eCommerce Product Solutions Manager-Payments-Vice President

As a leader in solutioning, you collaborate closely with the Sales teams to deliver tailor‑made product solutions that meet clients' needs. Leverage your problem‑solving skills to thrive in a fast‑paced environment and drive customer‑centric strategies. Merchant Services is the global payment processing business for JPMorgan Chase & Co. processing over $2.2 trillion in annual transaction volume. Merchant Services is a leading provider of payment, fraud, and data security for companies of all sizes and is engaging in a multi‑year international expansion, platform modernization. The candidate is a strategic and analytical leader and is passionate about delivering solutions to clients. The candidate should have experience facilitating and influencing product, sales, and technology transformations. The candidate should possess an understanding of how corporations leverage payments and fintech services to manage and grow their business. As a Product Solutions Manager within Merchant Services, eCommerce Payments Products and Solutions, you play a crucial role in defining and configuring complex solutions for key client relationships and prospect opportunities in collaboration with Sales. You are tasked with representing the voice of the customer by understanding their needs and conveying feedback to the Product teams. Job responsibilities Leads solutioning and the adoption of existing and upcoming client‑facing products and capabilities while defining and configuring optimal solutions that address clients' needs and objectives; Serves as a subject matter expert on a defined set of products and capabilities with a deep understanding of our clients' needs and current industry trends; Supports Sales in pricing, pipeline planning, account planning, and upskilling the team on product knowledge by collaborating on training and collateral materials; Engages with client teams to better understand pain points and refine solutions while regularly communicating critical client feedback to Product teams to inform the strategic product roadmap. Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise in problem‑solving across multiple teams and a cluster of products; Extensive experience working in a sales cycle and engaging with clients on a regular basis; Experience modifying preconfigured solutions to meet complex problems; Demonstrated prior experience working in a highly matrixed and complex organization; Experience with, deep knowledge of and passion for eCommerce and retailing including merchandising, logistics, returns, endless‑aisle, and/or omnichannel selling (B2C and/or B2B and/or Direct‑to‑Consumer); Strong sense of ownership, initiative and accountability to join an ambitious fintech environment; Strong executive presence, very capable and comfortable communicator, confident in interacting with and presenting to varying levels of colleagues. Preferred qualifications, capabilities, and skills Demonstrated prior experience working in a highly matrixed, complex organization; Familiarity with payments, merchant services, merchant acquiring, payment processing, and fintech payments products; Experience in strategy consulting a plus; MBA degree a plus. FEDERAL DEPOSIT INSURANCE ACT This position is subject to Section 19 of the Federal Deposit Insurance Act. As such, an employment offer for this position is contingent on JPMorganChase's review of criminal conviction history, including pretrial diversions or program entries. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management. We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission‑based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on‑site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process. We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/Veterans. Base Pay/Salary Brooklyn, NY $118,750.00 – $197,000.00 / year; Palo Alto, CA $118,750.00 – $197,000.00 / year; Chicago, IL $104,500.00 – $170,000.00 / year #J-18808-Ljbffr