, Transformation Management Office will report to the Head of Transformation Management Office.

• Own the end-to-end execution of multiple complex, high-stakes strategic projects or organizational transformations. Responsible for the quality, timeliness and success of projects.
• Navigate large-scale transformations with a focus on long-term impact.
• Drive organizational change, influencing teams to execute on strategic initiatives.
• Act as a bridge between strategic leadership and operational teams to ensure effective implementation of strategic plans.
• Navigate through and adapt to new or difficult situations. Align solutions to strategic objectives, balancing cross-workstream/cross-functional tradeoffs and risks to drive to senior level engagement, decision making and implementation.
• Anticipate problems and cross-workstream/cross-functional dependencies, develop solutions to mitigate. Align solutions to strategic objectives, balancing cross-workstream/cross-functional tradeoffs and risks to drive to senior level engagement, decision making and implementation.
• Present strategic recommendations to C-suite executives, translating complex data into actionable insights. Shape the communication strategy for major organizational initiatives, ensuring clarity and buy-in at all levels. Work closely with other senior leaders to align strategies. Facilitate definition of high-level strategic priorities and ensure alignment across the organization.
• Develop and nurture long-term cross-functional relationships at the senior executive level, positioning TMO as a strategic partner.

• 15+ years work experience, minimum with 3-6 years in a leadership capacity.
• Experience in product to market, retail apparel (merchandising, inventory management, production, product operations).
• Experience in strategy/management consulting, retail/consumer products or similar strategic role preferred, along with leading PMO activities in complex program structures.
• Strong relationship building skills and experience working closely with senior executives and cross-functional partners to influence strategic agendas and operationalize key strategic initiatives.
• Comfort with ambiguity and a dynamic business landscape. Demonstrated ability to manage multiple tasks and projects, to prioritize, and to adapt to a changing environment.
• Willingness to dive deep to understand and manage program details, including speaking to and writing executive presentations and managing projects directly.
• Experience in strategic storytelling and building executive-level presentations and communication.
• Fluency in MSFT suite; PPT, XLS, and Smartsheet; adept at building and project plans and milestones.