Public Service Manager 1

Public Service Manager 1 - Taxpayer Services Print (https://www.governmentjobs.com/careers/iowa/jobs/newprint/5198692) Apply  Public Service Manager 1 - Taxpayer Services Salary $68,702.40 - $122,428.80 Annually Location Des Moines - 50319 - Polk County, IA Job Type Full-time Job Number 26-01847 Agency 625 Iowa Department of Revenue Division Alcohol & Tax Operations Division Opening Date 01/14/2026 Closing Date 1/25/2026 11:59 PM Central LinkedIn Tag #LI-POST Point of Contact idrrecruitment@iowa.gov Description Benefits Questions Job Description The Iowa Department of Revenue’s Tax Operations Bureau is currently seeking applicants for the Public Service Manager 1 position to join our Taxpayer Services team. The Operations Division functions as the central hub for both alcohol and tax-related processes and procedures. This division is responsible for administering the transportation and distribution of wholesale alcoholic liquor to more than 2,000 privately-owned retailers across Iowa, ensuring they are delivered on time and in good condition. Additionally, this division manages tax documents, payments and mail, as well as offering invaluable assistance to taxpayers for filing requirements and procedures. In this position you will be responsible for: Managing the day-to-day operations of the Taxpayer Services team which includes ensuring proper phone coverage to meet service levels of the call center, coordinating work assignments, answering questions and recommending corrective services to address customer feedback. Analyzing operational data to identify trends, anticipate staffing needs, and opportunities to improve efficiency and service quality. Developing and implementing customer service policies that coordinate all Taxpayer Services communication channels. Establishing processes and procedures that support Department standards and strategic objectives. Maintaining effective customer service for internal and external customers by utilizing in-depth knowledge of Department processes, programs, and team members within the Department. Assisting with the ongoing development of taxpayer education via the Department’s website, web portals, forms, and webinars. Assisting staff with questions, fostering collaboration, and encouraging input from staff to continuously improve the section. Representing Taxpayer Services in meetings and serving on committees and work groups. Assist with HR actions including selection, retention, management, and evaluation of all direct reports. Supervising and evaluating the work of subordinates; recommending personnel actions related to selection, disciplinary procedures, performance, leaves, grievances, work schedules and assignments; administering personnel policies and procedures. Preference will be given to candidates with experience in the following: Prior management in a high-volume call center Familiarity with multiple Department software applications Knowledge of at least one tax type and familiarity with multiple tax types This position will work out of the Hoover building in Des Moines. The core working hours for this role will be 8:00am to 4:30pm. Employer Highlights: The Iowa Department of Revenue is a well-respected employer. We are focused on providing excellent customer service, while offering a wonderful team atmosphere, work-life balance, free parking, and casual attire. We have a great total compensation package for all of our full-time employees, including: Iowa Public Employees' Retirement System (IPERS) Retirement Investors Club (RIC) Health, Dental and Vision Insurance Vacation Leave Sick Leave Paid Holidays (9 days/year) Flexible Spending Accounts Life Insurance Long-Term Disability Insurance The mission of the Iowa Department of Revenue is to serve Iowans through the responsible collection and generation of revenue to support the public good. If you’re looking for a career with an organization that values its employees and customers, you’ve come to the right place. Applicants must live within the State of Iowa to qualify for this position. A background check, including a criminal history check, fingerprint and Iowa tax filing check, will be conducted on the final candidate. Effective July 1st, 2025, all Department of Revenue staff and their household will not be able to play any Iowa Lottery games. E-Verify and Right to Work The State of Iowa participates in E-Verify, a federal program that helps employers confirm the employment eligibility of all newly hired employees. Within the required timeframe, new hires will be verified through the E-Verify system to ensure authorization to work in the United States. The State of Iowa also complies with the federalRight to Work laws, which protect employees’ rights to work without being required to join a labor organization. For more information, please visit www.e-verify.gov. Minimum Qualification Requirements Applicants must meet at least one of the following minimum requirements to qualify for positions in this job classification: Graduation from an accredited four-year college or university and experience equal to four years of full-time work in program administration, development, management, or operations. Eight years of full-time work experience in program administration, development, management, or operations. All of the following (a and b): a. Four years of full-time work experience work in program administration, development, management, or operations; and b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. All of the following (a, b, and c): a. Two years of full-time work experience work in program administration, development, management, or operations; and b. A combination of a total of four years of education and full-time experience (as described in part a), where thirty semester hours of accredited college or university course work equals one year of full-time experience; and c. A combination of a total of two years of graduate-level education and full-time experience (as described in part a), where twenty-four semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience. Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. Current, continuous experience in the state executive branch that includes one year of full-time work as a Public Service Supervisor or comparable specific management-level position. For additional information, please click on thislink to view the job description. (https://das.iowa.gov/sites/default/files/hr/documents/class_and_pay/JobClassDescriptions/PublicServiceManager1-00784-60784-80784.pdf) Why Choose the State of Iowa? At the heart of our commitment to excellence is a dedication to our most valuable asset – our employees. Discover the outstanding benefits that set us apart as an employer of choice. Our Robust Benefits Package Includes: Competitive Compensation: Enjoy a competitive salary that reflects directly on your skills and expertise. Keep in mind, your wage is just one part of your total compensation. Unlock the complete value of your employment with the State of Iowa by using our user-friendlyTotal Compensation Calculator (https://das.iowa.gov/media/3773/download?inline) .Gain insights into your comprehensive annual compensation, including salary and State-provided benefits. Health and Wellness: Prioritize your well-being with our comprehensive health plans, including medical, dental, and vision coverage. Enjoy the peace of mind knowing that the State of Iowa