Assistant Branch Manager

3 weeks ago

Birmingham, Alabama, United States South State Full time

As a leading bank, SouthState has been providing financial solutions to individuals, families, and businesses for more than 100 years.

SouthState team members strive to create remarkable experiences while building meaningful and lasting relationships. We are proud to be a reflection of the communities we serve, and our team members share core values that make SouthState a great place to bank, and a great place to work.

SUMMARY/OBJECTIVES

The Assistant Branch Manager (ABM) is a key member of a branch team that is responsible for, but not limited to, assisting the Branch Manager in the overall management of the branch. The ABM supports efforts to maximize revenue, sales, customer satisfaction, minimize operational losses, ensures compliance of operational and security procedures, deepens existing relationships, and minimize customer attrition. It is also the responsibility of the Assistant Branch Manager to support the administration and coordination of the sales and service activities, promotional campaigns, and product initiatives of their assigned branch.

ESSENTIAL FUNCTIONS

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

  • Assists the Branch Manager in leading the branch to achieve sales goals to include outbound calling, sales meetings, and coaching
  • Supervises designated staff members in their daily performance of assigned tasks, which impacts decisions on personnel regarding employment, performance ratings, promotions, salary, transfers, and termination.
  • Serves customers quickly, accurately, efficiently, and confidentially according to the SouthState Bank Gold Service Standards.
  • Performs all functions of SR FSR.
  • Opens new deposit accounts and understands the financial services offered by the bank. This includes knowing the features and benefits, rules, regulations, pricing, and a simple definition of each service. Also handles other services such as stop payments, wire transfers, and other maintenance functions within assigned limits.
  • Processes all loan applications (within lending authority) and paperwork, extending credit to qualified individuals and businesses through our various installments, commercial, and real estate products. Assists in the collection of delinquent loans.
  • Manages loan and deposit exceptions within the expectation of SouthState Bank both individually and for the branch
  • Responsible for the branch's security procedures and understands the function and operations of the security devices, which are critical in protecting the facility against criminal and fraudulent activity.
  • Provides leadership in all areas by setting an example for the staff to follow. Personifies good customer relations and effective selling and cross selling in contacts with customers. Exemplifies through actions and attitude the expectation of all staff members.
  • May resolve routine personnel problems.
  • Assist tellers in accurate balancing of daily work, assisting in researching differences and making necessary adjustments.

OTHER DUTIES

Accepts other duties as assigned.

COMPETENCIES

  • Resolves customer problems and complaints with courtesy and discretion, explaining policies and procedures as necessary. Considers customer problems and complaints as opportunities to satisfy the customer and promote additional services.
  • Is knowledgeable of financial services offered by the bank.
  • Knows and ensures compliance to all banking regulations to include Regulation CC and Bank Secrecy Act.
  • Ensures an adequate supply of money is available for daily bank transactions.
  • Ensures branch has adequate inventory of supplies.
  • Understands and complies with branch audit procedures and conducts self-audits using the Branch Internal Control Review on a quarterly basis.
  • Presents a neat and professional personal appearance and orderly work area.
  • Develops and maintains a sales culture environment.
  • Maintains a strong understanding of customer facing technology with the ability to discuss with and enroll customers in self-service options.
  • Accepts other duties as assigned.
  • Unquestionable ethics, integrity, and values.
  • High level of energy, passion, and commitment to excellence.
  • Strong problem-solving skills, including creativity and innovative thinking.
  • Strong oral and written communication skills.
  • Highly professional with strong interpersonal skills.

Qualifications, Education, and Certification Requirements

  • Education: High School Diploma or equivalent, BA degree and/or 2 years in Banking
  • Experience: Minimum of 3 years' experience as Customer Service/Sales/Branch Manager, strong organizational skills, previous supervisory experience, strong PC skills, previous banking experience, ability to analyze and solve problems
  • Knowledge: Excellent leadership and communication skills, planning and organizational skills, good decision-making skills, excellent writing skills, training and oral presentation skills, customer service orientation, initiative, excellent interpersonal skills, good computer skills, ability to read, write, speak, and understand English

TRAINING REQUIREMENTS/CLASSES

  • The SouthState Way New Team Member Orientation
  • Branch Manager Workshop
  • Consumer Lending- Obtain your SSB Lender Credentials
  • Banker Foundations
  • All assigned Regulatory Compliance training
  • Acknowledgement of all policies through DocuSign as assigned
  • Additional training may be required dependent upon experience

PHYSICAL DEMANDS

Must be willing to travel for meetings and classes, must be able to stand and/or sit for long periods of time. Must be able to effectively access and interpret information on computer screens, documents, and reports and identify customers.

  • Assistant Branch Manager

    3 weeks ago

    Birmingham, Alabama, United States Mutual Savings Credit Union Full time

    Role DescriptionThis is a full-time on-site role for an Assistant Branch Manager located in Shelby Co, AL. The Assistant Branch Manager will be responsible for overseeing daily operations, customer service, and staff management at the branch. The position must also ensure member satisfaction and retention by establishing relationships and rapport, addressing...

  • Manager Assistant

    14 hours ago

    Birmingham, Alabama, United States beBee Careers Full time

    Job Description: The Assistant Branch Experience Manager will be responsible for assisting the Branch Experience Manager in managing the day-to-day operations of the branch. This includes supervising staff, coaching and training, and ensuring that staff maintain a thorough knowledge of products and services.Key Functions: * Supervise and manage branch staff...

  • Branch Experience Manager Assistant

    20 hours ago

    Birmingham, Alabama, United States beBee Careers Full time

    Job Summary: We are seeking a motivated and experienced leader to fill our Assistant Branch Experience Manager position. As a key member of our team, you will assist the Branch Experience Manager in overseeing the daily operations of the branch.Main Responsibilities: Manage branch staff in the absence of the manager, coach and train staff on using Avadian's...

