Senior Director, Business Operations

4 weeks ago

New York, United States Capital One Full time

Senior Director, Business Operations - Capital One Travel Capital One Travel is seeking an experienced leader with a blend of operations and product experience to join the team as our head of business operations. We will create end‑to‑end processes that drive our business daily. You will lead a team responsible for end‑to‑end business processes – everything from tax and accounting **to** well‑managed risk and compliance, and partner with Legal and Enterprise Supplier Management. Key Responsibilities Support Capital One Travel’s agenda by risk assessments, problem solving to remediate issues, create efficiencies, and reduce risk Provide subject matter expertise on processes and the Travel business when representing the team across the enterprise Collaborate with Capital One Travel team to advise on risk, process, and data management requirements and process for new intent, initiatives, and enterprise requests Create, run, and improve a control suite to ensure our risks are mitigated, regulatory and corporate policies are met, and intent matches execution Oversee remediation of any issues & complaints associated within the business Manage vendor performance and relationships with the 3rd parties required to deliver our product Collaborate with Financial Planning and Analysis and Controller to build reporting and dashboards for business management Establish a strong and inclusive culture within a rapidly expanding organization Basic Qualifications Bachelor’s Degree in a quantitative field (Business, Math, Economics, Finance, Statistics, Science, Engineering) At least 2 years of quantitative analysis experience At least 2 years of qualitative analysis experience At least 2 years of people management experience At least 2 years of project management experience Preferred Qualifications Master’s Degree or MBA 8+ years of experience in operations within the financial services or travel industry 4+ years of experience leading teams 4+ years of experience running programs that span multiple teams and accountability structures Benefits & Compensation Competitive total compensation including base salary, performance‑based incentive, and benefits. Base salary ranges: McLean, VA $264,300–$301,700; New York, NY $288,400–$329,100. Capital One Foundation We’re a fast‑paced dynamic environment where diversity, inclusion & belonging are valued at our core. We nurture a culture that attracts and develops talent from all backgrounds and experiences, and empower our associates to do great work by creating a culture of belonging that values diverse perspectives, fosters collaboration and encourages innovative ideas. Equal Opportunity Employer Capital One is an equal opportunity employer (EOE, including disability/vet) committed to non‑discrimination in compliance with applicable federal, state, and local laws. Capital One promotes a drug‑free workplace. We will consider for employment qualified applicants with a criminal history in a manner consistent with applicable laws. For accommodations or support, contact RecruitingAccommodation@capitalone.com. For questions about recruiting process, contact Careers@capitalone.com. #J-18808-Ljbffr

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