Branch Manager, Community Powered Federal Credit Union, New Castle, DE
3 weeks ago
Branch Manager, Community Powered Federal Credit Union, New Castle, DECommunity Powered Federal Credit Union is currently seeking an experienced full‑time Branch Manager to join our team. Candidates must possess at least 2 years of management experience in a retail banking environment, demonstrated lending proficiency, and a proven ability to motivate staff to cross‑sell related products and services in a goal‑oriented culture.The Branch Manager is responsible for supervising and processing various member requests such as loan applications, IRAs, opening new accounts, and other member services.ResponsibilitiesWork where needed (includes teller line, other branches)Thorough knowledge of credit union products and services.Coaching to meet branch and individual sales goals.Maintain a highly motivated, well‑trained staff and effective employee relations.Develop the MSRs in sales, technical and people skills.Ensure that credit union policies and procedures are adhered to.Ensure adequate staffing for efficient branch operation.Comply with federal laws and regulations set forth by the National Credit Union Administration and other regulatory agencies.Perform all job responsibilities with a positive approach at all times.Resolve member problems that require a management‑level decision.Responsible for MSR department evaluations in the MSR area.Monitor key products/sales within the branch to ensure profitable and sound business practices for the credit union, a high quality of service for members, and that employees are maximizing opportunities to cross‑sell products and services.Manage the security and safety of the branch, adhering to security and safety policies and procedures and alerting staff to any changes.Ensure that opening and closing procedures (e.g., alarms, vault, balance ATMs, night deposits, etc.) and end‑of‑day balancing are completed by the branch head teller, branch staff, and assisted when necessary.Requirements / Skills NeededExperience taking, reviewing, underwriting and decisioning loan applications.Ability to accept change when required in performance of job responsibilities.Proven sales skills, demonstrated success in consistently meeting sales/production goals.Staff coaching in sales techniques and achievement of retail sales goals both at the individual level and branch level.Experience in processing account transactions and new accounts.Ability to problem‑solve within established policies and procedures, complying with all state and federal regulations and laws.Experience ensuring compliance with all governing regulations, especially Bank Secrecy Act requirements including Currency Transaction Reports and monitoring and reporting suspected suspicious activity; knowledge of OFAC requirements.Bank Secrecy Act knowledge as it may relate to lending functions.Ability to recognize cues for sales opportunities and identify unexpressed needs.Ability to accept and perform new job responsibilities as needed.Ability to learn and utilize new technologies.Good oral and written communication skills in handling both employee and member relations.Make effective referrals when appropriate.How to Apply: Please forward your resume and salary requirements to Lauren Kable, VP of Member Experience: lkable@cpwrfcu.org. #J-18808-Ljbffr
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