Director, Customer Technical Insights

Join to apply for the Director, Customer Technical Insights role at AFB International Essential Duties and Responsibilities include the following. Other duties may be assigned. Develop and implement Customer Technical Insights strategy to ensure alignment with regional business goals. Leverage advanced AI and data analytics tools to gather and analyze customer data, providing deeper insights into customer needs, preferences, and pain points. Build and maintain deep customer partnerships, co-creating products and solutions that drive customer success. Lead the development and execution of a comprehensive customer success program focused on continuous engagement and support. Create and implement a talent development program to attract, develop, and retain top talent within the team. Represent the company with executive presence and credibility in customer and industry forums. Collaborate with global teams to customize strategies based on regional needs and differences. Supervisory Responsibilities Directly supervises up to 4 employees on the Customer Technical Insights team. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, and training employees; planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Qualifications To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience Master’s degree in food science, animal nutrition, flavor, or related field required; PhD preferred. Alternative education in chemical or food engineering considered. 10+ years of technical experience in product development, technical application, or technical services, with significant customer interaction. Knowledge, Skills and Abilities To perform this job successfully, an individual must have the following knowledge, skills and abilities: Deep technical expertise in pet food palatants, nutrition, food, or flavor. Proven analytical thinking, creativity, and superior problem‑solving skills. Demonstrated ability to translate scientific knowledge into commercially relevant language. Experience building deep customer partnerships and delivering value. Exceptional executive presence, interpersonal, and leadership skills. Global experience and ability to adapt strategies to regional needs. Data‑driven mindset and proficiency with advanced analytics tools. Strategic thinking and initiative. Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to stand; use hands to finger, handle, or feel; reach with hands and arms; talk or hear and taste or smell. The employee is occasionally required to walk and sit. The employee must occasionally lift and/or move up to 50 pounds. Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this Job, the employee is occasionally exposed to moving mechanical parts. The noise level in the work environment is usually quiet. Seniority level Director Employment type Full‑time Job function Product Management Industries Animal Feed Manufacturing Benefits Medical insurance Vision insurance 401(k) Paid maternity leave Paid paternity leave Tuition assistance Disability insurance #J-18808-Ljbffr