IT Support Supervisor

2 months ago

phoenix, United States Talent Groups Full time

Our client seeks an IT Support Supervisor to lead the help desk team, manage daily operations, and ensure top-tier technical support and customer service. Strong communication and leadership skills are key to success in this role.


Job Type: Full-Time Direct Hire

Work Location: Scottsdale, AZ


Responsibilities:

  • Manage the Desktop Support Team's daily operations, ensuring timely ticket responses and resolutions; coordinate with third-party vendors as needed.
  • Deliver prompt, professional support to customers through phone, email, and in-person interactions.
  • Diagnose and troubleshoot customer computer issues by asking targeted questions and providing solutions.
  • Document issue resolutions in the service ticketing system.
  • Follow up on open, active, and resolved tickets to ensure customer satisfaction.
  • Troubleshoot and replace defective PC and peripheral hardware.
  • Install, configure, and maintain desktops, laptops, printers, and other hardware onsite and offsite as required.
  • Coordinate repairs for hardware, including copiers and fax machines, with external vendors.
  • Propose improvements to processes, procedures, and tools to enhance team efficiency.
  • Maintain accurate hardware and software inventory records, including locations, configurations, and service histories.
  • Oversee inventory for devices, peripherals, components, spares, and consumables.
  • Train team members on new software and hardware.


Skills and Experience:

  • High School Diploma or GED required; Bachelor’s degree in Computer Science, IT, or related field or equivalent background and experience.
  • 8+ years of experience in Tier 1, 2, and 3 desktop support supporting MS Windows and MAC systems, including installation, troubleshooting, and configuration.
  • 2+ years of supervisory experience required.
  • Relevant certifications such as CompTIA A+, MS Office Specialist, Dell Certified Enterprise Engineer preferred.
  • Proficiency in Active Directory for user management.
  • Skilled in utilizing Office 365 applications, including Outlook, Word, and Excel.
  • Competency in installing, configuring, and repairing hardware and software.
  • Excellent verbal and written communication skills, including the ability to resolve issues calmly and clearly.
  • Flexibility to work early mornings, late evenings, weekends, and holidays as needed.

  • IT Support Supervisor

    2 months ago

    phoenix, United States Talent Groups Full time

    Our client seeks an IT Support Supervisor to lead the help desk team, manage daily operations, and ensure top-tier technical support and customer service. Strong communication and leadership skills are key to success in this role.Job Type: Full-Time Direct HireWork Location: Scottsdale, AZResponsibilities:Manage the Desktop Support Team's daily operations,...

  • IT Support Supervisor

    2 months ago

    Phoenix, United States Talent Groups Full time

    Our client seeks an IT Support Supervisor to lead the help desk team, manage daily operations, and ensure top-tier technical support and customer service. Strong communication and leadership skills are key to success in this role.Job Type: Full-Time Direct HireWork Location: Scottsdale, AZResponsibilities:Manage the Desktop Support Team's daily operations,...

  • Veterans Support Liaison

    1 week ago

    Phoenix, Arizona, United States CodeNinja It Solutions Full time

    At DD214Direct, we're dedicated to helping US veterans and military families get the documents they need quickly and easily.About UsWe're a veteran-owned business that personally understands the hassle and delays of dealing directly with the government. Our founders created DD214Direct to offer veterans an alternative to being just another number in the...

  • Driver Support Shift Supervisor

    2 months ago

    Phoenix, United States Swift Transportation Full time

    Job DescriptionJob DescriptionAccelerate your Career!At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the...

  • Driver Support Shift Supervisor AZ

    4 weeks ago

    phoenix, United States Swift Transportation Full time

    Accelerate your Career! At Swift, our greatest asset is OUR PEOPLE! We strive to be the best and give our best every day. We are passionate about learning and cultivating an environment of safety, honesty and mutual respect. We are a family where everyone has a voice and plays an essential role in our overall success and the success of our drivers. Your...

  • Behavioral Health Support Staff Supervisor

    5 months ago

    Phoenix, United States Adelante Full time

    Behavioral Health Support Staff Supervisor - West Phoenix Job Details Job Location Adelante Healthcare West Phoenix - Phoenix, AZ Position Type Full Time Education Level HS Diploma from accredited school Job Category Health Care Description POSITION SUMMARY The Behavioral Health Support Staff Supervisor is a leadership role, responsible for the...

  • Product Support Supervisor

    5 days ago

    Phoenix, United States Bio-Rad Laboratories Full time

    Job DescriptionThis Management position will assist with daily management of Instruments complaint handling activities and support new product development initiatives. Manage a technical group responsible for complaint handling and instruments training for IVD products (Clinical Immunology and HPLC instruments).How You'll Make An Impact:Lead staff and...

  • Product Support Supervisor

    5 days ago

    Phoenix, United States Bio-Rad Laboratories Full time

    This Management position will assist with daily management of Instruments complaint handling activities and support new product development initiatives. Manage a technical group responsible for complaint handling and instruments training for IVD products (Clinical Immunology and HPLC instruments).How You'll Make An Impact: Lead staff and collaborate...

