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Hotel Sales and Events Manager

2 months ago

Centralia, United States McMenamins Full time

Title Hotel Sales and Events Manager Description TITLE: Hotel, Sales & Events Manager

REPORTS TO: PROPERTY MANAGER & GENERAL MANAGER

FLSA CLASS: Salaried Exempt

The job duties described below are intended to describe the general nature and level of work being performed by people assigned to this job classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of this position. All employees may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Description of the Position:

This positions primary responsibility is to oversee the effective operations of all hotel and sales & events operations as well all associated staff. The position will be expected to be able to perform the responsibilities of each hotel non-management position (front desk, housekeeping, etc.). Duties include: reservation management; interviewing, hiring, training, and supervision of housekeeping, and front desk employees; scheduling and reporting payroll; solving problems to insure guest satisfaction, inventory; ordering supplies; maintaining retail sales and product merchandising; attending department head meetings; conducting regular department staff meetings; maintaining employee files; employee evaluations; tours of the property, managing labor costs; inventory; enforcing and adhering to McMenamins policy and procedure; general filing and administrative duties; assisting staff and guests with any questions, problems, and/or needs; and maintaining customer relations. In addition to Hotel Management related functions, this position will also be the Sales and Events Manager for the Property. Duties include but are not limited to: Proactively generate first time and repeat Sales and Events business, follow up with customers after initial inquiry, booking the event in the computer, generating contracts, planning menus and set-up, overnight accommodations, property tour, visiting the event, handling billing questions and problem solving as well as miscellaneous administrative duties. The Sales and Events Manager often meets with the client several times before the event, and at times must be available on the actual day of the event, and will also be expected to utilize daily trace reports to keep customers up to date with signed contracts, deposits, room lists, etc. This position will work to coordinate special events as related to the hotel and property in general. This position is essential in insuring the high quality of our guests stay to promote return customer business and word of mouth reputation. Above all this position requires a positive attitude and dedication to providing excellent customer service in person, on the telephone, or by other means of correspondence. This job can be hard physical work and requires mental agility and the ability to effectively multi-task in a fast paced and deadline oriented environment. You must also have the ability to work well independently and as a member of a team. Each employee will be expected to perform their job in a safe manner and report any safety concerns to Property and General Management. All McMenamins employees will also be expected to keep current on all company events, history, and products. Other duties as assigned.

Requirements of the Job:

Previous Hotel Management, Sales & Events experience

Excellent customer service experience and people skills

Previous supervisory experience

Current OLCC and Food Handler cards

Knowledge and comfort with computers

Excellent communication skills including written and verbal

Flexible schedule including days, evening, weekend and holiday availability

Work efficiently both independently and as part of a team

Essential Functions of the Job:

Provide an exemplary customer service experience to all property and event guests

Practice safe lifting and carrying up to 50 lbs. with a hand truck or the help of another person if necessary

Work on feet for long periods including standing and walking

Repetitive movements such as bending, pushing, pulling, twisting and stooping

Fine hand manipulation and repetitive use of hands, including typing, writing, filing, cash handling, etc.

Accurately with contracts, numbers, handle and count money

Work on a computer terminal including fine hand manipulation and working on a keyboard

Effectively supervise others

Organize and analyze information accurately and quickly

Extensive phone use including answering and managing multiple high volume phone lines

Perform all non-management job duties in relation to the hotel & housekeeping

Present a positive and professional image and interact well with customers, vendors, and staff from all departments

Most importantly, this job requires a positive attitude and a commitment to excellent customer service. Each employee is expected to come to work ready to have fun and be a positive force.

YOU MUST BE ABLE TO PERFORM THE ESSENTIAL FUNCTIONS OF THE JOB WITH OR WITHOUT REASONABLE ACCOMMODATION