covers 90% of the premiums, providing you and your loved ones with excellent coverage at a remarkably low cost. Retirement Planning: We are proud to offer the Iowa Public Employees Retirement System (IPERS). A defined benefit plan, IPERS benefits are guaranteed for life, meaning once you retire, you will receive the same monthly benefit for the remainder of your life (once vested). We invest in your long-term financial well-being, so you can retire with peace of mind.Click here to learn more about IPERS (https://ipers.org/members) . Paid Time Off: Life is unpredictable, and at the State of Iowa, we understand the importance of work-life balance. Our leave policies, including paid holidays, vacation, and sick leave with unlimited accrual, ensure you have the flexibility you need for personal and family matters. Professional Development: Elevate your career with continuous learning opportunities. We support your growth through training programs, workshops, and tuition reimbursement. Employee Assistance Program (EAP): We care about your well-being beyond the workplace. Access confidential counseling, resources, and support through our Employee Assistance Program. Diversity and Inclusion: Be part of a diverse and inclusive workplace that embraces all backgrounds and perspectives. We believe diversity is a strength that drives innovation. Join Us - Elevate Your Career: Ready to elevate your career with the State of Iowa?Click here (https://iowa.attract.neogov.com/recruitment/p/benefits) to explore more about our unparalleled benefits and discover what makes us unique. Your success is our priority 01 Do you understand that the answers to all of the following questions must be truthful, honest, and accurate to the best of your ability? Please read all questions and answers thoroughly and make sure you understand them completely.Ensure the answers to your questions match the information filled out on your application and the attachments you have uploaded. If the answers to your questions are inconsistent with your application information or uploaded attachments, you will be given zero points for the question.Knowingly misrepresenting the facts when submitting any information related to an application, examination, certification, appeal, or any other facet of the selection process will result in your disqualification from this application and future employment with the state of Iowa. Yes - I understand and agree. No 02 PLEASE READ CAREFULLY Have you filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq? No - I have NOT filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq Yes - I HAVE filed a registration statement pursuant to the federal Foreign Agents Registration Act of 1938, as amended, 22 U.S.C. §611 et seq 03 Have you graduated from an accredited four-year college or university?IF YES- How many years do you have of full-time work experience in program administration, development, management, or operations? Not applicable – I have not graduated from an accredited four-year college or university No experience in program administration, development, management, or operations Less than two years of experience in program administration, development, management, or operations Two years to less than four years of experience in program administration, development, management, or operations Four or more years of experience in program administration, development, management, or operations 04 How many years do you have of full-time work experience in program administration, development, management, or operations? Not applicable – I do not have experience in program administration, development, management, or operations Less than two years of experience in program administration, development, management, or operations Two years to less than four years of experience in program administration, development, management, or operations Four years to less than six years of experience in program administration, development, management, or operations Six years to less than eight years of experience in program administration, development, management, or operations Eight or more years of experience in program administration, development, management, or operations 05 Do you have a minimum of four years of full-time work experience in program administration, development, management, or operations?IF YES How many total years do you have of combined post-high school education and ADDITIONAL (not used to count for the first portion of the question) full-time experience in program administration, development, management, or operations? NOTE 1:30 thirty semester hours of accredited college or university course work in any field equals one year of full-time experience. NOTE 2:Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. Not applicable – I do not have a minimum of four years of experience in program administration, development, management, or operations Four years to less than six years of combined post-high school education and full-time experience in program administration, development, management, or operations Six years to less than eight years of combined post-high school education and full-time experience in program administration, development, management, or operations Eight or more years of combined post-high school education and full-time experience in program administration, development, management, or operations 06 Do you have two years of full-time work experience in program administration, development, management, or operations? IF YES - How many years do you have of a combination of GRADUATE level (post bachelor's degree) course work and ADDITIONAL (not used to count for the first portion question) full-time experience in program administration, development, management, or operations? NOTE 1:24 semester hours of accredited graduate college or university course work in a public-service-related area (e.g., public or business administration, social work, law, education, engineering) equals one year of full-time experience NOTE 2:Graduation from the Iowa Certified Public Manager Program is also equivalent to one year of full-time experience or education. Not applicable – I do not have GRADUATE level (post bachelor's degree) course work or Iowa Certified Public Manager Program certification Less than two years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations Two years to less than four years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations Four or more years of combined GRADUATE level (post bachelor's degree) course work and full-time experience in program administration, development, management, or operations 07 Are you a current State of Iowa employee - executive branch? IF YES - How many months of experience do you have in the classification of Public Service Supervisor or comparable specific management-level position for the State of Iowa? Not applicable – I am not a State of Iowa employee I do not have experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa Less than 12 months of experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa 12 or more months of experience as a Public Service Supervisor or comparable specific management-level position for the state of Iowa Required Question Employer State of Iowa Agency 625 Iowa Department of Revenue Address Hoover State Office Building, 4th Floor 1305 E Walnut St Des Moines, Iowa, 50319 Website https://revenue.iowa.gov Apply Please verify your email addressVerify Email