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Room Attendant

5 months ago

Manchester Center, United States Kimpton Hotels & Restaurants Full time
Job Snapshot

What You'll Do

As a Room Attendant with Kimpton, you'll be responsible for cleaning guest rooms and common areas, all the while providing outstanding service to our guests along the way. You'll act as an advocate for the hotel, be a creator of ridiculously personal experiences and develop relationships with guests that will compel them to return.

Some of your responsibilities include:

  • Clean, dust, wax, scrub, polish and service guest rooms daily in line with hotel procedures.
  • Replace linens on beds and replenish guest room supplies, empty wastebaskets. Rearrange furnishings, drapes and room accessories.
  • Provide necessary linen and amenities to guests in accordance with the guest room legend.
  • Leave rooms in uniform arrangement as determined by the Executive Housekeeper and make sure the door is closed and the room is locked.
  • Report any damage, hazards, repairs, and strangers in assigned areas.
  • Return any items found in guest rooms, hallways, or back of the house to the Housekeeping department as a lost and found item. Log the date, where it was found, description of the item and the name of the person who found it.
  • Clean all corridors and service areas. Respond to any projects or requests developed by the Housekeeping management team.
  • Responsible for the pass key security and assuring that it is turned in at the close of each shift or according to the specific hotel guidelines.
  • Restock the cart at the end of your shift and organize the linen closet to prepare for the next day.
  • Report any exceptional and/or unusual circumstances, such as no luggage in a stay-over room, no service needed, sleep-outs, guests smoking in rooms, etc. to the on duty supervisor or manager.
  • Perform other duties as directed, developed, or assigned.
What You Bring
  • High School Diploma or General Education Degree (GED) is preferred.
  • 1 year of experience in customer service or similar role.
  • Excellent problem solver with great intuition.
  • You genuinely care for the safety and security of the guests.
  • A positive, hard-working attitude.
  • A real passion for customer service, basic writing skills, and good verbal communication skills.
  • Flexible schedule, able to work evenings, weekends, and holidays when needed.
Our hotels and restaurants operate 365 days a year, and scheduling requirements may be based on business needs.

What We Offer

Starting pay at $18/hr

Also, a comprehensive benefit package for full-time employees including:
  • Medical/dental/vision plans for employee family (Blue Shield/ Cigna/ Aetna/ Kaiser)
  • Basic Life Insurance, Supplemental Life Insurance, Child Life Insurance
  • Short Long Term Disability Insurance
  • Hospital Indemnity, Critical Illness Accident Insurance
  • Pet Insurance
  • Group Auto Home Insurance
  • Adoption Assistance
  • 401k Savings Retirement Plan
  • Employee rate hotel + restaurant discounts in all of Kimpton + IHG
  • Work perks website discounts
  • Cell phone discounts (ATT T/Verizon)
  • Tuition reimbursement
  • Free Online Mental Health Therapy


Why We're Here

We believe heartfelt, human connections make people's lives better. Especially the people who work here.

Our founder, Bill Kimpton rebelled against impersonal, generic hospitality that makes people feel disconnected. He initiated a new boutique hotel standard and environment where people could connect, from the heart. That was the goal then, and it is still our purpose today.

Your work here has meaning. You're here to improve the lives of coworkers, guests, owners, communities, and together we make that happen. It's what drives all that we do. Every day you can improve lives in your own, unique way and you can expect the same in return. It all starts with you.

How We're Different

Our San Francisco-born entrepreneurial spirit and zest for life kick started this culture in 1981, and it shines through to this day.

It all flows from you. The lively, rebellious, genuine you - with your diverse background, talents, experiences, and plucky personality - is fully welcome, and celebrated here. Because we know that when people can be themselves at work, they shine.

That's what we seek out and celebrate. It's people of all kinds who share a knack for creativity and self-leadership. People who don't need to be told what to do to get things done. People who have an innate passion for making others' lives better.

It adds up to a work environment that's a bit quirky, irreverent, exciting, uncommon, empowering, and downright exceptional. Guests feel it; you'll feel it too.

QUALIFICATION REQUIREMENTS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience: High School Diploma or General Education Degree (GED) is preferred. Minimum 1 year of experience in customer service or similar role.

Language Skills: Ability to read, write, and verbally communicate effectively and professionally with other business departments, guests, and vendors. Ability to diplomatically deal with difficult situations and people, while exhibiting a consistent level of professionalism.

Physical Demands: While performing the duties of this job, the employee is constantly required to bend, crouch, squat, reach, twist, stretch, push, pull, handle (hold, grasp, turn, or otherwise work with the hand or hands), finger (picking, pinching, fine manipulation), stand, see, and hear. The employee is frequently required to kneel, walk, and speak. The employee is minimally required to crawl, climb stairs, balance, dial, sit, and write. The employee is constantly required to lift and/or move up to 10lbs and frequently required to lift and/or move between 25-50lbs.

Mental Demands: While performing the duties of this job, the employee is constantly required to use verbal communication, have customer contact, and handle multiple concurrent tasks. The employee is frequently required to produce detailed work and handle constant interruptions. The employee is occasionally required to use reasoning skills and minimally required to use math skills and written communication.

Work Environment: While performing the duties of this job, the employee is moderately required to use tools and equipment and may be occasionally exposed to heat, odor, fumes, dampness, dirt, noise, and vibrations.

Please note: management reserves the right to change, modify, and/or alter any of the duties listed above to meet business demands.

Differences make a difference. We are committed to creating a culture that reflects the diversity of our hotel and restaurant guests. With that goal in mind, we encourage each of our employees to understand, accept, and celebrate differences among people. That includes different personalities, lifestyles, work styles, education, and experience. We also welcome and embrace people of all races, ethnicities, ages, religions, physical abilities, sexual orientation, gender identities and genders. For our complete EEO policy click here.

Be Yourself. Lead Yourself. Make it Count.