Senior Consumer Relationship Banker

Thank you for your interest in a career at Regions. At Regions we believe associates deserve more than just a job. We believe in offering performance‑driven individuals a place where they can build a career and expect more opportunities. If you are focused on results, dedicated to quality, strength, and integrity and possess the drive to succeed, then we are your employer of choice. Regions is dedicated to taking appropriate steps to safeguard and protect private and personally identifiable information you submit. The information that you submit will be collected and reviewed by associates, consultants, and vendors of Regions in order to evaluate your qualifications and experience for job opportunities and will not be used for marketing purposes, sold, or shared outside of Regions unless required by law. Such information will be stored in accordance with regulatory requirements and in conjunction with Regions Retention Schedule for a minimum of three years. You may review, modify, or update your information by visiting and logging into the careers section of the system. Job Description At Regions the Senior Consumer Relationship Banker is responsible for meeting with customers and prospects both in person and on the phone to determine their financial needs and meeting those needs by proactively offering appropriate products, services, and guidance to achieve their financial goals. This role will focus on acquiring and deepening existing customer relationships with a focus on Preferred Banking Households to include more complex affluent solutions, wealth opportunities, investments, lending, debt consolidation, and in-depth saving conversations. Regions mission is to make life better for our customers and communities and we are looking for candidates committed to helping customers reach their financial goals by understanding and meeting customer needs. This role offers an exciting opportunity for candidates with retail or sales experience that are interested in a career with opportunities for growth, development, and upward mobility. The successful candidate should be individually driven, competitive, and motivated to work as a team to achieve a common goal. This requires a candidate who excels at identifying customer needs and possesses strong communication skills. Primary Responsibilities Achieve individual and branch targets and goals by proactively identifying customer needs and providing advanced level guidance and perspective about Regions solutions with a specific focus on Preferred Banking Households Conduct outbound phone calls using generated customer and prospect lead lists of Preferred Banking and other consumer households to expand existing relationships and acquire new ones Work in partnership with the Branch Team to serve as the primary relationship manager for a portfolio of Preferred Banking Households Educate and advise customers on Regions Consumer and Business products and services including all loan and deposit types, annuities, and life insurance Educate customers on emerging technology and digital solutions such as mobile, online, and ATM offerings all designed to make banking easier Provide a consistent optimal customer experience which may consist of sharing responsibility for day to day branch responsibilities including but not limited to greeting customers and processing transactions to ensure customers bank when, where, and how they choose Own and resolve customer issues Refer customers to an internal team of experts when additional financial goals and needs are recognized Support team development by serving as a subject matter expert for junior level bankers Follow all bank processes and procedures and adhere to applicable laws and regulations including completing duties delegated and assigned by the Branch Manager; as a member of the branch team ensures sound banking practices including managing, identifying, and reporting operational risks This position requires the tracking of time for hours in excess of 40 per week and is eligible for overtime under the Fair Labor Standards Act. This position is incentive eligible. This position requires registration with the Nationwide Mortgage Licensing System and Registry (NMLS). Please refer to for more information. Requirements High School Diploma or GED Two (2) years of banking sales and\/or customer service experience Ability to handle cash and process cash transactions Ability to communicate in person, on the phone, and through electronic channels Ability to use a computer on a frequent basis including typing and sustained attention to a monitor Ability to work Saturdays as needed Ability to walk and stand for extended periods of time Ability to lift up to twenty (20) pounds Certifications / Licensure Life Insurance license must be obtained within 120 days of hire in role Preferences Bachelor's degree Skills and Competencies Ability to adhere to policies, procedures, and guidelines Ability to assist customers with digital banking offerings Ability to handle multiple priorities simultaneously Ability to provide excellent customer service Excellent relationship‑building skills Proficiency in Microsoft Office (Excel, Word, PowerPoint, Outlook, etc.) Strong verbal, written communication and organizational skills Position Type: Full time Compensation Details Pay ranges are job specific and are provided as a point‑of‑market reference for compensation decisions. Other factors which directly impact pay for individual associates include experience, skills, knowledge, contribution, job location and most importantly performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. Target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $54,106.58 USDMedian: $62,548.50 USD Incentive Pay Plans This role is eligible to participate in a commission incentive plan. Employees have the potential to earn commission based on performance against defined metrics and role is eligible to participate in a formulaic incentive plan. Employees have the potential to earn incentives based on performance against defined metrics and goals. Benefits Information Paid Vacation / Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions benefits please click or copy the link below to your browser. McGinnis Ferry Road, Alpharetta, Georgia Equal Opportunity Employer / including Disabled / Veterans Job applications at Regions are accepted electronically through our career site for a minimum of five business days from the date of posting. Job postings for higher‑volume positions may remain active for longer than the minimum period due to business need and may be closed at any time thereafter at the discretion of the company. Required Experience: Senior IC Key Skills Sales Experience, Presentation Skills, Financial Services, Customer Service, Financial Acumen, Fraud, Math, Military Experience, Banking, Upselling, Cash Handling, RMF Employment Type: Full-Time Experience: years Vacancy: 1 #J-18808-Ljbffr