Territory Manager

Join to apply for the Territory Manager role at Vestis Corporation Description The Territory Manager has responsibility of an assigned service territory with direct supervision of route representatives. Responsible for territory service results, including but not limited to customer retention, growth of the business, loss and ruin, piece budget, employee retention, accounts receivable (AR) collection, customer renewals, Vestis direct sales, customer satisfaction, route sales and credits. Responsibilities Effectively evaluate, coach, and develop Route Sales Representatives (RSRs) in your territory Report directly to a Service Manager, or where a Sr. Territory Manager is present, report to the Sr. Territory Manager; if neither are present, report to the General Manager Create a pervasive sales culture that fosters team selling via Together-In-Growth (TIG) and Shared Lead programs Assist in the new account installations as directed by Service Manager and/or General Manager Manage day-to-day activities of the customer service program(s) for the territory Visit all required customers each quarter to review growth and service opportunities Ensure RSRs respond to and resolve all service requests timely Set clear expectations for customer service and lead by example Allocate 60% of time traveling with service professionals, on-route conducting observations and visiting customer locations (required visits, TIG days, and/or day-to-day situation follow-up) Proactively follow up on accounts in jeopardy and resolve service concerns expeditiously Negotiate and secure renewal agreements with existing customers that protect pricing and profitability Recruit, select and hire Route Sales employees Complete in-person meetings with each RSR once per week to review trends, performance, coach and identify opportunities for improvement Deliver and participate in training to ensure customer retention and service goals are met Maintain daily remote contact with RSRs to address pending items and ensure timely resolution Attend meetings and complete necessary administrative work to improve customer satisfaction Coordinate collections for accounts receivable Protect and manage merchandise control processes Promote and sustain a safety culture Investigate and report all accidents or incidents within 24 hours of notification Knowledge, Skills, and Abilities Demonstrated ability to successfully interface with a variety of organizational functions Strong interpersonal, analytical, communication, and customer service skills Considerable negotiation skills Computer proficiency, including working knowledge of MS Office software Exposure to sales function preferred Skills in management, human relations, and communication Working Environment/Safety Requirements Majority of time will involve driving own vehicle or company step-van to call on customers and supervise employees in the assigned service territory, exposing to varying weather conditions Customer visitations may require walking, climbing stairs, pushing/pulling carts, and weather exposure Must frequently lift and maneuver up to 50 pounds and occasionally up to 100 pounds, load/unload product from a truck without assistance Time will also be spent in a company office and warehouse environments, including loading docks and vehicle maintenance areas Experience and Qualifications High school diploma or equivalent; Bachelor’s degree in related field preferred or equivalent experience Two years of service and route-based industry experience, with proven track record for growing customer accounts Previous profit and loss accountability and/or contract-managed service experience preferred Significant customer interface and service experience Production planning, maintenance, or warehouse operations experience preferred License Requirements and Certifications Driver’s license Automobile insurance on personal vehicle Successful completion of criminal background, motor vehicle record, and drug screen checks. Open to relocation for advancement opportunities. Location: Columbia, SC #J-18808-Ljbffr