  • Assistant Branch Manager

    3 weeks ago

    Birmingham, Alabama, United States Western Construction Group Full time

    Western Specialty Contractors has grown to become the nation's largest specialty contractor in its field. We celebrate being in business for over 100 years and counting We specialize in masonry and concrete restoration as well as preventative waterproofing of buildings and structures. We have offices across the country and our Birmingham branch has an...

  • Assistant Branch Manager

    1 week ago

    Birmingham, Alabama, United States Western Construction Group Full time

    Western Specialty Contractors has grown to become the nation's largest specialty contractor in its field. We celebrate being in business for over 100 years and countingWe specialize in masonry and concrete restoration as well as preventative waterproofing of buildings and structures. We have offices across the country and our Birmingham branch has an...

  • Assistant Branch Manager

    16 hours ago

    Birmingham, Alabama, United States beBee Careers Full time

    About the Role: The Assistant Branch Experience Manager will play a crucial role in delivering a delightful member and staff experience. This includes managing branch staff, coaching and training, ensuring product knowledge, and providing effective communication.

  • Assistant Branch Manager

    4 days ago

    Birmingham, Alabama, United States Western Construction Group Full time

    Job Description Job Description Western Specialty Contractors has grown to become the nation's largest specialty contractor in its field. We celebrate being in business for over 100 years and countingWe specialize in masonry and concrete restoration as well as preventative waterproofing of buildings and structures. We have offices across the country and our...

  • Store Manager

    3 weeks ago

    Birmingham, Alabama, United States Boll & Branch Full time

    Boll and Branch is looking for a Store Manager to join our growing retail team. This role is located in Birmingham, Alabama.The Store Manager is responsible for maximizing retail sales and profits by maintaining a high standard of customer service, as well as establishing a strong repeat business. The Store Manager leads by example and maintains a strong...

  • Store Manager

    5 days ago

    Birmingham, Alabama, United States Boll & Branch Full time

    Boll and Branch is looking for a Store Manager to join our growing retail team. This role is located in Birmingham, Alabama. The Store Manager is responsible for maximizing retail sales and profits by maintaining a high standard of customer service, as well as establishing a strong repeat business. The Store Manager leads by example and maintains a strong...

  • Assistant Branch Manager Freight Forwarder Lead

    3 days ago

    Birmingham, Alabama, United States Pasona N A, Inc. Full time

    Job Overview:Pasona N A, Inc. is seeking a highly skilled Assistant Branch Manager to join our team in Birmingham, AL. As a key member of our logistics team, you will be responsible for overseeing the operations of our warehousing-logistics service functions, training and supervising employees, generating and reviewing operational reports, shipping...

  • Branch Manager

    2 weeks ago

    Birmingham, Alabama, United States Trillium Staffing Full time

    Are you seeking a rewarding career with a dynamic and consistently growing staffing brand? We are looking for a Selling Branch Manager to join our team in the Birmingham area Our company, ranked in the top 1% of staffing firms in the United States*, is seeking an experienced Staffing Branch Manager to lead our Birmingham based office. Repeatedly recognized...

  • Branch Manager

    4 days ago

    Birmingham, Alabama, United States Trillium Staffing Full time

    Job Description Job Description ApplyBranch Manager Birmingham, Alabama - Posted on April 11, 2025 Published By Dax GomezAre you seeking a rewarding career with a dynamic and consistently growing staffing brand? We are looking for a Selling Branch Manager to join our team in the Birmingham areaOur company, ranked in the top 1% of staffing firms in the...

  • Branch Manager

    1 week ago

    Birmingham, Alabama, United States Trillium Staffing Full time

    Job Description Job Description ApplyBranch Manager Birmingham, Alabama - Posted on April 11, 2025 Published By Dax GomezAre you seeking a rewarding career with a dynamic and consistently growing staffing brand? We are looking for a Selling Branch Manager to join our team in the Birmingham areaOur company, ranked in the top 1% of staffing firms in the...

  • Branch Manager

    3 weeks ago

    Birmingham, Alabama, United States Regions Bank Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Branch Manager

    3 weeks ago

    Birmingham, Alabama, United States TEEMA Full time

    The Opportunity: Our stable and growing geotechnical & Environmental engineering client is seeking a Branch Manager for their Birmingham office. This person will develop new client and business opportunities for the Branch while maintaining and building upon current relationships. They will also provide overview and counsel on project organization, budget,...

  • Branch Manager

    3 weeks ago

    Birmingham, Alabama, United States TEEMA Full time

    The Opportunity:Our stable and growing geotechnical & Environmental engineering client is seeking a Branch Manager for their Birmingham office. This person will develop new client and business opportunities for the Branch while maintaining and building upon current relationships. They will also provide overview and counsel on project organization, budget,...

  • Branch Manager

    3 weeks ago

    Birmingham, Alabama, United States Regions Bank Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Branch Manager

    4 weeks ago

    Birmingham, Alabama, United States Regions Bank Full time

    Thank you for your interest in a career at Regions. At Regions, we believe associates deserve more than just a job. We believe in offering performance-driven individuals a place where they can build a career --- a place to expect more opportunities. If you are focused on results, dedicated to quality, strength and integrity, and possess the drive to succeed,...

  • Mobile Assistant Branch Manager

    3 weeks ago

    Birmingham, Alabama, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...

  • Mobile Assistant Branch Manager

    4 weeks ago

    Birmingham, Alabama, United States PNC Full time

    Position OverviewAt PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the...