Enterprise Customer Success Manager
3 weeks ago
Perplexity is an AI-powered answer engine founded in December 2022 and growing rapidly as one of the world’s leading AI platforms. Perplexity has raised over $1B in venture investment from some of the world’s most visionary and successful leaders, including Elad Gil, Daniel Gross, Jeff Bezos, Accel, IVP, NEA, NVIDIA, Samsung, and many more. Our objective is to build accurate, trustworthy AI that powers decision-making for people and assistive AI wherever decisions are being made. Throughout human history, change and innovation have always been driven by curious people. Today, curious people use Perplexity to answer more than 780 million queries every month–a number that’s growing rapidly for one simple reason: everyone can be curious. We are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you’ll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement, retention, and growth. You will work closely with other members of the Enterprise team, making strong communication and collaboration skills vital. A core sense of conviction and a “can-do” attitude are prerequisites. Your success will play a crucial part in expanding Perplexity's market presence and contributing to the company's overall success. Responsibilities Execute the Enterprise customer success strategy developed by leadership Serve as a primary point of contact for key enterprise clients Drive initial enablement through high quality onboarding and training Identify and support opportunities for growth and client expansion Manage retention, working with clients to quantify value delivered Advocate for client needs, and collaborate with cross-functional teams to drive product development Monitor and report on established key performance indicators, analyze data to identify trends Requirements 5+ years experience in Customer Success or Account Management roles at scaling tech companies, specifically working with enterprise clients Proven track record of driving enterprise-level satisfaction, growth, and retention Excellent communication and presentation skills, with the ability to engage C-level executives A self-starter by nature, comfortable dealing with ambiguity and juggling multiple initiatives Ability to work under pressure, thriving in demanding environments Ability to work independently and as part of a collaborative team Proficiency in CRM systems and customer success tools Why Perplexity? Impact at Scale – Your work directly influences hundreds of enterprise clients and millions of end-users at an unprecedented scale to encourage personalized support Velocity & Ownership – Excel in a culture that values curiosity, speed, and quality Cutting-Edge Tech – Operate at the forefront of applied LLMs and help invent how AI can redefine customer support itself. The cash compensation range for this role is $150,000 - $190,000. Equity: In addition to the base salary, equity may be part of the total compensation package. Benefits: Comprehensive health, dental, and vision insurance for you and your dependents. Includes a 401(k) plan. #J-18808-Ljbffr
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Enterprise Customer Success Manager
1 week ago
San Francisco, CA, United States Perplexity Full timeWe are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement,...
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Enterprise Customer Success Manager
1 week ago
San Francisco, CA, United States Perplexity Full timeWe are looking for an experienced Enterprise Customer Success Manager to join our Enterprise team. In this crucial role, you'll be responsible for executing onboarding and adoption strategies through key client ownership across our Enterprise clientele. The ideal candidate will have a proven track record in tech of driving enterprise-level engagement,...
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Enterprise Customer Success Manager
1 week ago
San Francisco, CA, United States Mintlify Full timeWhy Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We're only 35 people today, backed by $22 million in funding, each new...
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Enterprise Customer Success Manager
1 week ago
San Francisco, CA, United States Mintlify Full timeWhy Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We're only 35 people today, backed by $22 million in funding, each new...
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Enterprise Customer Success Manager
1 week ago
San Francisco, CA, United States Mintlify Full timeWhy Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We're only 35 people today, backed by $22 million in funding, each new...
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Enterprise Customer Success Manager
2 days ago
San Francisco, CA, United States Mintlify Full timeWhy Mintlify? We're on a mission to empower builders. Massive reach: Our docs platform serves 100 million+ developers every year and powers documentation for 18,000+ companies, including Anthropic, Cursor, PayPal, Coinbase, X, and over 20% of the last YC batch. Small team, huge impact: We're only 35 people today, backed by $22 million in funding, each new...
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Enterprise Customer Success Manager
1 week ago
San Francisco, United States Sprig Full timeEnterprise Customer Success ManagerJoin Sprig as an Enterprise Customer Success Manager, where you'll partner with some of the world's leading enterprise companies to drive measurable impact and help customers achieve their business goals. In this role, you'll act as a strategic advisor to senior stakeholders, helping customers deeply understand their users,...
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Enterprise Customer Success Manager
2 weeks ago
San Francisco, United States Ivo Full timeEnterprise Customer Success ManagerWe are seeking a skilled and dedicated Customer Success Manager with a background in SaaS in customer success or account management. This role is central to ensuring that our customers derive maximum value from our product. This position involves onboarding, supporting, and ultimately guiding customers to achieve their use...
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Enterprise customer success manager
3 weeks ago
San Francisco, United States Writer Full timeAbout This RoleGreat writing, for everyone. It's our vision for Writer, and our customers' vision for their teams. We're looking for an Enterprise Customer Success Manager whose top priority is helping customers succeed with Writer. Our Product is adopted across an organization so we need someone who's comfortable in a complex customer relationship...
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Customer success manager, enterprise
2 weeks ago
San Francisco, California, United States Watershed Full timeAbout WatershedWatershed is the enterprise sustainability platform. Companies like Airbnb, Carlyle Group, FedEx, Visa, and Dr. Martens use Watershed to manage climate and ESG data, produce audit-ready metrics for voluntary and regulatory reporting including CSRD, and drive real decarbonization. We are looking for team members who love product-building, want...
