HMLP & RAFT Admin RCAP Solutions Housing

Position Summary The Home Modification Loan Program (HMLP) is a state‑funded lending program that provides no‑interest loans to homeowners to fund necessary changes to keep themselves or a family member with a disability or mobility impairment living comfortably at home. The purpose of this position is to function as administrative support for the HMLP Program Manager and RAFT program. Key Responsibilities Answer and return calls from potential borrowers. Supply and assist clients with appropriate applications and program information. Enter clients into respective software and data systems for recordkeeping. Maintain client files up to date to ensure compliance per the standards from RCAP Solutions and the funder. Responsible for communicating with clients regarding incomplete applications and missing documents. Submit completed HMLP applications and bid to Loan Fund Manager for review. Update the CEDAC database system accordingly with repayments, disbursements, and authorizations. Assist the Loan Fund Manager with internal and external events such as, but not limited to: presentations, workshops, and outreach as needed. Responsible for communicating with clients on a predetermined basis to monitor progress. Provide regular backup and assistance with the RAFT call queue. Assist clients and walk‑ins with RAFT applications. Lead with RCAP Solutions values: Integrity, Empathy, Empowerment, Passion, Community and a Commitment to a Better Tomorrow. Other duties as assigned by supervisor. Experience Requirements Minimum of one (1) year of experience in human services or case management. Excellent attention to detail, organizational skills, and the ability to handle multiple projects simultaneously. Strong communication skills and the ability to work collaboratively with internal staff, communities, leadership, and stakeholders. Must be able to effectively communicate with individuals from diverse backgrounds. Ability to maintain accuracy while meeting all deadlines; must be detail‑oriented and organized with the ability to prioritize; and attend/participate in meetings presenting a team‑player approach. Create a safe, supportive environment for all clients and visitors, along with maintaining excellent customer service skills. Excellent time management, organizational, and communication skills. Possess a high level of attention to detail and accuracy. Able to maintain confidentiality. Proficiency in Microsoft Office, including Word, Excel, and Outlook, alongside other software systems. Encourage a positive work environment that is inclusive and supportive of change. Education Requirements High school diploma or equivalent. Certifications or Licensures Must possess a valid driver’s license and have reliable transportation. Working Conditions/Physical Requirements Typical onsite office settings include the ability to spend extended hours sitting and using office equipment and computers. Move regularly from sitting to standing position as well as frequently bending to file and print documents. Ability to work on repetitive tasks and use fine motor skills to handle and control objects. Ability to use earpieces or headphones. Speak, listen, and understand others. Occasionally lift 15 to 30 lbs. Benefits Medical, vision, and dental insurance 403(b) retirement plan with company contribution and match Long‑term disability insurance coverage Free life insurance Health Savings Account (HSA) and Flexible Spending Account (FSA) offerings 14 paid holidays Your birthday is an additional paid holiday (after 1 year of service) And more Pay $21.00–$26.00 FLSA Status Non‑Exempt To Apply Click below to email your resume and cover letter to our Human Resources department. #J-18808-Ljbffr