Field Service Technician

Join to apply for the Field Service Technician role at Xos Trucks. Xos (NASDAQ: XOS) is a technology company and electric truck manufacturer on a mission to decarbonize commercial transportation. We design and build state‑of‑the‑art electric vehicles, develop advanced fleet management software, and create charging solutions that make fleet electrification seamless and cost‑efficient. The Role Xos is hiring an experienced Field Service Technician responsible for diagnosing, repairing, and reporting on Xos vehicles. Operating primarily in the field, this role requires a high level of productivity and self‑reliance while traveling. The technician will take customers’ stated concerns, quantify them into actionable technical issues, and provide detailed reporting on causes, root causes, and corrective actions to improve quality and field fix development. Exceptional customer service and comprehensive knowledge of the vehicle and battery systems are key to success. Service the Richmond, CA area with additional coverage throughout the greater Bay Area. Travel to other cities and states may be required. Responsibilities Diagnose, repair, and report on quality and design concerns on Xos vehicles and products. Collaborate with internal teams such as design, engineering, software, and external partners. Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming. Apply in‑depth knowledge of basic electrical concepts, including the use of various volt‑ohm meters. Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred. Provide professional customer‑facing support in face‑to‑face interactions and through phone and email communications. Complete timely and accurate case notes, repair orders, and initiate new cases as required. Demonstrate professional appearance and effective communication skills with customers on‑site and in remote interactions. Complete training objectives and certifications as assigned by management. Perform additional duties as assigned. Qualifications Proven proficiency with high and low voltage electrical systems. Associate’s Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience. ASE Certifications are a plus. CDL Class A or B preferred. Proficiency in Google Suite applications. Ability to read and interpret electrical schematics. A valid Driver’s License and a clean driving record are required. Ability to meet security clearance requirements and comply with all pre‑employment conditions, including those required by federal or customer‑regulated work environments. Must be available to travel as business needs require (typically 60‑80% of the time, including overnight stays, weekends, holidays, and outside standard business hours). Salary California (Bay Area): $30.00 – $45.00 per hour. Physical Demands The employee is regularly required to talk or hear, stand, walk, use hands to finger, handle or feel, and reach with hands and arms. The employee is regularly required to lift over 50 pounds and work under commercial vehicles with personal protective equipment on outdoor worksite locations in varying weather conditions. Benefits & Perks Comprehensive Medical, Dental, and Vision coverage for you and your family (PPO and HMO plans available in California). Employees can also enroll in a variety of voluntary ancillary benefits. HSA & FSA Plans for qualified healthcare expenses. PTO: Accrue vacation time over time with additional days earned as tenure grows, plus sick time and paid holidays. Generous company holidays, including a winter holiday hiatus in December. Basic Life & AD&D Insurance 100% covered by Xos, with optional additional coverage. Betterment 401(k) employer‑sponsored plan. Pet Insurance for family pets. Additional opportunities to learn, grow, and advance in your career. Commitment to Equal Opportunity Xos is proud to be an Equal Opportunity Employer and will consider all qualified applicants for employment without regard to race, color, gender, pregnancy, sex, sexual orientation, gender identity, gender expression, national origin, age, genetic information, ancestry, protected veteran status, disability, or any other basis protected by local, state, or federal law. Xos provides equal access to services and employment to all qualified persons. For applicants with disabilities or limitations, please email us at support@xostrucks.com to request accommodations. Candidate Data Privacy This notice describes how Xos may collect, process, and use your personal data in connection with the recruitment process when you apply for a position. Xos may collect, use, and disclose personal information or personal data when you apply for employment and/or participate in the recruitment process. This data includes contact, demographic, communications, educational, professional, employment, social media/website, network/device, recruiting system usage/interaction, security and preference information. Xos may use your candidate personal data for purposes such as tracking interactions, analyzing and improving the application and recruitment process, conducting background checks, establishing an employment relationship, complying with legal obligations, record‑keeping, ensuring network and information security, and preventing fraud. Xos may share candidate personal data with internal personnel, affiliates, and service providers. Xos may transfer or store international data as permitted by applicable law. Xos is not accepting applications from third‑party recruitment services at this time. Unsolicited resumes or profiles submitted in response to our job postings will not be subject to any referral or placement fees unless a written agreement is in place with Xos for the specific job opportunity. #J-18808-Ljbffr