Field Technician

2 weeks ago

Atlanta, United States The Computer Merchant, LTD. Full time

JOB TITLE: Field Technician
JOB LOCATION: Atlanta GA
WAGE RANGE*: $20hr to $20.75
JOB NUMBER: RQ174242

REQUIRED EXPERIENCE:

3 years of experience
Customer Service, Desktop Computers, Handheld Devices, Laptops, Remote Access

JOB DESCRIPTION
Our client is seeking a Field Technician to join our team supporting the Centers for Disease Control and Prevention (CDC) onsite team in Atlanta, GA. In this role, you provide 100% onsite with some remote troubleshooting of technical problems. Advising users on the appropriate action for resolution on a wide range of technologies and issues. The right candidate will have impeccable attendance, excellent communication skills and be highly skilled in multi-tasking.

RESPONSIBILITIES

Provide outstanding customer support assistance via phone and email in Windows 10
Take incoming customer requests over the telephone, log calls into the ticket tracking system and resolve the technical issues in a timely manner.
Meet SLAs in a high volume work environment and the main CDC campus.
Utilize solid MS Office 365 Outlook
Provide extensive support to remote customers utilizing Citrix and troubleshooting remote access problems effectively.
Perform some network administration tasks, including creating new users, assigning rights, resetting passwords in Active Directory, etc.
Troubleshoot desktops, laptops, tablets, and mobile devices - Android, iPhone or iOS devices



Required Skills and Experience:

High School Diploma or GED
3+ years of IT related experience troubleshooting hardware and software, and connectivity issues
IT Helpdesk/User Support experience to include 100% telephone support for local & remote customers using Windows 10/Office 365
Familiarity with a high paced SLA driven environment
Experience troubleshooting Windows 10, MS Office 365 Outlook
Experience configuring MAC desktops and Laptops
Experience troubleshooting general networking, wireless , and connectivity problems; and knowledge/experience with remote desktop and VPN(Zscaler).
Experience troubleshooting printers, desktops, laptops, tablets, and mobile devices such as Android, iPhone or iOS device, Apple/Mac
Knowledge of a Ticketing System


Equal Opportunity Employer Veterans/Disabled

* While an hourly range is posted for this position, an eventual hourly rate is determined by a comprehensive salary analysis which considers multiple factors including but not limited to: job-related knowledge, skills and qualifications, education and experience as compared to others in the organization doing substantially similar work, if applicable, and market and business considerations. Benefits offered include medical, dental and vision benefits; dependent care flexible spending account; 401(k) plan; voluntary life/short term disability/whole life/term life/accident and critical illness coverage; employee assistance program; sick leave in accordance with regulation. Benefits may be subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions.

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