  • Senior Electrical Supervisor

    2 days ago

    Phoenix, Arizona, United States Brycon Full time

    Job Title: Senior Electrical SupervisorEstimated Salary: $70,000 - $100,000 per year.About the Job:We are looking for a seasoned Senior Electrical Supervisor to oversee the electrical aspects of our construction projects. As a senior member of our team, you will provide guidance and support to junior supervisors and crew members, ensuring that projects are...

  • Native American Housing Supervisor

    6 days ago

    Phoenix, Arizona, United States Native American Connections Full time

    About the RoleWe are seeking a highly skilled and compassionate Native American Housing Supervisor to join our team at Native American Connections. As a key member of our supportive housing program, you will play a vital role in ensuring the well-being and stability of our residents.About YouTo be successful in this role, you will need to possess excellent...

  • Maintenance Supervisor

    2 months ago

    Phoenix, United States Hertz Full time

    If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Maintenance Supervisor position at our Hertz Rent-A-Car location. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz...

  • Maintenance Supervisor

    4 weeks ago

    Phoenix, United States The Hertz Corporation Full time

    If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Maintenance Supervisor position at our Hertz Rent-A-Car location. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz...

  • Production Supervisor

    3 weeks ago

    Phoenix, United States Shearer‘s Foods Full time

    Shearer‘s is a leading contract manufacturer and private label supplier in the snack industry in North America. Headquartered in Massillon, Ohio, Shearer‘s has 17 state-of-the-art, geographically diverse manufacturing facilities in Ohio, Texas, Arkansas, Arizona, Minnesota, Pennsylvania, Virginia, Iowa, Ontario and Alberta, Canada, including one of the...

  • Retail Supervisor

    1 week ago

    Phoenix, United States Dufry Full time

    Grow With Us! Hudson is North America's leading travel retailer. For over 30 years, Hudson has met the needs and wants of travelers in more than 1,000 duty-free, duty-paid, and food & beverage stores. What we will offer you: Competitive rate of pay: $18.00 per hour Daily Pay- Get your money as you earn it Hudson PerkSpot Discount 20% Hudson Employee...

  • Merchandising Supervisor

    4 months ago

    Phoenix, United States Keurig Dr Pepper Full time

    Merchandising Supervisor  The Merchandising Supervisor is responsible for recruiting, selecting, training and developing merchandisers, among point-of-sale and pricing activities. Details This position will be based out of our Tempe facility; supporting customer's stores in Glendale, Anthem, and the surrounding area Will directly manage a team of...

  • Maintenance Supervisor

    2 months ago

    Phoenix, United States Hertz Full time

    If you're looking for the benefits of joining an industry leader, with a high-charged, energy-filled environment, then you can stop looking, because you have found what you're looking for in the Maintenance Supervisor position at our Hertz Rent-A-Car location. Bring your energy, drive, and motivation to Hertz, and set your goals on cruise control! The Hertz...

  • Service Desk Supervisor

    2 months ago

    Phoenix, United States Konica Minolta Full time

    Overview Konica Minolta currently has an exciting opportunity for an  RSC Supervisor! The Supervisor position is a process management, technical mentoring, and HR management position in the Remote Support Center (RSC). The RSC is a centralized group of engineers focused on and specialized at working support tasks remotely for our nationwide client...

  • Maintenance Supervisor

    4 weeks ago

    Phoenix, United States Shearer‘s Foods Full time

    Maintenance SupervisorWork Schedule: 6PM - 6AM; 2-2-3 Rotational ScheduleLocation: Phoenix Plant located in Phoenix, ArizonaAre you ready to take your career to the next level? We are seeking a dedicated Night Shift Maintenance Supervisor to join our team and lead our maintenance operations with excellence.As our Night Shift Maintenance Supervisor, you will...

  • Maintenance Supervisor

    3 weeks ago

    Phoenix, United States Shearer‘s Foods Full time

    Maintenance SupervisorWork Schedule: 6PM - 6AM; 2-2-3 Rotational ScheduleLocation: Phoenix Plant located in Phoenix, ArizonaAre you ready to take your career to the next level? We are seeking a dedicated Night Shift Maintenance Supervisor to join our team and lead our maintenance operations with excellence.As our Night Shift Maintenance Supervisor, you will...

  • Tax Supervisor

    4 weeks ago

    phoenix, United States Wallace Plese + Dreher | Arizona CPAs | Accountants Full time

    Wallace Plese + Dreher (WP+D), with offices in Chandler and Scottsdale, Arizona, is seeking a Tax Supervisor. You can choose to work from Chandler or Scottsdale. We offer a hybrid work environment, competitive compensation and benefits, and flexible hours.A thriving accounting and CPA firm, Wallace Plese + Dreher is a recipient of national, regional, and...